Escalations manager vs guest relations manager

The differences between escalations managers and guest relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an escalations manager and a guest relations manager. Additionally, an escalations manager has an average salary of $95,457, which is higher than the $54,168 average annual salary of a guest relations manager.

The top three skills for an escalations manager include escalation management, technical support and customer support. The most important skills for a guest relations manager are guest relations, reservations, and customer service.

Escalations manager vs guest relations manager overview

	Escalations Manager	Guest Relations Manager
Yearly salary	$95,457	$54,168
Hourly rate	$45.89	$26.04
Growth rate	-	8%
Number of jobs	53,187	52,510
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

What does an escalations manager do?

An escalations manager is an individual who is in-charged in dealing with and resolving customer escalations while maintaining a strong relationship with the customer. The essential skills that an escalations manager should possess to accomplish his/her or her responsibilities include excellent technical and customer service skills. The requirements to qualify for the position include prior work experience related to the field and possess a bachelor's or associate degree in business, management, communication, or a related discipline.

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

Escalations manager vs guest relations manager salary

Escalations managers and guest relations managers have different pay scales, as shown below.

	Escalations Manager	Guest Relations Manager
Average salary	$95,457	$54,168
Salary range	Between $71,000 And $126,000	Between $36,000 And $80,000
Highest paying City	Seattle, WA	Washington, DC
Highest paying state	Washington	New York
Best paying company	Google	Yale University
Best paying industry	Technology	Hospitality

Differences between escalations manager and guest relations manager education

There are a few differences between an escalations manager and a guest relations manager in terms of educational background:

	Escalations Manager	Guest Relations Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Escalations manager vs guest relations manager demographics

Here are the differences between escalations managers' and guest relations managers' demographics:

	Escalations Manager	Guest Relations Manager
Average age	47	47
Gender ratio	Male, 55.4% Female, 44.6%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between escalations manager and guest relations manager duties and responsibilities

Escalations manager example responsibilities.

Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Insert insurance and patient demographics, verify Medicaid and Medicare.
Verify member insurance eligibility for Medicare, CMO, and other Medicaid benefit plans.
Monitor agents phone calls then set individual AHT.
Point of contact for adding internal users to CRM software and troubleshooting.
Develop bonus structures and are in charge of payroll for multiple projects.

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

Escalations manager vs guest relations manager skills

Common escalations manager skills

Escalation Management, 12%
Technical Support, 10%
Customer Support, 8%
Traction, 6%
Customer Relationships, 5%
Excellent Interpersonal, 5%

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

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Escalations Manager
Escalations Manager vs Guest Relations Manager

Updated January 8, 2025

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