Enrollment representative vs phone representative

The differences between enrollment representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an enrollment representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for an enrollment representative include home health, customer service and data entry. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Enrollment representative vs phone representative overview

	Enrollment Representative	Phone Representative
Yearly salary	$31,463	$42,827
Hourly rate	$15.13	$20.59
Growth rate	-4%	-4%
Number of jobs	185,567	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Enrollment representative vs phone representative salary

Enrollment representatives and phone representatives have different pay scales, as shown below.

	Enrollment Representative	Phone Representative
Average salary	$31,463	$42,827
Salary range	Between $25,000 And $38,000	Between $26,000 And $68,000
Highest paying City	Temecula, CA	Norco, CA
Highest paying state	California	California
Best paying company	Curry College	Press Ganey
Best paying industry	Non Profits	Health Care

Differences between enrollment representative and phone representative education

There are a few differences between an enrollment representative and a phone representative in terms of educational background:

	Enrollment Representative	Phone Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Enrollment representative vs phone representative demographics

Here are the differences between enrollment representatives' and phone representatives' demographics:

	Enrollment Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between enrollment representative and phone representative duties and responsibilities

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Enrollment representative vs phone representative skills

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Enrollment Representative
Enrollment Representative vs Phone Representative

Updated January 8, 2025

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