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Desk top publisher vs technical support technician

The differences between desk top publishers and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desk top publisher and a technical support technician. Additionally, a desk top publisher has an average salary of $47,203, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a desk top publisher include desktop support, PC and OS. The most important skills for a technical support technician are customer service, technical support, and patients.

Desk top publisher vs technical support technician overview

Desk Top PublisherTechnical Support Technician
Yearly salary$47,203$40,210
Hourly rate$22.69$19.33
Growth rate10%10%
Number of jobs24,946165,677
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 40%
Average age4242
Years of experience22

Desk top publisher vs technical support technician salary

Desk top publishers and technical support technicians have different pay scales, as shown below.

Desk Top PublisherTechnical Support Technician
Average salary$47,203$40,210
Salary rangeBetween $30,000 And $73,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between desk top publisher and technical support technician education

There are a few differences between a desk top publisher and a technical support technician in terms of educational background:

Desk Top PublisherTechnical Support Technician
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 40%
Most common majorComputer ScienceBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Desk top publisher vs technical support technician demographics

Here are the differences between desk top publishers' and technical support technicians' demographics:

Desk Top PublisherTechnical Support Technician
Average age4242
Gender ratioMale, 53.2% Female, 46.8%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desk top publisher and technical support technician duties and responsibilities

Desk top publisher example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Create a SharePoint document repository for all legacy system information, configuration, and associate processes.
  • Monitor the NAGIOS alarm system that report alerts for servers, switches, applications, and services.
  • Provide networking/desktop support and perform mainframe and account maintenance tasks.

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Desk top publisher vs technical support technician skills

Common desk top publisher skills
  • Desktop Support, 39%
  • PC, 14%
  • OS, 13%
  • XP, 11%
  • LAN, 9%
  • VPN, 9%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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