Employee service officer vs service advisor

The differences between employee service officers and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a service advisor. Additionally, a service advisor has an average salary of $46,308, which is higher than the $32,546 average annual salary of an employee service officer.

The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a service advisor are customer service, product knowledge, and basic math.

Employee service officer vs service advisor overview

	Employee Service Officer	Service Advisor
Yearly salary	$32,546	$46,308
Hourly rate	$15.65	$22.26
Growth rate	-4%	-4%
Number of jobs	92,271	222,424
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does an employee service officer do?

An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.

What does a service advisor do?

Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.

Employee service officer vs service advisor salary

Employee service officers and service advisors have different pay scales, as shown below.

	Employee Service Officer	Service Advisor
Average salary	$32,546	$46,308
Salary range	Between $25,000 And $41,000	Between $26,000 And $79,000
Highest paying City	San Diego, CA	New York, NY
Highest paying state	California	New Jersey
Best paying company	CSX	BP America Inc
Best paying industry	Transportation	Finance

Differences between employee service officer and service advisor education

There are a few differences between an employee service officer and a service advisor in terms of educational background:

	Employee Service Officer	Service Advisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Employee service officer vs service advisor demographics

Here are the differences between employee service officers' and service advisors' demographics:

	Employee Service Officer	Service Advisor
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 69.4% Female, 30.6%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between employee service officer and service advisor duties and responsibilities

Employee service officer example responsibilities.

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Service advisor example responsibilities.

Manage refurbishment of used vehicles and writing orders.
Manage the refurbishment of used vehicles, writing repair orders.
Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
Start as a certify Mazda technician performing routine maintenance services and repairs.
Demonstrate proficiency in hydraulic, electrical, mechanical, diesel, power and HVAC systems inspection, diagnosis and repair.
Maintain a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area.

Employee service officer vs service advisor skills

Common employee service officer skills

Minor Maintenance, 32%
Data Entry, 23%
Customer Service, 18%
Food Service, 7%
Food Safety, 3%
Kitchen Equipment, 3%

Common service advisor skills

Customer Service, 8%
Product Knowledge, 8%
Basic Math, 7%
Commercial Vehicles, 5%
Work Ethic, 5%
CSI, 4%

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Office and Administrative Industry
Employee Service Officer
Employee Service Officer vs Service Advisor

Updated January 8, 2025

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