Enrollment representative vs service center representative

The differences between enrollment representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an enrollment representative and a service center representative. Additionally, a service center representative has an average salary of $33,420, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for an enrollment representative include home health, customer service and data entry. The most important skills for a service center representative are patients, HR, and customer calls.

Enrollment representative vs service center representative overview

	Enrollment Representative	Service Center Representative
Yearly salary	$31,463	$33,420
Hourly rate	$15.13	$16.07
Growth rate	-4%	-4%
Number of jobs	185,567	196,101
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 56%
Average age	40	40
Years of experience	12	12

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

What does a service center representative do?

A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.

Enrollment representative vs service center representative salary

Enrollment representatives and service center representatives have different pay scales, as shown below.

	Enrollment Representative	Service Center Representative
Average salary	$31,463	$33,420
Salary range	Between $25,000 And $38,000	Between $26,000 And $41,000
Highest paying City	Temecula, CA	Alameda, CA
Highest paying state	California	California
Best paying company	Curry College	Cisco
Best paying industry	Non Profits	Insurance

Differences between enrollment representative and service center representative education

There are a few differences between an enrollment representative and a service center representative in terms of educational background:

	Enrollment Representative	Service Center Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Enrollment representative vs service center representative demographics

Here are the differences between enrollment representatives' and service center representatives' demographics:

	Enrollment Representative	Service Center Representative
Average age	40	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between enrollment representative and service center representative duties and responsibilities

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Enrollment representative vs service center representative skills

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

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Enrollment Representative
Enrollment Representative vs Service Center Representative

Updated January 8, 2025

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