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Desktop support supervisor vs help desk supervisor

The differences between desktop support supervisors and help desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support supervisor and a help desk supervisor. Additionally, a desktop support supervisor has an average salary of $78,605, which is higher than the $64,297 average annual salary of a help desk supervisor.

The top three skills for a desktop support supervisor include technical support, PC and hardware inventory. The most important skills for a help desk supervisor are customer service, technical support, and operational procedures.

Desktop support supervisor vs help desk supervisor overview

Desktop Support SupervisorHelp Desk Supervisor
Yearly salary$78,605$64,297
Hourly rate$37.79$30.91
Growth rate10%10%
Number of jobs78,58472,240
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 52%
Average age4242
Years of experience22

Desktop support supervisor vs help desk supervisor salary

Desktop support supervisors and help desk supervisors have different pay scales, as shown below.

Desktop Support SupervisorHelp Desk Supervisor
Average salary$78,605$64,297
Salary rangeBetween $56,000 And $109,000Between $43,000 And $94,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between desktop support supervisor and help desk supervisor education

There are a few differences between a desktop support supervisor and a help desk supervisor in terms of educational background:

Desktop Support SupervisorHelp Desk Supervisor
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Desktop support supervisor vs help desk supervisor demographics

Here are the differences between desktop support supervisors' and help desk supervisors' demographics:

Desktop Support SupervisorHelp Desk Supervisor
Average age4242
Gender ratioMale, 85.0% Female, 15.0%Male, 66.4% Female, 33.6%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support supervisor and help desk supervisor duties and responsibilities

Desktop support supervisor example responsibilities.

  • Manage workstation patching / updates to all devices using Microsoft WSUS and SCCM.
  • Maintain & manage all SLA s for Houston TWC computer support and maintenance.
  • Manage all technical aspects of laptop and mobile computing (hardware, OS, standard applications, security).
  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Experience with troubleshooting LAN/WAN networking, VPN, IP and domains configurations.
  • Repair and upgrade IBM workstations and laptops.
  • Show more

Help desk supervisor example responsibilities.

  • Manage LAN software/hardware installation and upgrade efforts.
  • Provide remote implementation support for IBM POS solution.
  • Provide phone support for network and remote VPN users with connectivity issues.
  • Assist remote users with VPN, RAS, and RNA connection problems.
  • Negotiate the leasing and storage of OS specific hardware for deadline driven system upgrades.
  • Assist in setting up and troubleshooting port security on switches through command line CLI.
  • Show more

Desktop support supervisor vs help desk supervisor skills

Common desktop support supervisor skills
  • Technical Support, 10%
  • PC, 9%
  • Hardware Inventory, 8%
  • Level Agreements, 6%
  • SCCM, 5%
  • SharePoint, 4%
Common help desk supervisor skills
  • Customer Service, 10%
  • Technical Support, 9%
  • Operational Procedures, 8%
  • Help Desk, 6%
  • Desk Support, 5%
  • Level Agreements, 4%

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