Escalations manager vs front desk manager

The differences between escalations managers and front desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an escalations manager and a front desk manager. Additionally, an escalations manager has an average salary of $95,457, which is higher than the $40,802 average annual salary of a front desk manager.

The top three skills for an escalations manager include escalation management, technical support and customer support. The most important skills for a front desk manager are front desk operations, reservations, and customer service.

Escalations manager vs front desk manager overview

	Escalations Manager	Front Desk Manager
Yearly salary	$95,457	$40,802
Hourly rate	$45.89	$19.62
Growth rate	-	-
Number of jobs	53,187	54,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 47%
Average age	47	47
Years of experience	6	6

What does an escalations manager do?

An escalations manager is an individual who is in-charged in dealing with and resolving customer escalations while maintaining a strong relationship with the customer. The essential skills that an escalations manager should possess to accomplish his/her or her responsibilities include excellent technical and customer service skills. The requirements to qualify for the position include prior work experience related to the field and possess a bachelor's or associate degree in business, management, communication, or a related discipline.

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

Escalations manager vs front desk manager salary

Escalations managers and front desk managers have different pay scales, as shown below.

	Escalations Manager	Front Desk Manager
Average salary	$95,457	$40,802
Salary range	Between $71,000 And $126,000	Between $27,000 And $59,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Google	RH
Best paying industry	Technology	Hospitality

Differences between escalations manager and front desk manager education

There are a few differences between an escalations manager and a front desk manager in terms of educational background:

	Escalations Manager	Front Desk Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Escalations manager vs front desk manager demographics

Here are the differences between escalations managers' and front desk managers' demographics:

	Escalations Manager	Front Desk Manager
Average age	47	47
Gender ratio	Male, 55.4% Female, 44.6%	Male, 31.4% Female, 68.6%
Race ratio	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between escalations manager and front desk manager duties and responsibilities

Escalations manager example responsibilities.

Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Insert insurance and patient demographics, verify Medicaid and Medicare.
Verify member insurance eligibility for Medicare, CMO, and other Medicaid benefit plans.
Monitor agents phone calls then set individual AHT.
Point of contact for adding internal users to CRM software and troubleshooting.
Develop bonus structures and are in charge of payroll for multiple projects.

Front desk manager example responsibilities.

Manage vendor relationships in support of CRM and sales reporting projects.
Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.

Escalations manager vs front desk manager skills

Common escalations manager skills

Escalation Management, 12%
Technical Support, 10%
Customer Support, 8%
Traction, 6%
Customer Relationships, 5%
Excellent Interpersonal, 5%

Common front desk manager skills

Front Desk Operations, 16%
Reservations, 15%
Customer Service, 11%
Guest Service, 8%
Room Availability, 5%
Customer Satisfaction, 5%

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Escalations Manager
Escalations Manager vs Front Desk Manager

Updated January 8, 2025

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