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The differences between escalations managers and front end managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an escalations manager and a front end manager. Additionally, an escalations manager has an average salary of $95,457, which is higher than the $39,893 average annual salary of a front end manager.
The top three skills for an escalations manager include escalation management, technical support and customer support. The most important skills for a front end manager are customer service, end loaders, and loaders.
| Escalations Manager | Front End Manager | |
| Yearly salary | $95,457 | $39,893 |
| Hourly rate | $45.89 | $19.18 |
| Growth rate | - | 6% |
| Number of jobs | 53,187 | 253,918 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 37% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An escalations manager is an individual who is in-charged in dealing with and resolving customer escalations while maintaining a strong relationship with the customer. The essential skills that an escalations manager should possess to accomplish his/her or her responsibilities include excellent technical and customer service skills. The requirements to qualify for the position include prior work experience related to the field and possess a bachelor's or associate degree in business, management, communication, or a related discipline.
A front end manager is responsible for monitoring the retail sales department's operations, evaluating the performance of retail staff, and ensuring that the team meets the highest quality service and customer satisfaction. Front end managers respond to customers' inquiries and concerns, handle high-level complaints, develop sales strategies and techniques to boost sales, improve profitability, analyze financial reports and cash management systems, and identify business opportunities. A front-end manager must have excellent analytical and leadership skills in overseeing daily operations and efficiently leading the team.
Escalations managers and front end managers have different pay scales, as shown below.
| Escalations Manager | Front End Manager | |
| Average salary | $95,457 | $39,893 |
| Salary range | Between $71,000 And $126,000 | Between $20,000 And $78,000 |
| Highest paying City | Seattle, WA | Santa Clara, CA |
| Highest paying state | Washington | Hawaii |
| Best paying company | NVIDIA | |
| Best paying industry | Technology | Retail |
There are a few differences between an escalations manager and a front end manager in terms of educational background:
| Escalations Manager | Front End Manager | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between escalations managers' and front end managers' demographics:
| Escalations Manager | Front End Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.4% Female, 44.6% | Male, 33.4% Female, 66.6% |
| Race ratio | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% | Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.6% White, 60.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |