Employee training specialist vs customer service trainer

The differences between employee training specialists and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an employee training specialist, becoming a customer service trainer takes usually requires 6-12 months. Additionally, an employee training specialist has an average salary of $39,719, which is higher than the $32,452 average annual salary of a customer service trainer.

The top three skills for an employee training specialist include customer service, payroll and customer satisfaction. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.

Employee training specialist vs customer service trainer overview

	Employee Training Specialist	Customer Service Trainer
Yearly salary	$39,719	$32,452
Hourly rate	$19.10	$15.60
Growth rate	8%	-4%
Number of jobs	53,384	235,862
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 43%
Average age	44	40
Years of experience	4	12

Employee training specialist vs customer service trainer salary

Employee training specialists and customer service trainers have different pay scales, as shown below.

	Employee Training Specialist	Customer Service Trainer
Average salary	$39,719	$32,452
Salary range	Between $28,000 And $54,000	Between $25,000 And $40,000
Highest paying City	San Francisco, CA	Tacoma, WA
Highest paying state	New Jersey	Alaska
Best paying company	Bechtel Corporation	Salesforce
Best paying industry	Health Care	Telecommunication

Differences between employee training specialist and customer service trainer education

There are a few differences between an employee training specialist and a customer service trainer in terms of educational background:

	Employee Training Specialist	Customer Service Trainer
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Employee training specialist vs customer service trainer demographics

Here are the differences between employee training specialists' and customer service trainers' demographics:

	Employee Training Specialist	Customer Service Trainer
Average age	44	40
Gender ratio	Male, 44.4% Female, 55.6%	Male, 32.8% Female, 67.2%
Race ratio	Black or African American, 10.0% Unknown, 6.5% Hispanic or Latino, 16.6% Asian, 6.4% White, 60.0% American Indian and Alaska Native, 0.5%	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	7%

Differences between employee training specialist and customer service trainer duties and responsibilities

Employee training specialist example responsibilities.

Manage internal and external procedures and guideline changes are appropriately communicate via SharePoint or external notification.
Educate new employees on proper POS procedures, appearance standards, and job title requirements.
Provide value-added leadership and training to employees on ways to increase productivity through an effective assumptions process.
Partner with senior leadership and manufacturing teams to promote the concept of high performing self-direct work teams.
Develop elearning courses to accommodate global audience and improve end user experience.
Conduct research using online federal regulations, review Medicare and Medicaid policy and guidelines to complete an accurate and well-support decision.

Customer service trainer example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Train new employees in customer service, as well as POS functions.
Help patients move in and out of beds, baths, wheelchairs and automobiles.
Establish an effective working schedules for personnel providing logistics and provisions support in Hawaii
Develop computer base training modules, PowerPoint presentations and games for customer service representative and other relate groups.
Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.

Employee training specialist vs customer service trainer skills

Common employee training specialist skills

Customer Service, 40%
Payroll, 6%
Customer Satisfaction, 5%
Food Preparation, 4%
Training Programs, 3%
Customer Complaints, 3%

Common customer service trainer skills

Customer Care, 12%
Strong Customer Service, 11%
Cleanliness, 10%
Product Knowledge, 5%
Gross Margin, 4%
Data Entry, 4%

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Employee Training Specialist
Employee Training Specialist vs Customer Service Trainer

Updated January 8, 2025

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