Direct mail coordinator vs customer service supervisor

The differences between direct mail coordinators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a direct mail coordinator and a customer service supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $33,863 average annual salary of a direct mail coordinator.

The top three skills for a direct mail coordinator include data processing, email campaigns and customer database. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Direct mail coordinator vs customer service supervisor overview

	Direct Mail Coordinator	Customer Service Supervisor
Yearly salary	$33,863	$38,792
Hourly rate	$16.28	$18.65
Growth rate	19%	-4%
Number of jobs	61,296	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

Direct mail coordinator vs customer service supervisor salary

Direct mail coordinators and customer service supervisors have different pay scales, as shown below.

	Direct Mail Coordinator	Customer Service Supervisor
Average salary	$33,863	$38,792
Salary range	Between $24,000 And $46,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between direct mail coordinator and customer service supervisor education

There are a few differences between a direct mail coordinator and a customer service supervisor in terms of educational background:

	Direct Mail Coordinator	Customer Service Supervisor
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Direct mail coordinator vs customer service supervisor demographics

Here are the differences between direct mail coordinators' and customer service supervisors' demographics:

	Direct Mail Coordinator	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 45.9% Female, 54.1%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 19.3% Asian, 5.3% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between direct mail coordinator and customer service supervisor duties and responsibilities

Direct mail coordinator example responsibilities.

Manage visual marketing and POS operations at a high-volume retail store.Lead and train associates to help create a functioning team environment.
Provide feedback about BHA and bit performance.
Order and ship tools to meet field BHA requirements.
Ensure the line run smoothly through consistent management and coordination.
Authore business case, costs/benefits and ROI analyses for direct marketing functions.
Create user manuals in PowerPoint to train employees on the propriety job scheduling system.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Direct mail coordinator vs customer service supervisor skills

Common direct mail coordinator skills

Data Processing, 19%
Email Campaigns, 14%
Customer Database, 7%
Production Schedules, 4%
Windows Server, 4%
USPS, 3%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Direct Mail Coordinator
Direct Mail Coordinator vs Customer Service Supervisor

Updated January 8, 2025

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