Employee service officer vs customer service liaison

The differences between employee service officers and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a customer service liaison. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $32,546 average annual salary of an employee service officer.

The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Employee service officer vs customer service liaison overview

	Employee Service Officer	Customer Service Liaison
Yearly salary	$32,546	$36,143
Hourly rate	$15.65	$17.38
Growth rate	-4%	-4%
Number of jobs	92,271	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

What does an employee service officer do?

An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Employee service officer vs customer service liaison salary

Employee service officers and customer service liaisons have different pay scales, as shown below.

	Employee Service Officer	Customer Service Liaison
Average salary	$32,546	$36,143
Salary range	Between $25,000 And $41,000	Between $27,000 And $47,000
Highest paying City	San Diego, CA	Washington, DC
Highest paying state	California	California
Best paying company	CSX	Pwc
Best paying industry	Transportation	Technology

Differences between employee service officer and customer service liaison education

There are a few differences between an employee service officer and a customer service liaison in terms of educational background:

	Employee Service Officer	Customer Service Liaison
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Employee service officer vs customer service liaison demographics

Here are the differences between employee service officers' and customer service liaisons' demographics:

	Employee Service Officer	Customer Service Liaison
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between employee service officer and customer service liaison duties and responsibilities

Employee service officer example responsibilities.

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Employee service officer vs customer service liaison skills

Common employee service officer skills

Minor Maintenance, 32%
Data Entry, 23%
Customer Service, 18%
Food Service, 7%
Food Safety, 3%
Kitchen Equipment, 3%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Office and Administrative Industry
Employee Service Officer
Employee Service Officer vs Customer Service Liaison

Updated January 8, 2025

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