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Desk top publisher vs information technology/support technician

The differences between desk top publishers and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desk top publisher and an information technology/support technician. Additionally, a desk top publisher has an average salary of $47,203, which is higher than the $45,591 average annual salary of an information technology/support technician.

The top three skills for a desk top publisher include desktop support, PC and OS. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.

Desk top publisher vs information technology/support technician overview

Desk Top PublisherInformation Technology/Support Technician
Yearly salary$47,203$45,591
Hourly rate$22.69$21.92
Growth rate10%10%
Number of jobs24,946161,748
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 51%
Average age4242
Years of experience22

Desk top publisher vs information technology/support technician salary

Desk top publishers and information technology/support technicians have different pay scales, as shown below.

Desk Top PublisherInformation Technology/Support Technician
Average salary$47,203$45,591
Salary rangeBetween $30,000 And $73,000Between $31,000 And $66,000
Highest paying City-San Francisco, CA
Highest paying state-Pennsylvania
Best paying company-Microsoft
Best paying industry-Technology

Differences between desk top publisher and information technology/support technician education

There are a few differences between a desk top publisher and an information technology/support technician in terms of educational background:

Desk Top PublisherInformation Technology/Support Technician
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 51%
Most common majorComputer ScienceComputer Science
Most common collegeMassachusetts Institute of TechnologyUniversity of Pennsylvania

Desk top publisher vs information technology/support technician demographics

Here are the differences between desk top publishers' and information technology/support technicians' demographics:

Desk Top PublisherInformation Technology/Support Technician
Average age4242
Gender ratioMale, 53.2% Female, 46.8%Male, 85.4% Female, 14.6%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desk top publisher and information technology/support technician duties and responsibilities

Desk top publisher example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Create a SharePoint document repository for all legacy system information, configuration, and associate processes.
  • Monitor the NAGIOS alarm system that report alerts for servers, switches, applications, and services.
  • Provide networking/desktop support and perform mainframe and account maintenance tasks.

Information technology/support technician example responsibilities.

  • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
  • Manage companies ShoreTel VoIP telephone system.
  • Manage and maintain network peripherals including printers, workstations and network connections.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Furnish technical assistance with VoIP system maintenance.
  • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
  • Show more

Desk top publisher vs information technology/support technician skills

Common desk top publisher skills
  • Desktop Support, 39%
  • PC, 14%
  • OS, 13%
  • XP, 11%
  • LAN, 9%
  • VPN, 9%
Common information technology/support technician skills
  • Customer Service, 12%
  • Troubleshoot, 9%
  • Computer System, 6%
  • Desk Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 3%

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