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The differences between employee service officers and service team members can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a service team member. Additionally, an employee service officer has an average salary of $32,546, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a service team member are customer service, work ethic, and basic math.
| Employee Service Officer | Service Team Member | |
| Yearly salary | $32,546 | $27,393 |
| Hourly rate | $15.65 | $13.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 92,271 | 214,808 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
Employee service officers and service team members have different pay scales, as shown below.
| Employee Service Officer | Service Team Member | |
| Average salary | $32,546 | $27,393 |
| Salary range | Between $25,000 And $41,000 | Between $20,000 And $36,000 |
| Highest paying City | San Diego, CA | Seattle, WA |
| Highest paying state | California | Massachusetts |
| Best paying company | CSX | Citi |
| Best paying industry | Transportation | Retail |
There are a few differences between an employee service officer and a service team member in terms of educational background:
| Employee Service Officer | Service Team Member | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between employee service officers' and service team members' demographics:
| Employee Service Officer | Service Team Member | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 39.4% Female, 60.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |