Employee service officer vs customer service attendant

The differences between employee service officers and customer service attendants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a customer service attendant. Additionally, an employee service officer has an average salary of $32,546, which is higher than the $30,946 average annual salary of a customer service attendant.

The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a customer service attendant are strong customer service, customer service, and cleanliness.

Employee service officer vs customer service attendant overview

	Employee Service Officer	Customer Service Attendant
Yearly salary	$32,546	$30,946
Hourly rate	$15.65	$14.88
Growth rate	-4%	-4%
Number of jobs	92,271	292,907
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

Employee service officer vs customer service attendant salary

Employee service officers and customer service attendants have different pay scales, as shown below.

	Employee Service Officer	Customer Service Attendant
Average salary	$32,546	$30,946
Salary range	Between $25,000 And $41,000	Between $24,000 And $39,000
Highest paying City	San Diego, CA	Seattle, WA
Highest paying state	California	Washington
Best paying company	CSX	Salesforce
Best paying industry	Transportation	Technology

Differences between employee service officer and customer service attendant education

There are a few differences between an employee service officer and a customer service attendant in terms of educational background:

	Employee Service Officer	Customer Service Attendant
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Employee service officer vs customer service attendant demographics

Here are the differences between employee service officers' and customer service attendants' demographics:

	Employee Service Officer	Customer Service Attendant
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 48.4% Female, 51.6%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 6.2% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between employee service officer and customer service attendant duties and responsibilities

Employee service officer example responsibilities.

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Customer service attendant example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Assess customer orders for accuracy, cleanliness and organization of customer area.
Assist in cashiering and point of sale (POS) system procedures during busy hours.
Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
Carry and unload groceries accordingly.
Bag groceries and organize inventory displays.

Employee service officer vs customer service attendant skills

Common employee service officer skills

Minor Maintenance, 32%
Data Entry, 23%
Customer Service, 18%
Food Service, 7%
Food Safety, 3%
Kitchen Equipment, 3%

Common customer service attendant skills

Strong Customer Service, 57%
Customer Service, 16%
Cleanliness, 6%
Front Desk, 3%
Perform Routine Maintenance, 3%
CPR, 2%

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Employee Service Officer
Employee Service Officer vs Customer Service Attendant

Updated January 8, 2025

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