Enrollment representative vs support representative

The differences between enrollment representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an enrollment representative and a support representative. Additionally, a support representative has an average salary of $33,372, which is higher than the $31,463 average annual salary of an enrollment representative.

The top three skills for an enrollment representative include home health, customer service and data entry. The most important skills for a support representative are patients, customer service, and troubleshoot.

Enrollment representative vs support representative overview

	Enrollment Representative	Support Representative
Yearly salary	$31,463	$33,372
Hourly rate	$15.13	$16.04
Growth rate	-4%	-4%
Number of jobs	185,567	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Enrollment representative vs support representative salary

Enrollment representatives and support representatives have different pay scales, as shown below.

	Enrollment Representative	Support Representative
Average salary	$31,463	$33,372
Salary range	Between $25,000 And $38,000	Between $26,000 And $42,000
Highest paying City	Temecula, CA	Santa Barbara, CA
Highest paying state	California	Alaska
Best paying company	Curry College	Accenture
Best paying industry	Non Profits	Technology

Differences between enrollment representative and support representative education

There are a few differences between an enrollment representative and a support representative in terms of educational background:

	Enrollment Representative	Support Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Enrollment representative vs support representative demographics

Here are the differences between enrollment representatives' and support representatives' demographics:

	Enrollment Representative	Support Representative
Average age	40	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between enrollment representative and support representative duties and responsibilities

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Enrollment representative vs support representative skills

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

Enrollment Representative vs. similar jobs

Enrollment Representative related careers

Enrollment Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Enrollment Representative
Enrollment Representative vs Support Representative

Updated January 8, 2025

Browse office and administrative jobs