Enrollment representative vs customer support representative

The differences between enrollment representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an enrollment representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for an enrollment representative include home health, customer service and data entry. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Enrollment representative vs customer support representative overview

	Enrollment Representative	Customer Support Representative
Yearly salary	$31,463	$37,404
Hourly rate	$15.13	$17.98
Growth rate	-4%	-4%
Number of jobs	185,567	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer support representative do?

A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.

Enrollment representative vs customer support representative salary

Enrollment representatives and customer support representatives have different pay scales, as shown below.

	Enrollment Representative	Customer Support Representative
Average salary	$31,463	$37,404
Salary range	Between $25,000 And $38,000	Between $29,000 And $47,000
Highest paying City	Temecula, CA	Boston, MA
Highest paying state	California	Alaska
Best paying company	Curry College	University of California, Berkeley
Best paying industry	Non Profits	Finance

Differences between enrollment representative and customer support representative education

There are a few differences between an enrollment representative and a customer support representative in terms of educational background:

	Enrollment Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Enrollment representative vs customer support representative demographics

Here are the differences between enrollment representatives' and customer support representatives' demographics:

	Enrollment Representative	Customer Support Representative
Average age	40	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between enrollment representative and customer support representative duties and responsibilities

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Enrollment representative vs customer support representative skills

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Enrollment Representative
Enrollment Representative vs Customer Support Representative

Updated January 8, 2025

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