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The differences between desk service coordinators and lead coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk service coordinator and a lead coordinator. Additionally, a lead coordinator has an average salary of $43,026, which is higher than the $34,995 average annual salary of a desk service coordinator.
The top three skills for a desk service coordinator include customer service, front desk and data entry. The most important skills for a lead coordinator are patients, front desk, and process improvement.
| Desk Service Coordinator | Lead Coordinator | |
| Yearly salary | $34,995 | $43,026 |
| Hourly rate | $16.82 | $20.69 |
| Growth rate | -4% | 12% |
| Number of jobs | 60,000 | 33,840 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A desk service coordinator oversees help desk services to ensure clients and employees receive optimal support. Although their duties vary upon their company or industry of employment, it usually entails setting goals and guidelines, establishing schedules and protocols, arranging various services, and developing strategies to optimize operations and services. They also address issues and concerns, solving them promptly and efficiently. Moreover, as a desk service coordinator, it is essential to monitor staff operations and implement the organization's standards and regulations.
A lead coordinator is an individual who provides excellent customer service and account administration by acting as the primary contact between a company and its affiliates. Lead coordinators must maintain good rapport with affiliate agents and customers by communicating with them daily to make contact and advise of changes and shipment delays. They are required to track the status of each customer's shipment and resolve conflicts or issues with them. Lead coordinators must also manage staff members to promote a safe environment for customers.
Desk service coordinators and lead coordinators have different pay scales, as shown below.
| Desk Service Coordinator | Lead Coordinator | |
| Average salary | $34,995 | $43,026 |
| Salary range | Between $27,000 And $45,000 | Between $26,000 And $71,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | General Motors |
| Best paying industry | - | Hospitality |
There are a few differences between a desk service coordinator and a lead coordinator in terms of educational background:
| Desk Service Coordinator | Lead Coordinator | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between desk service coordinators' and lead coordinators' demographics:
| Desk Service Coordinator | Lead Coordinator | |
| Average age | 47 | 47 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 40.3% Female, 59.7% |
| Race ratio | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 5.7% White, 60.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |