Enrollment representative vs associate customer service representative

The differences between enrollment representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an enrollment representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for an enrollment representative include home health, customer service and data entry. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Enrollment representative vs associate customer service representative overview

	Enrollment Representative	Associate Customer Service Representative
Yearly salary	$31,463	$35,215
Hourly rate	$15.13	$16.93
Growth rate	-4%	-4%
Number of jobs	185,567	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Enrollment representative vs associate customer service representative salary

Enrollment representatives and associate customer service representatives have different pay scales, as shown below.

	Enrollment Representative	Associate Customer Service Representative
Average salary	$31,463	$35,215
Salary range	Between $25,000 And $38,000	Between $26,000 And $46,000
Highest paying City	Temecula, CA	Washington, DC
Highest paying state	California	Massachusetts
Best paying company	Curry College	Deutsche Bank
Best paying industry	Non Profits	Finance

Differences between enrollment representative and associate customer service representative education

There are a few differences between an enrollment representative and an associate customer service representative in terms of educational background:

	Enrollment Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Enrollment representative vs associate customer service representative demographics

Here are the differences between enrollment representatives' and associate customer service representatives' demographics:

	Enrollment Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between enrollment representative and associate customer service representative duties and responsibilities

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Enrollment representative vs associate customer service representative skills

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Enrollment Representative
Enrollment Representative vs Associate Customer Service Representative

Updated January 8, 2025

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