Escalations manager vs assistant supervisor

The differences between escalations managers and assistant supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an escalations manager and an assistant supervisor. Additionally, an escalations manager has an average salary of $95,457, which is higher than the $39,907 average annual salary of an assistant supervisor.

The top three skills for an escalations manager include escalation management, technical support and customer support. The most important skills for an assistant supervisor are customer service, safety procedures, and direct supervision.

Escalations manager vs assistant supervisor overview

	Escalations Manager	Assistant Supervisor
Yearly salary	$95,457	$39,907
Hourly rate	$45.89	$19.19
Growth rate	-	-
Number of jobs	53,187	32,901
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 43%
Average age	47	47
Years of experience	6	6

What does an escalations manager do?

An escalations manager is an individual who is in-charged in dealing with and resolving customer escalations while maintaining a strong relationship with the customer. The essential skills that an escalations manager should possess to accomplish his/her or her responsibilities include excellent technical and customer service skills. The requirements to qualify for the position include prior work experience related to the field and possess a bachelor's or associate degree in business, management, communication, or a related discipline.

What does an assistant supervisor do?

An assistant supervisor is responsible for assisting supervisors in various tasks and functioning as their point of contact to coordinate with employees in a company, ensuring that their needs are understood and relayed. Aside from overseeing the operations of workflow and workforce, an assistant supervisor's duties will also revolve around clerical tasks such as preparing reports and necessary documents, handling the leaves of employees, and other forms of correspondence. Furthermore, an assistant supervisor can also recruit and train staff, assign workload and verify documentation procedures.

Escalations manager vs assistant supervisor salary

Escalations managers and assistant supervisors have different pay scales, as shown below.

	Escalations Manager	Assistant Supervisor
Average salary	$95,457	$39,907
Salary range	Between $71,000 And $126,000	Between $28,000 And $55,000
Highest paying City	Seattle, WA	Rochester, NY
Highest paying state	Washington	New York
Best paying company	Google	Emerson College
Best paying industry	Technology	Government

Differences between escalations manager and assistant supervisor education

There are a few differences between an escalations manager and an assistant supervisor in terms of educational background:

	Escalations Manager	Assistant Supervisor
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Escalations manager vs assistant supervisor demographics

Here are the differences between escalations managers' and assistant supervisors' demographics:

	Escalations Manager	Assistant Supervisor
Average age	47	47
Gender ratio	Male, 55.4% Female, 44.6%	Male, 53.0% Female, 47.0%
Race ratio	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between escalations manager and assistant supervisor duties and responsibilities

Escalations manager example responsibilities.

Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Insert insurance and patient demographics, verify Medicaid and Medicare.
Verify member insurance eligibility for Medicare, CMO, and other Medicaid benefit plans.
Monitor agents phone calls then set individual AHT.
Point of contact for adding internal users to CRM software and troubleshooting.
Develop bonus structures and are in charge of payroll for multiple projects.

Assistant supervisor example responsibilities.

Interact with clients and manage client relationships, including escalate issues; team with executive leadership regarding strategy and operations.
Monitor and update admit status to maintain CMS compliance for place of service.
Facilitate and deliver training as required under CMS department guidelines including EJT, initiatives, and up training.
Implement menu plans to meet customers' requirements, ensuring availability of food items for those patrons with food allergies.
Report monthly/quarterly/annual reports in PowerPoint for presentation to clients and corporate executives.
Train faculty and students to create course relate videos/audio and PowerPoint presentations.

Escalations manager vs assistant supervisor skills

Common escalations manager skills

Escalation Management, 12%
Technical Support, 10%
Customer Support, 8%
Traction, 6%
Customer Relationships, 5%
Excellent Interpersonal, 5%

Common assistant supervisor skills

Customer Service, 23%
Safety Procedures, 12%
Direct Supervision, 11%
Payroll, 4%
CPR, 4%
Patient Care, 3%

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Escalations Manager
Escalations Manager vs Assistant Supervisor

Updated January 8, 2025

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