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The differences between employee service officers and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a customer service clerk. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $32,546 average annual salary of an employee service officer.
The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Employee Service Officer | Customer Service Clerk | |
| Yearly salary | $32,546 | $33,566 |
| Hourly rate | $15.65 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 92,271 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Employee service officers and customer service clerks have different pay scales, as shown below.
| Employee Service Officer | Customer Service Clerk | |
| Average salary | $32,546 | $33,566 |
| Salary range | Between $25,000 And $41,000 | Between $26,000 And $42,000 |
| Highest paying City | San Diego, CA | Anchorage, AK |
| Highest paying state | California | Alaska |
| Best paying company | CSX | United States Courts |
| Best paying industry | Transportation | Retail |
There are a few differences between an employee service officer and a customer service clerk in terms of educational background:
| Employee Service Officer | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 48% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between employee service officers' and customer service clerks' demographics:
| Employee Service Officer | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |