Escalations manager vs billing manager

The differences between escalations managers and billing managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an escalations manager and a billing manager. Additionally, an escalations manager has an average salary of $95,457, which is higher than the $77,507 average annual salary of a billing manager.

The top three skills for an escalations manager include escalation management, technical support and customer support. The most important skills for a billing manager are patients, customer service, and billing procedures.

Escalations manager vs billing manager overview

	Escalations Manager	Billing Manager
Yearly salary	$95,457	$77,507
Hourly rate	$45.89	$37.26
Growth rate	-	17%
Number of jobs	53,187	38,709
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does an escalations manager do?

An escalations manager is an individual who is in-charged in dealing with and resolving customer escalations while maintaining a strong relationship with the customer. The essential skills that an escalations manager should possess to accomplish his/her or her responsibilities include excellent technical and customer service skills. The requirements to qualify for the position include prior work experience related to the field and possess a bachelor's or associate degree in business, management, communication, or a related discipline.

What does a billing manager do?

A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff. As a billing manager, it is essential to implement all policies and regulations while leading and encouraging the team in their joint effort to reach targets and deadlines.

Escalations manager vs billing manager salary

Escalations managers and billing managers have different pay scales, as shown below.

	Escalations Manager	Billing Manager
Average salary	$95,457	$77,507
Salary range	Between $71,000 And $126,000	Between $52,000 And $114,000
Highest paying City	Seattle, WA	San Jose, CA
Highest paying state	Washington	New Jersey
Best paying company	Google	Google
Best paying industry	Technology	Utilities

Differences between escalations manager and billing manager education

There are a few differences between an escalations manager and a billing manager in terms of educational background:

	Escalations Manager	Billing Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Escalations manager vs billing manager demographics

Here are the differences between escalations managers' and billing managers' demographics:

	Escalations Manager	Billing Manager
Average age	47	47
Gender ratio	Male, 55.4% Female, 44.6%	Male, 17.7% Female, 82.3%
Race ratio	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.8% White, 60.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between escalations manager and billing manager duties and responsibilities

Escalations manager example responsibilities.

Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Insert insurance and patient demographics, verify Medicaid and Medicare.
Verify member insurance eligibility for Medicare, CMO, and other Medicaid benefit plans.
Monitor agents phone calls then set individual AHT.
Point of contact for adding internal users to CRM software and troubleshooting.
Develop bonus structures and are in charge of payroll for multiple projects.

Show more

Billing manager example responsibilities.

Manage, extract, and process EHRs by request.
Manage the clinical staff payroll, the coding, authorization, and the billing of PDN, HHA and DME claims.
Manage point-of-service collection functions to improve customer service and increase revenue for clinic and surgery centers.
Manage preparation and maintain analysis by divisions to include CPT fees, Medicare reimbursement and contract reimbursements.
Credential providers with Medicare, Medicaid and commercial carriers.
Approve and post all A/R adjustments via PeopleSoft.

Show more

Escalations manager vs billing manager skills

Common escalations manager skills

Escalation Management, 12%
Technical Support, 10%
Customer Support, 8%
Traction, 6%
Customer Relationships, 5%
Excellent Interpersonal, 5%

Common billing manager skills

Patients, 14%
Customer Service, 9%
Billing Procedures, 6%
Revenue Cycle, 4%
Financial Reports, 4%
Medicaid, 4%

Escalations Manager vs. similar jobs

Escalations Manager related careers

Escalations Manager related jobs

What similar roles do

Updated January 8, 2025

Browse office and administrative jobs

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z