Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between field service coordinators and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a field service coordinator and a customer service director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $52,988 average annual salary of a field service coordinator.
The top three skills for a field service coordinator include customer service, windows and technical support. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.
| Field Service Coordinator | Customer Service Director | |
| Yearly salary | $52,988 | $134,962 |
| Hourly rate | $25.48 | $64.89 |
| Growth rate | 12% | 6% |
| Number of jobs | 81,394 | 158,016 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A field service coordinator organizes activities that extend a company's services to the public. Although a field service coordinator's duties depend on their place or industry of employment, it typically includes liaising with distributors and suppliers, devising plans and marketing strategies, coordinating different teams, establishing schedules and guidelines, and monitoring the progress of all operations, resolving issues and concerns should there be any. Moreover, as a field service coordinator, it is essential to lead and encourage staff to reach goals, ensuring optimal services for client satisfaction.
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Field service coordinators and customer service directors have different pay scales, as shown below.
| Field Service Coordinator | Customer Service Director | |
| Average salary | $52,988 | $134,962 |
| Salary range | Between $33,000 And $83,000 | Between $94,000 And $191,000 |
| Highest paying City | Kennewick, WA | Olympia, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Altice USA | VMware |
| Best paying industry | Energy | Health Care |
There are a few differences between a field service coordinator and a customer service director in terms of educational background:
| Field Service Coordinator | Customer Service Director | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between field service coordinators' and customer service directors' demographics:
| Field Service Coordinator | Customer Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |