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Desktop support supervisor vs operations support specialist

The differences between desktop support supervisors and operations support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support supervisor and an operations support specialist. Additionally, a desktop support supervisor has an average salary of $78,605, which is higher than the $44,233 average annual salary of an operations support specialist.

The top three skills for a desktop support supervisor include technical support, PC and hardware inventory. The most important skills for an operations support specialist are operations support, customer service, and data entry.

Desktop support supervisor vs operations support specialist overview

Desktop Support SupervisorOperations Support Specialist
Yearly salary$78,605$44,233
Hourly rate$37.79$21.27
Growth rate10%10%
Number of jobs78,584176,034
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 57%
Average age4242
Years of experience22

Desktop support supervisor vs operations support specialist salary

Desktop support supervisors and operations support specialists have different pay scales, as shown below.

Desktop Support SupervisorOperations Support Specialist
Average salary$78,605$44,233
Salary rangeBetween $56,000 And $109,000Between $27,000 And $71,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-KLA
Best paying industry-Automotive

Differences between desktop support supervisor and operations support specialist education

There are a few differences between a desktop support supervisor and an operations support specialist in terms of educational background:

Desktop Support SupervisorOperations Support Specialist
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 57%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Desktop support supervisor vs operations support specialist demographics

Here are the differences between desktop support supervisors' and operations support specialists' demographics:

Desktop Support SupervisorOperations Support Specialist
Average age4242
Gender ratioMale, 85.0% Female, 15.0%Male, 44.0% Female, 56.0%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support supervisor and operations support specialist duties and responsibilities

Desktop support supervisor example responsibilities.

  • Manage workstation patching / updates to all devices using Microsoft WSUS and SCCM.
  • Maintain & manage all SLA s for Houston TWC computer support and maintenance.
  • Manage all technical aspects of laptop and mobile computing (hardware, OS, standard applications, security).
  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Experience with troubleshooting LAN/WAN networking, VPN, IP and domains configurations.
  • Repair and upgrade IBM workstations and laptops.
  • Show more

Operations support specialist example responsibilities.

  • Manage HTML developers to create and maintain FDIC Internet/Intranet.
  • Manage windows active directory, exchange, and file servers for user profiles and access.
  • Lead testing for all new store openings to ensure all POS and systems which support the retail team are fully operational.
  • Design and manage studies for alternative API qualification for commercial products.
  • Cable TV, Ethernet and phone cable runs and outlets
  • Load multiple versions of Linux onto multiple computers from scratch simultaneously.
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Desktop support supervisor vs operations support specialist skills

Common desktop support supervisor skills
  • Technical Support, 10%
  • PC, 9%
  • Hardware Inventory, 8%
  • Level Agreements, 6%
  • SCCM, 5%
  • SharePoint, 4%
Common operations support specialist skills
  • Operations Support, 19%
  • Customer Service, 17%
  • Data Entry, 5%
  • PowerPoint, 4%
  • Technical Support, 3%
  • DOD, 3%

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