Director, customer support services vs customer services coordinator

The differences between directors, customer support services and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer services coordinator. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $33,902 average annual salary of a director, customer support services.

The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Director, customer support services vs customer services coordinator overview

	Director, Customer Support Services	Customer Services Coordinator
Yearly salary	$33,902	$35,520
Hourly rate	$16.30	$17.08
Growth rate	-4%	-4%
Number of jobs	296,739	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 47%
Average age	40	40
Years of experience	12	12

What does a director, customer support services do?

A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Director, customer support services vs customer services coordinator salary

Directors, customer support services and customer services coordinators have different pay scales, as shown below.

	Director, Customer Support Services	Customer Services Coordinator
Average salary	$33,902	$35,520
Salary range	Between $24,000 And $46,000	Between $27,000 And $45,000
Highest paying City	San Diego, CA	Richmond, CA
Highest paying state	New Jersey	Massachusetts
Best paying company	Oracle	Stanford University
Best paying industry	Manufacturing	Finance

Differences between director, customer support services and customer services coordinator education

There are a few differences between a director, customer support services and a customer services coordinator in terms of educational background:

	Director, Customer Support Services	Customer Services Coordinator
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Director, customer support services vs customer services coordinator demographics

Here are the differences between directors, customer support services' and customer services coordinators' demographics:

	Director, Customer Support Services	Customer Services Coordinator
Average age	40	40
Gender ratio	Male, 43.0% Female, 57.0%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between director, customer support services and customer services coordinator duties and responsibilities

Director, customer support services example responsibilities.

Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Director, customer support services vs customer services coordinator skills

Common director, customer support services skills

Sales Support, 29%
Customer Support, 8%
Data Entry, 8%
Cash Handling, 6%
Inbound Calls, 4%
Customer Inquiries, 3%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Director, Customer Support Services
Director, Customer Support Services vs Customer Services Coordinator

Updated January 8, 2025

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