Desk service coordinator vs service coordinator

The differences between desk service coordinators and service coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a desk service coordinator, becoming a service coordinator takes usually requires 6-12 months. Additionally, a service coordinator has an average salary of $40,792, which is higher than the $34,995 average annual salary of a desk service coordinator.

The top three skills for a desk service coordinator include customer service, front desk and data entry. The most important skills for a service coordinator are customer service, social work, and patients.

Desk service coordinator vs service coordinator overview

	Desk Service Coordinator	Service Coordinator
Yearly salary	$34,995	$40,792
Hourly rate	$16.82	$19.61
Growth rate	-4%	12%
Number of jobs	60,000	55,922
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 60%
Average age	47	43
Years of experience	6	12

What does a desk service coordinator do?

A desk service coordinator oversees help desk services to ensure clients and employees receive optimal support. Although their duties vary upon their company or industry of employment, it usually entails setting goals and guidelines, establishing schedules and protocols, arranging various services, and developing strategies to optimize operations and services. They also address issues and concerns, solving them promptly and efficiently. Moreover, as a desk service coordinator, it is essential to monitor staff operations and implement the organization's standards and regulations.

What does a service coordinator do?

A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.

Desk service coordinator vs service coordinator salary

Desk service coordinators and service coordinators have different pay scales, as shown below.

	Desk Service Coordinator	Service Coordinator
Average salary	$34,995	$40,792
Salary range	Between $27,000 And $45,000	Between $29,000 And $56,000
Highest paying City	-	Washington, DC
Highest paying state	-	Maine
Best paying company	-	Mt. San Antonio College
Best paying industry	-	Government

Differences between desk service coordinator and service coordinator education

There are a few differences between a desk service coordinator and a service coordinator in terms of educational background:

	Desk Service Coordinator	Service Coordinator
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	California State University - Bakersfield	SUNY at Binghamton

Desk service coordinator vs service coordinator demographics

Here are the differences between desk service coordinators' and service coordinators' demographics:

	Desk Service Coordinator	Service Coordinator
Average age	47	43
Gender ratio	Male, 28.8% Female, 71.2%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 5.7% White, 60.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 21.0% Asian, 6.7% White, 55.0% American Indian and Alaska Native, 1.6%
LGBT Percentage	8%	11%

Differences between desk service coordinator and service coordinator duties and responsibilities

Desk service coordinator example responsibilities.

Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
Provide therapeutic assessment/intervention for pediatric patients throughout the hospital units by implementation of normative activities, procedure preparation, family/bereavement support.
Process cash, credit card, EBT and WIC payments.
Maintain confidential individual files on residents in compliance with HUD which contain intake/assessment information, confidentiality statement, and progress notes.

Service coordinator example responsibilities.

Manage social media communication including Facebook, Pinterest, and blog.
Manage a pilot program providing diversion services to clients refer by DCF.
Manage the MSW staff and coordinate all social service and select patient service activities.
Manage caseload of 30 DD citizens, coordinate eligibility benefits.
Manage SharePoint inventory repository and assign access levels to new hires as needed.
Supervise and train direct care workers in CPR, care of clients, policy and procedures.

Desk service coordinator vs service coordinator skills

Common desk service coordinator skills

Customer Service, 23%
Front Desk, 23%
Data Entry, 14%
Contract Terms, 10%
Scheduling Appointments, 9%
Service Desk, 7%

Common service coordinator skills

Customer Service, 19%
Social Work, 14%
Patients, 7%
Social Services, 5%
Service Coordination, 3%
Data Entry, 3%

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Desk Service Coordinator
Desk Service Coordinator vs Service Coordinator

Updated January 8, 2025

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