Desk service coordinator vs office manager

The differences between desk service coordinators and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk service coordinator and an office manager. Additionally, an office manager has an average salary of $43,395, which is higher than the $34,995 average annual salary of a desk service coordinator.

The top three skills for a desk service coordinator include customer service, front desk and data entry. The most important skills for an office manager are customer service, patients, and financial statements.

Desk service coordinator vs office manager overview

	Desk Service Coordinator	Office Manager
Yearly salary	$34,995	$43,395
Hourly rate	$16.82	$20.86
Growth rate	-4%	-8%
Number of jobs	60,000	53,712
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a desk service coordinator do?

A desk service coordinator oversees help desk services to ensure clients and employees receive optimal support. Although their duties vary upon their company or industry of employment, it usually entails setting goals and guidelines, establishing schedules and protocols, arranging various services, and developing strategies to optimize operations and services. They also address issues and concerns, solving them promptly and efficiently. Moreover, as a desk service coordinator, it is essential to monitor staff operations and implement the organization's standards and regulations.

What does an office manager do?

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Desk service coordinator vs office manager salary

Desk service coordinators and office managers have different pay scales, as shown below.

	Desk Service Coordinator	Office Manager
Average salary	$34,995	$43,395
Salary range	Between $27,000 And $45,000	Between $30,000 And $62,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Moody's
Best paying industry	-	Construction

Differences between desk service coordinator and office manager education

There are a few differences between a desk service coordinator and an office manager in terms of educational background:

	Desk Service Coordinator	Office Manager
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Desk service coordinator vs office manager demographics

Here are the differences between desk service coordinators' and office managers' demographics:

	Desk Service Coordinator	Office Manager
Average age	47	47
Gender ratio	Male, 28.8% Female, 71.2%	Male, 13.5% Female, 86.5%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 5.7% White, 60.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between desk service coordinator and office manager duties and responsibilities

Desk service coordinator example responsibilities.

Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
Provide therapeutic assessment/intervention for pediatric patients throughout the hospital units by implementation of normative activities, procedure preparation, family/bereavement support.
Process cash, credit card, EBT and WIC payments.
Maintain confidential individual files on residents in compliance with HUD which contain intake/assessment information, confidentiality statement, and progress notes.

Office manager example responsibilities.

Manage international team development of RFP for new MPLS global network services.
Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.

Desk service coordinator vs office manager skills

Common desk service coordinator skills

Customer Service, 23%
Front Desk, 23%
Data Entry, 14%
Contract Terms, 10%
Scheduling Appointments, 9%
Service Desk, 7%

Common office manager skills

Customer Service, 19%
Patients, 13%
Financial Statements, 6%
Office Operations, 4%
Office Equipment, 4%
Scheduling Appointments, 4%

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Desk Service Coordinator
Desk Service Coordinator vs Office Manager

Updated January 8, 2025

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