Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between directors, customer support services and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer support specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $33,902 average annual salary of a director, customer support services.
The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
| Director, Customer Support Services | Customer Support Specialist | |
| Yearly salary | $33,902 | $39,470 |
| Hourly rate | $16.30 | $18.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 296,739 | 259,592 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Directors, customer support services and customer support specialists have different pay scales, as shown below.
| Director, Customer Support Services | Customer Support Specialist | |
| Average salary | $33,902 | $39,470 |
| Salary range | Between $24,000 And $46,000 | Between $28,000 And $55,000 |
| Highest paying City | San Diego, CA | Washington, DC |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | Oracle | Micron Technology |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a director, customer support services and a customer support specialist in terms of educational background:
| Director, Customer Support Services | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between directors, customer support services' and customer support specialists' demographics:
| Director, Customer Support Services | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |