Director of support services vs director of case management

The differences between directors of support services and directors of case management can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of support services and a director of case management. Additionally, a director of case management has an average salary of $109,803, which is higher than the $57,657 average annual salary of a director of support services.

The top three skills for a director of support services include support services, customer service and patients. The most important skills for a director of case management are patients, social work, and patient care.

Director of support services vs director of case management overview

	Director Of Support Services	Director Of Case Management
Yearly salary	$57,657	$109,803
Hourly rate	$27.72	$52.79
Growth rate	12%	12%
Number of jobs	125,250	95,540
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 49%
Average age	45	45
Years of experience	6	6

What does a director of support services do?

A director of support services spearheads and oversees the daily operations in a company's support services field. It is their duty to set goals and guidelines, establish budgets and timelines, coordinate with managers, perform research and analysis to identify the ideal practices, review client feedback, liaise with potential investors, and build positive relationships with business partners. Moreover, as a director, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations, developing new ones as needed.

What does a director of case management do?

A Director Of Case Management supervises the activity of the Case Management and Social Services departments to make sure that patients receive high-quality care. They are also responsible for supervising budgets and developing ways to improve efficiency.

Director of support services vs director of case management salary

Directors of support services and directors of case management have different pay scales, as shown below.

	Director Of Support Services	Director Of Case Management
Average salary	$57,657	$109,803
Salary range	Between $27,000 And $119,000	Between $74,000 And $161,000
Highest paying City	Riverhead, NY	San Francisco, CA
Highest paying state	New Jersey	California
Best paying company	Workday	University of Maryland Medical System
Best paying industry	-	Health Care

Differences between director of support services and director of case management education

There are a few differences between a director of support services and a director of case management in terms of educational background:

	Director Of Support Services	Director Of Case Management
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 49%
Most common major	Business	Nursing
Most common college	University of Pennsylvania	University of Pennsylvania

Director of support services vs director of case management demographics

Here are the differences between directors of support services' and directors of case management' demographics:

	Director Of Support Services	Director Of Case Management
Average age	45	45
Gender ratio	Male, 55.2% Female, 44.8%	Male, 18.4% Female, 81.6%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 14.5% Asian, 5.2% White, 62.6% American Indian and Alaska Native, 0.9%	Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 5.1% White, 62.0% American Indian and Alaska Native, 0.9%
LGBT Percentage	14%	14%

Differences between director of support services and director of case management duties and responsibilities

Director of support services example responsibilities.

Analyze numerous enhancement proposals to ensure ROI and service level goals are achieved.
Develop and manage a capital budget of $200K, an operational budget of $100K and 50 FTE's.
Lead RFP responses, providing both product design and cost models to address client needs.
Full clinical responsibilities as well as direct staff management, JCAHO certification with no deficiencies.
Gather user needs to develop a RFP for the replacement of the existing telecommunications equipment at the facility.
Elevate clinical standards throughout the facility and contribute to the highest JCAHO score in the organization's history.

Director of case management example responsibilities.

Lead a staff of 60 FTE and manage an operating budget of $7 million.
Conduct membership satisfaction surveys, design and implement QI studies, and manage the production of the HEDIS report.
Manage the conduct and coordinate the follow-up of all QA audits and regulatory inspections to ensure that findings are addressed.
Develop the specifications and manage the configuration of a third-party software application used to implement the ISO and GMP requirements.
Lead and spearhead architecture renovation project, development teams to move from a Java environment to a Microsoft technologies environment.
Lead executive team in the development of an information technology architecture and strategic plan align with corporate strategy and operating goals.

Director of support services vs director of case management skills

Common director of support services skills

Support Services, 15%
Customer Service, 9%
Patients, 7%
Oversight, 5%
Social Work, 4%
Service Delivery, 4%

Common director of case management skills

Patients, 16%
Social Work, 7%
Patient Care, 7%
Discharge Planning, 6%
Medicaid, 5%
Oversight, 5%

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Director Of Support Services
Director Of Support Services vs Director Of Case Management

Updated January 8, 2025

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