Post job

Desktop service technician vs services desk technician

The differences between desktop service technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a desktop service technician, becoming a services desk technician takes usually requires 1-2 years. Additionally, a desktop service technician has an average salary of $55,718, which is higher than the $42,123 average annual salary of a services desk technician.

The top three skills for a desktop service technician include PC, desktop support and voip. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.

Desktop service technician vs services desk technician overview

Desktop Service TechnicianServices Desk Technician
Yearly salary$55,718$42,123
Hourly rate$26.79$20.25
Growth rate8%10%
Number of jobs90,832145,853
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 46%
Average age4442
Years of experience122

Desktop service technician vs services desk technician salary

Desktop service technicians and services desk technicians have different pay scales, as shown below.

Desktop Service TechnicianServices Desk Technician
Average salary$55,718$42,123
Salary rangeBetween $40,000 And $77,000Between $31,000 And $55,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Forum Energy Technologies
Best paying industry-Government

Differences between desktop service technician and services desk technician education

There are a few differences between a desktop service technician and a services desk technician in terms of educational background:

Desktop Service TechnicianServices Desk Technician
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 46%
Most common majorComputer ScienceInformation Technology
Most common college-University of Pennsylvania

Desktop service technician vs services desk technician demographics

Here are the differences between desktop service technicians' and services desk technicians' demographics:

Desktop Service TechnicianServices Desk Technician
Average age4442
Gender ratioMale, 89.6% Female, 10.4%Male, 79.0% Female, 21.0%
Race ratioBlack or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.6% Asian, 1.7% White, 71.8% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage1%11%

Differences between desktop service technician and services desk technician duties and responsibilities

Desktop service technician example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Support VPN and VDI connections for remote workers.
  • Image and install OS and applications on desktops and laptops.
  • Assist users with VPN installation and setup to access network remotely.
  • Provide technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.
  • Deploy Microsoft SMS packages to add windows updates, anit-virus updates, and all other software packages via Microsoft SMS.
  • Show more

Services desk technician example responsibilities.

  • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Provide general technical support and troubleshoot desktop systems and software.
  • Assist users with proper management of schedule SCCM push updates.
  • Assist coworkers trough troubleshooting windows and mac Scottsdale, AZ operating systems.
  • Provide assistance, troubleshoot, upgrade and install PC hardware, software and peripherals.
  • Show more

Desktop service technician vs services desk technician skills

Common desktop service technician skills
  • PC, 11%
  • Desktop Support, 5%
  • VoIP, 5%
  • Remote Desktop, 5%
  • Software Issues, 5%
  • Network Printers, 5%
Common services desk technician skills
  • Service Desk, 15%
  • Customer Service, 14%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • ITIL, 3%
  • Phone Calls, 2%

Browse installation, maintenance and repair jobs