Document control supervisor vs contact center supervisor

The differences between document control supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a document control supervisor and a contact center supervisor. Additionally, a document control supervisor has an average salary of $75,254, which is higher than the $42,217 average annual salary of a contact center supervisor.

The top three skills for a document control supervisor include ISO, FDA and data entry. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Document control supervisor vs contact center supervisor overview

	Document Control Supervisor	Contact Center Supervisor
Yearly salary	$75,254	$42,217
Hourly rate	$36.18	$20.30
Growth rate	-8%	-
Number of jobs	48,873	76,165
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 43%
Average age	47	47
Years of experience	6	6

Document control supervisor vs contact center supervisor salary

Document control supervisors and contact center supervisors have different pay scales, as shown below.

	Document Control Supervisor	Contact Center Supervisor
Average salary	$75,254	$42,217
Salary range	Between $52,000 And $107,000	Between $24,000 And $73,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between document control supervisor and contact center supervisor education

There are a few differences between a document control supervisor and a contact center supervisor in terms of educational background:

	Document Control Supervisor	Contact Center Supervisor
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Document control supervisor vs contact center supervisor demographics

Here are the differences between document control supervisors' and contact center supervisors' demographics:

	Document Control Supervisor	Contact Center Supervisor
Average age	47	47
Gender ratio	Male, 37.9% Female, 62.1%	Male, 58.8% Female, 41.2%
Race ratio	Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between document control supervisor and contact center supervisor duties and responsibilities

Document control supervisor example responsibilities.

Orchestrate and manage several ERP / MRP projects aim to increase efficiency of incominginspection and purchasing programs.
Manage the document control system to ensure procedures are maintain based on FDA CFR 820 and ISO 13485 regulations.
Manage quality of care improvement initiatives for patients and other mandate hospital standards through surveys and information sessions.
Create and revise part numbers and bill of materials in ERP system.
Conduct meetings and set goals with fellow management to meet FDA regulations and internal audit requirements.
Cross train BOM team members for all BOM processes.

Contact center supervisor example responsibilities.

Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Implement ITIL processes which dramatically improve MTTR/MTRS.
Assist with quality control reports and SQL data extractions.
Provide UNIX and NT server maintenance for multiple financial institutions.
Provide administrative support to contact center manager, training director and QA analyst.

Document control supervisor vs contact center supervisor skills

Common document control supervisor skills

ISO, 12%
FDA, 7%
Data Entry, 7%
Quality System, 6%
GMP, 6%
Engineering Drawings, 5%

Common contact center supervisor skills

Patients, 15%
Corrective Action, 9%
Direct Reports, 6%
Direct Supervision, 5%
Emergency Situations, 4%
Patient Care, 4%

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Document Control Supervisor vs Contact Center Supervisor

Updated January 8, 2025

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