Front desk agent jobs in Asheville, NC - 100 jobs

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match. Job Description Assist guests with the Reservation process. Maximize potential revenue by following specified selling guidelines. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing, and computer work. Responsibilities Accurate input of Reservations into system. Input Reservations within specified time periods. Maximize potential room revenue by following specified selling guidelines. Respond to guest calls in a timely manner. Property-wide departmental interaction. Raise the awareness of inventory issues. Knowledge of hotel services and events. Ensure an efficient and professional working environment with open communication. Qualifications Strong keyboard skills preferred. Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel. Ability to learn and master multiple software systems required. Strong working knowledge of Microsoft Excel. Must be organized with the ability to handle multiple tasks. Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.

The Front Desk Agent at the Cambria Hotel Downtown Asheville are responsible for the guest registration process and communication of hotel services and promotions. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Provide exceptional guest service with welcoming greetings, body language, and undivided attention. Hotel check in/check out, ensuring proper credit is received, special requests are noted/fulfilled, and accurate information is established. Record and process reservations and cancellations. Thoroughly complete all guest transactions associated with the Front Desk computer system. Maintain an up-to-date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. Be knowledgeable of all emergency procedures and hotel policies. Accurately maintain house bank and handle all credit cards and cash according to hotel policies and procedures. Follow set procedures on postings, charges, credit cards, and refunds. Answer the telephone in a professional manner and assist guests with any questions, directions to the property, etc. Other duties as assigned by supervisor. JOB REQUIREMENTS: One year hotel front desk experience preferred but not required. Excellent guest service skills. Proficiency in the English language both verbal and written. Organizational skills including follow-through, problem solving and communication. Ability to stand for hours at a time. Must be able to work all shifts AM and PM, Holidays and Weekends. Qualifications Who We Are Under the leadership of Founder Antonio O. Fraga and Son Alexander W. Fraga, FIRC Group, Inc. has established a distinguished reputation within Asheville and the surrounding area for providing careers and growth opportunities for so many. Our businesses include the Cambria Hotel Downtown Asheville, Haywood Park Hotel, Country Inn & Suites at Westgate, Isa's French Bistro, and Hemingway's Cuba Restaurant. This fall we will be opening Hola Restaurant featuring Spanish cuisine in the heart of downtown Asheville and we've begun a multi-use project called Main Street in Enka Village featuring a fourth hotel and restaurant, retail space, and condominiums. To date, we are 185 strong providing great memories through hotel and culinary experiences. Come join our team as we continue to grow! Work / Life Balance Our company values and appreciates your investment of time and dedication to its success. Here are programs to reciprocate for your time away from work: Paid Vacation for full-time associates Paid Personal Time Off for all associates Paid Holidays following 90 days of employment for all associates We Care For You FIRC Group, Inc. sponsors an affordable, comprehensive benefits program for full-time employees that includes medical, dental, and vision plans. Downtown Parking We provide associate parking, alleviating your need to find costly parking on your own. Career Development We provide the training needed to set you up for success, the coaching and performance feedback to sharpen your skills, and the encouragement to strive for your goals. Many of our current leaders once started as newcomers to hospitality.

Raines Co. - Your Future is Now! The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Ensures Outstanding customer service at all times Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guests preferences and special requests Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Assists all departments in servicing the guests especially during high volume periods Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS. Part-Time Benefits Insurance (Medical, Dental and Vision) Supplemental Insurance Enhanced Paid Time Off (PTO) Plan Paid Training Fantastic Company Culture Job Responsibilities Receiving accommodation reservations from visitors Taking the details of all arriving guests including payment information Allocating rooms to all guests Providing information to guests about the procedures, policies, and facilities of the hotel Providing the guest with the necessary tourism information Handling all customer concerns and queries Issuing receipts to the guests Ensuring the safety and security of all guests Maintain all guest reservations in accordance with credit card security requirements Balance and properly account for cash drawer at the desk for each shift Maintain all training requirements as set forth by General Manager Assisting guests with safety deposit box forms and keys as outlined by GM Wear a provided uniform and name tag at all times on the property Perform routine cleaning throughout the work area Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel Respond to guest's requests for immediate repairs Report lost-and-found items in accordance with hotel procedures All other assigned duties Qualifications/Requirements High school diploma or equivalent Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Company Statement Ayurprana is an innovative young company founded on the belief that Ayurveda and ancient healing wisdom have the power to transform lives. Under the guidance of Vasant Lad, BAM&S, MASc, Ayurprana offers health coaching, interactive webinars, and impactful online educational courses to help people live optimally. Ayurprana is now opening a facility called So-Hum Mountain Healing Resort, that will help facilitate healing at all levels for an individual to release body work, detox panchakarma therapies, and educational class (yoga, breath work, meditation, nutrition, etc…) to help support an individual in his / her healing process. Nestled in the heart of the Blue Ridge Mountains, Sohum Mountain Healing is a space where nature and ancient wisdom come together to create transformational experiences. We offer healing experiences that promise to rejuvenate the mind, body, and spirit. Guest can spend their days immersed in the timeless wisdom of Ayurveda and Yoga to allow themselves a space to reflect, heal, and awaken to a greater sense of Self. Position Statement The Guest Service Agent is a key team member and essential for the successful operation and administration of the Front Office. The Guest Service Agent must focus on providing exceptional customer satisfaction by continually ensuring the center's touch points of the retreat center are properly executed at all times. All retreat center operations must be executed at the highest level of professionalism and courtesy. The Guest Service Agent must drive results through effective completion of the shift checklist and following through on all requests. The Guest Service Agent must ensure that our associates and our clients are treated with the utmost respect at all times since they are the key to our success. Must have a strong hospitality background with a desire to serve. Responsibilities - (not limited to) Make all guests and clients feel taken care of Perform functions using a variety of tech programs Coordinate with clients and other team members for all client treatments and activities Maintain organization Participate in the Resort's required daily and weekly meetings with enthusiasm and commitment to success Stand and move throughout front office and continuously perform job functions Access and accurately input computer information Successfully prioritize, delegate, organize and multi-task Effectively display a high level of patience with clients in highly charged times Ensure that the front desk and lobby area are clean and well maintained Fully complete daily checklist Promptly answer phone and use a clear and concise voice when speaking Interact positively with clients and take action to resolve issues to maintain high client satisfaction Assist in other departments as necessary $18/hr starting rate. This is a part time position. 6am-2pm Monday and Tuesday. 2pm-10pm on Saturday. Requirements Position Requirements - (not limited to) Exceptional proven Customer Service At least 2 years experience in the Hospitality industry Professional demeanor Ability to identify and resolve customer needs Must be able to create and inspire a positive and harmonious environment for team, clients, and visitors Physical Requirements - (not limited to) Must be able to lift, push, pull, and carry up to 50 lbs. Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces. Must be able to recognize, register, and respond visually to color and depth perception. Must be able to communicate verbally and in writing. Must be able to work indoor, outdoor, in extreme heat and cold. Must be able to work around moderate noise level. Salary Description $18/HR

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks. Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success. At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. We are looking for a Front Desk Clerk to join our team! In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Schedule details: This position is typically from 2pm - 10 pm. Holidays and weekends Why do Team Members Like Working for us: * Positive team environment. * Recognition Programs and Rewards * Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates * Employee Assistance Program. * 401(k) program with company match. * Paid time off and Paid Sick Days * Employee stock purchase program * Tuition reimbursement programs * Numerous learning and advancement opportunities * And much more! What will I be doing: * Greets guests and owners on arrival. * Check in/out guests. * Generates folio and collects payments. * Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. * Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. * Answering phones and directing calls. * Other duties as assigned. What are we looking for: * Previous customer service experience. * Cash handling experience, preferred. * A professional demeanor. * Basic computer skills. * Proficient English language, both verbally and in writing. * Ability to multi-task responsibilities and prioritize. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. * Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What will I be doing: * Greets guests and owners on arrival. * Check in/out guests. * Generates folio and collects payments. * Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. * Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. * Answering phones and directing calls. * Other duties as assigned. What are we looking for: * Previous customer service experience. * Cash handling experience, preferred. * A professional demeanor. * Basic computer skills. * Proficient English language, both verbally and in writing. * Ability to multi-task responsibilities and prioritize. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Front Desk Associate ROLE FOCUS: Membership Sales & Retention HOURS OF WORK: Part time, opening shift 6am-1pm 25 hours per week STARTING RATE: $16.45 per hour FLSA STATUS: Non-exempt, hourly DEPARTMENT: Health and Wellness REPORTS TO: Director of Health and Wellness The YWCA of Asheville fosters a team environment and seeks employees who are dedicated to promoting our missions: eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. POSITION SUMMARY: Front Desk Associates are part of the Health and Wellness team who serve as guest services for all YWCA programs and support membership sales and customer services. The role of Front Desk Associates is to create a welcoming environment for families and members coming to the YWCA. This position is part of the team looking to increase membership through more engaging sales activities and member retention. As a team we provide holistic safe, supportive, and inclusive programming to members utilizing our fitness center, workshops, and classes. RESPONSIBILITIES: Front Desk: Works with the Health and Wellness team to: Be a supportive team member and attend monthly team meetings; Create a welcoming environment for all people coming into the YWCA; Enforce all facility rules, regulations, and racial, gender, and sexual inclusivity policies; Learn front desk systems including Daxko and Group Ex Pro software to help check in members and offer professional level of customer services; Learn front desk communication systems such as the phone and radio to help communicate with staff and contractors when needed; Enthusiastically share the mission of the YWCA; Opportunity to teach movement classes or other wellness promotion workshops, educational trainings, or series if interested Membership Sales and Retention: Work with the Health and Wellness team to: Learn and maintain knowledge of Daxko and Group Ex Pro membership software including: Updating and documenting membership information and enroll new members; Consistently generating memberships through contacting leads generated through marketing activities, and through engaging tours. Ensure all prospect/guest information is entered into the our software system and complete all required tracking forms and processes QUALIFICATIONS INCLUDE: Excellent written & oral communication skills A people person with customer service skills for effective member engagement Passionate about eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all Experience with online tools such as Google suite Bilingual in Spanish preferred but not required Must be able to work early mornings How to Apply: Submit resume and cover letter Application Deadline: Applications will be accepted on a rolling basis

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a General Clerk III to provide administrative support of disaster recovery efforts from Hurricane Helene within North Carolina's National Forests. I've never heard of Terrestris. What do you do? At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective. So, what will the General Clerk III at Terrestris do? As the General Clerk III you will assist the United Stated Department of Agriculture (USDA) Forest Service Staff Groups in various administrative tasks including budget tracking, digital records management, routine data management, information gathering, and related. What does a typical day look like for the General Clerk III? You will: Interface with budget staff to retrieve, track and communicate program's spending levels across various funding sources. Sort and presents data in an orderly and effective manner. Assist the Engineering and Recreation departments implement a digital filing system for current and past project and program records. Input, manage, extract, and interpret data using Forest Service asset management software. Perform various routine administrative tasks and interfaces with multiple resource groups to maintain complete and accurate databases of asset records in accordance with USDA directives. Coordinate meetings, take notes, assist with the presentation of information, and perform other administrative duties in support of staff group missions. What qualifications do you look for? You might be the professional we're looking for if you have: Authorization to work in the U.S. permanently, without sponsorship. A minimum of (5) years of relevant office experience. Strong computer literacy and proficient in all Microsoft windows and Office Products (Word, Excel, Outlook, PowerPoint) as well as Adobe Acrobat. Ability to interpret general direction and apply to novel situations using best judgement and standard protocols. Ability to quickly learn new processes, software, organizational structures, and directives relevant to tasks being performed What kind of benefits does Terrestris Offer? We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S. DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

Job DescriptionPosition: Front Desk Sales Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor. Responsibilities Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. Provides security and control to the front door and retail area of the facility. Personally, checks each member into the gym using the proper check-in procedures. Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor. Register all guests into the gym using proper registration procedures. Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner. Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques. Addresses callers requests and/or takes appropriate messages noting callers name. Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants. Responsible for following up on telephone inquiries to ensure that the appointment was booked properly. Responds immediately to member requests, inquiries and concerns. Maintain neat appearance and wear proper uniform attire with nametag while on duty. Distributes keys, towels and other materials as needed. Processes retail and concession sales. Attends all staff meetings as directed. Responsible for gym walk-thru as designated in walk-thru log. Follow proper opening and closing procedures as instructed in the FDA training manual. Logs all maintenance concerns that are reported. Follows and reports any safety concerns. Notifies management of gym incidents that requires incident reports. Works when scheduled and adheres to company attendance policies. Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights. Qualifications High school diploma or equivalent required. Excellent customer service skills are required. Ability to communicate effectively with both staff and members. Ability to communicate effectively verbally, non-verbally and in writing is required Understanding of basic accounting principles is required. Understanding of basic cash processing procedures is required. Functional computer skills are required. Ability to multi-task. Must be able to work a flexible work schedule to include holidays and weekends. Must be able to lift 25lbs repeatedly and stand for extended periods of time Uphold Golds Gym Vision, Mission, Values and code of conduct Golds Gym is growing and looking for new team members to help us redefine strength. Well challenge your skills, talents and abilities and reward your every success. Unlock Amazing Perks with Us! Exclusive Free Golds Gym Membership: Enjoy unlimited access to all our locations across the Carolinas! Get fit and stay active, on us! 20% Employee Discount: Save big on clothing and products with our generous discountbecause you deserve the best at the best price. 401K Benefits: Plan for your future with our robust 401K benefits, giving you peace of mind and financial security. Earning Potential: Boost your income with exciting opportunities for commissions and bonusesbecause your hard work deserves rewarding. Join us and experience these fantastic benefits while advancing your career!

Description Front Desk Clerk DIVISION: Hotel DEPARTMENT: Hotel Front Office, Hotel Tower IV Front Desk GRADE/FLSA STATUS: H9 - Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Shift Manager, Sunrise Hotel; Supervisor, Front Desk SUPERVISES: N/A JOB SUMMARY: Efficiently check-in/out guests. Respond to inquiries and complaints efficiently, courteously, and professionally to achieve maximum guest satisfaction while complying with or exceeding all standard operating procedures and services. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 1: Perform guest registration and room assignments, accommodating special requests whenever possible Pre-register block reservations Anticipate and provide for VIP guest needs in advance of request Learn and anticipate guest preferences and provide personalized service Process same-day reservations and, when needed, future reservations following hotel rate structures and selling strategies Receive hotel front desk calls, dispatch special requests, bell service, valet, and other amenities and services for hotel guests Dispatch internal calls for Team Members and guests Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient and friendly manner Process group sales guests Familiar with and execute the billing for multiple group types Comp guest charges using reward credits Request PCW comps from the host team when applicable Responsible for a bank and the fast and accurate billing of guest charges Proactive with incidents and issues, ensuring resolution with Team Members and guests Review guest complaints Resolve and recover guest complaints to their satisfaction Informed about all property and brand events, initiatives, products, and services Assist patrons by providing information about the property, hotel, promotions, events, direct mail offers, and room rates/availability “Suggest” products, services, and experiences to our guests Troubleshoot all in-room movie/phone/billing problems Cancel room reservations according to established procedures for Cherokee & Valley River properties Balance drawer bank daily Display spotlight behaviors and Harrah's Service Cycle training in every interaction Maintain high standards of courtesy, hospitality, friendliness, and professionalism Adhere to front desk metrics, including average check-in time and check-ins per hour Perform other tasks as assigned by the supervisor, manager, or director Facilitate guest check-in and check-out in satellite areas away from the main front desk, such as self-check-in, VIP Welcome, and Concierge Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and our Mission, Vision, and Values JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 2: Must perform all duties and responsibilities of a Level 1 Front Desk Agent Assist with pre-keying groups and room tours Pre-key and check-in motorcoach buses and junket tours Sponsor and train new Team Members Stock and inventory kiosk supplies Troubleshoot, diagnose, and repair kiosk errors Assist guests with check-in at satellite locations, including ECIO kiosks, Express Services, and VIP Assist guests while completing multiple tasks concurrently, including but not limited to answering phone calls, completing reports, checking guests in and out, and managing room inventory Assist our very best guests by providing incredible guest service in our VIP welcome area Keep the VIP welcome area stocked and clean JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 3: Must perform all duties and responsibilities of a Level 1 & 2 Front Desk Agent Assist with special projects as requested Participate in scheduled meetings as requested Provide feedback to management as needed Expedite various reports based on given time parameters and accuracy Constantly monitor staff performance in all phases of service and job functions Expedite lines and encourage the use of the ECIO kiosks Provide follow-up phone calls to guest inquiries Provide timely assistance to the front desk agents regarding guest disputes and issues Assign stations to manage wait time effectively Proactive with incidents and problems, ensuring resolution with Team Members and guests Review guest complaints Resolve and recover guest complaints to their satisfaction JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 4: Must perform all duties and responsibilities of Levels 1, 2 & 3 Must be able to work the sunrise shift as their primary shift Must be able to complete the Night Audit Checklist and all the technical components associated Must be able to complete the nightly Flash Report Must have knowledge of Office Products: Outlook, Word, and Excel Must be able to work independently with little to no supervision Must be able to walk a guest to an off-site property if needed due to an overbook status MINIMUM QUALIFICATIONS: A high school diploma or GED is required Must demonstrate the following essential knowledge and skills: Excellent interpersonal and communication skills Demonstrated ability to work with Team Members and guests Knowledge of all areas of providing excellent guest service Excellent oral and written communication skills Strong interpersonal skills Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Self-starter must work without close supervision Ability to handle multiple priorities in a fast-paced environment Neat, well-groomed appearance with excellent personal hygiene *Knowledge of LMS *Knowledge of CMS *Knowledge of HotSOS *Knowledge of Harrah's Cherokee Casino employment policies *Not required at time of hire; may be learned in the probationary period agreed upon at time of hire PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist, and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to work in a small, shared office space Must be able to make rational decisions when handling Team Members and guests Must be able to operate in mentally and physically stressful situations Must be able to lift 25 pounds and carry 5 pounds Must be physically mobile with reasonable accommodations Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke Must be able to work a flexible schedule, including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 6.13.25

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks. Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success. At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. We are looking for a Front Desk Clerk to join our team! In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Schedule details: This position is typically from 2pm - 10 pm. Holidays and weekends Why do Team Members Like Working for us: Positive team environment. Recognition Programs and Rewards Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates Employee Assistance Program. 401(k) program with company match. Paid time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities And much more! What will I be doing: Greets guests and owners on arrival. Check in/out guests. Generates folio and collects payments. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. Answering phones and directing calls. Other duties as assigned. What are we looking for: Previous customer service experience. Cash handling experience, preferred. A professional demeanor. Basic computer skills. Proficient English language, both verbally and in writing. Ability to multi-task responsibilities and prioritize. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. *Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What are we looking for: Previous customer service experience. Cash handling experience, preferred. A professional demeanor. Basic computer skills. Proficient English language, both verbally and in writing. Ability to multi-task responsibilities and prioritize. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. What will I be doing: Greets guests and owners on arrival. Check in/out guests. Generates folio and collects payments. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. Answering phones and directing calls. Other duties as assigned.

Full-time Description This is a Pooled position. HCCH is not actively hiring a Front Desk Receptionist for this location but is accepting applications for future needs. Job Duties for the Dental Receptionist: In charge of scheduling patient appointments either in person or over the telephone. Maintaining Appointment Book, follow up on no shows/cancellations of appointments and checking voicemail on a daily basis. Ensures patients fill out all their paperwork, and then enters necessary information into the practice's management software. They also gather signatures and permissions to store this information, and to approve procedures. In charge of confirming upcoming appointments in advance. Scheduling appointments to the satisfaction of both patients and service provider is an important task. To keep appointments on schedule it is the responsibility of the front office to notify the service provider of patient arrival. Scan any documents related to the patient into the system. Verify the eligibility of a patient's insurance and the frequency which they can visit. Should the dentist require assistance at any time, the dental receptionist does so quickly and efficiently. They are also required to assist other co-workers. In charge of general office management, including making sure mail is sent, answering phones, posting informational memos, compiling the “end of day” informational packet with information such as a list of the day's deposits, and other general tasks. In charge of keeping the office waiting area neat and tidy. Many people are very uncomfortable in dental offices. It is your duty as an employee of HCCH to be exceedingly pleasant, helpful, and upbeat, to help clients relax and ease tension. Essential Job Responsibilities: Schedules appointments for patients either by phone when they call in or in person after an office visit. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into the master schedule. Answer phones- schedule appointments, take messages for providers, take all Spanish calls. Sliding Fee calculation support and must adhere to the SFS policy guidelines. Scanning Lead Consult with office manager on any scheduling issues. Schedule NP appointments and others as needed. Confirmation calls. Maintain confirmed schedule. Setting up patient's insurance information in the practice management system, verify insurance eligibility and frequency limitations, batching insurance claims, and submitting prior authorizations to insurances. Lab Case schedule. Office supply order to office manager. Patient identity photo. Patient paperwork is updated as required. Document all conversations pertaining to treatment and complaints. Scheduling interpreter for Spanish patients. Other- assigned tasks per office manger's request. Requirements Education: High school diploma. Experience: Minimum one year of experience in an appointment scheduling position, preferably in a dental practice setting, insurance, and NC Tracks. Other requirements: none. Performance Requirements: Knowledge: Knowledge of dental practice protocols related to scheduling appointments. Knowledge of manual/computerized scheduling systems. Knowledge of customer service principles and techniques. Skills: Skill in communicating effectively with Dentist and Dental Assistants about scheduling preferences. Skill in maintaining master appointment schedule via manual or computerized means. Skill in producing reports about appointment patterns as needed. Abilities: Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly. Salary Description $15-$17

Benefits: Employee discounts Opportunity for advancement Training & development ***HAND & STONE GREER *** PART TIME*** YES WE ARE HIRING Are you looking for a part-time job? Hand and Stone is seeking a Spa Associate for its location in Greer SC to work three evenings a week, plus every other weekend. Right now the schedule would be Tuesday evenings (3pm-8pm), Wednesday evenings (3pm - 7pm), Friday evenings (3pm-7pm) and rotating weekends on Saturday and Sunday from 12pm-6pm. You can also add hours to your schedule if able to fill in for other shifts, and there is always the possibility of growing hours in the future if wanted. Our Spa Associates are front desk managers of the spa, they need to be professional and friendly, their responsibilities include making reservations and balancing the appointment book; they greet customers and inform them of spa services, and help to keep the spa neat and clean throughout their shift. Spa Associates need to be comfortable working on a computer, they must be customer service oriented, and feel comfortable selling memberships, gift cards, skin products, and other miscellaneous items. We have an immediate opening for a position available, this is effective January 8th, 2026. We pride ourselves on a bright and positive working environment, and are located in Riverside Crossing Shopping Center in a beautiful part of Greer SC. The primary Qualifications and Requirements of this role include, but are not limited to: Provide excellent customer service to members/guests Welcome and greet members/guests upon arrival Answer phones, book appointments, sell memberships, gift cards and upgrades Promote health/wellness benefits of massage therapy and esthetics Maintain a professional and clean work environment & appearance Positive, energetic attitude Team player Perform various other duties as assigned What's in it for you? Hourly wage plus commissions and bonuses Accident Insurance and Short-Term Disability through AFLAC Professional and safe work environment Employee discounts Employee rewards program for free services, product, or PTO Bonuses and Incentive programs Job Requirements: Good computer and phone skills, strong customer service capabilities. Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Job DescriptionBenefits: Employee discounts Opportunity for advancement Training & development ***HAND & STONE GREER *** PART TIME*** YES WE ARE HIRING Are you looking for a part-time job? Hand and Stone is seeking a Spa Associate for its location in Greer SC to work three evenings a week, plus every other weekend. Right now the schedule would be Tuesday evenings (3pm-8pm), Wednesday evenings (3pm - 7pm), Friday evenings (3pm-7pm) and rotating weekends on Saturday and Sunday from 12pm-6pm. You can also add hours to your schedule if able to fill in for other shifts, and there is always the possibility of growing hours in the future if wanted. Our Spa Associates are front desk managers of the spa, they need to be professional and friendly, their responsibilities include making reservations and balancing the appointment book; they greet customers and inform them of spa services, and help to keep the spa neat and clean throughout their shift. Spa Associates need to be comfortable working on a computer, they must be customer service oriented, and feel comfortable selling memberships, gift cards, skin products, and other miscellaneous items. We have an immediate opening for a position available, this is effective January 8th, 2026. We pride ourselves on a bright and positive working environment, and are located in Riverside Crossing Shopping Center in a beautiful part of Greer SC. The primary Qualifications and Requirements of this role include, but are not limited to: Provide excellent customer service to members/guests Welcome and greet members/guests upon arrival Answer phones, book appointments, sell memberships, gift cards and upgrades Promote health/wellness benefits of massage therapy and esthetics Maintain a professional and clean work environment & appearance Positive, energetic attitude Team player Perform various other duties as assigned Whats in it for you? Hourly wage plus commissions and bonuses Accident Insurance and Short-Term Disability through AFLAC Professional and safe work environment Employee discounts Employee rewards program for free services, product, or PTO Bonuses and Incentive programs Job Requirements: Good computer and phone skills, strong customer service capabilities. Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

Bilingual Front Desk /FOA About Smile Starters Smile Starters is a general dental practice serving children and young adults ages 1-20. We are dedicated to educating our patients on best practices for lifelong oral health. Working with the youngest members of our community allows us to achieve long-term results, which is highly rewarding for our team of Hygienists and Dentists. Many of our former patients now bring their own children to us - a testament to the care and relationships we build. This position provides an opportunity to assist in communication with non-English speaking patients and their families while performing front desk and clerical duties in a busy, supportive office environment. Job Duties / Responsibilities Greet and communicate with patients and families in a friendly, professional manner Check in patients and update necessary paperwork/forms and electronic records Answer incoming phone calls and respond to patient inquiries Schedule new and follow-up patient appointments Confirm appointments via phone, text, or email Follow up with patients who missed appointments Check out patients, including collecting patient portions of visits and scheduling future appointments Reconcile procedures performed with those billed Process insurance claims and verify eligibility Interpret for clinical staff and patients as needed Perform other duties as assigned to support the team Must be bilingual in English and Spanish Ideal Candidate Associate's degree or higher Desire and aptitude to learn and grow in a dental/medical office Minimum of 1 year experience in a medical or dental office Familiarity with NCTracks a plus Strong computer skills Friendly, professional demeanor and excellent communication skills Bilingual in Spanish and English (required) Requirements “Can-do” attitude and willingness to help the team Experience in a dental or medical office environment Fluent in Spanish and English Benefits Competitive salary with performance incentives Paid time off Health, dental, vision insurance, short term disability, and supplemental life insurance Company paid Basic Life Insurance and Long-Term Disability Retirement plan options Friendly, supportive, and collaborative team environment Opportunity for career growth within a well-established pediatric-focused practice Qualifications Requirements “Can-do” attitude and willingness to help the team Experience in a dental or medical office environment Fluent in Spanish and English

Blue Ridge Health is seeking a Medical Assistant/Front Desk Representative to join our team in Sylva, NC (We will train you!) $18.72 hourly - Entry Level Pay - Opportunities for Salary and Career Advancement Available $1000 Sign-On Bonus after 90 Days of Employment! What We Offer You: A competitive benefits plan, including Medical, Dental and Vision Company sponsored life insurance and short and long-term disability coverage 403(b) retirement account with company matching Supplemental accident insurance available 9 paid holidays per year PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!) Company Sponsored Medical Assistant Certification Classes - We Help You Get Your Certification! Flexible Schedules Available What You'll Do: As a Medical Assistant you will be an integral member of the BRH medical team assisting with the direct care of patients and clinic activities. We are looking for a team player that can help build a positive environment with a desire to work in an interdisciplinary healthcare team and with a culturally diverse patient population. Responsibilities include: Working in a fast-paced medical office setting Assisting providers with delivering quality patient care Obtaining and recording vital signs (blood pressure, pulse, temperature, etc.) Performing basic medical procedures such as blood draws and EKGs Collecting and preparing laboratory specimens Recording patient information in electronic health records (EHR) systems Answering phones, responding to inquiries, and relaying information to providers Adhering to HIPAA regulations and patient confidentiality Assisting with scheduling appointments Assisting patients with check-in and check-out during appointments while making sure all patient data is up to date and remains confidential What We're Looking For: Maintains a professional appearance and exhibits professionalism in all interactions Knowledge of medical terminology and common medical documentation preferred High School Diploma or Equivalent (required) Medical Assistant Certification or Registered Medical Assistant preferred- Must obtain certification within 18 months of hire date if not currently certified (We can help you get it - ask us how!) Licensed Practical Nurses - NC licensure preferred (we will pay for your license renewal!) Ability to communicate effectively with staff, patients, providers, peers, supervisor or other collaborative community agencies Medical phone triage experience preferred Ability to float between nearby clinical sites as needed Bi-Lingual a plus About Blue Ridge Health: At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Marshall and I grew up in Gainesville, FL, only a mile from each other but we didn't meet until college. We were married in 1991 and graduated from University of Central Florida in 1992. We both received degrees in teaching and started our careers as public school teachers in Orlando, FL. After teaching for several years, we decided to purchase a franchise and become business owners. The franchise we purchased was called Wood You Furniture, part of a chain of unfinished furniture stores. We choose to open the store in Asheville in the spring of ‘96. In the years that we owned the store in Asheville, we also opened a store in Johnson City, Tennessee and Greenville, SC as well. We hired excellent managers to run the stores which enabled our family to do the thing we enjoy most: travel. We soon found ourselves traveling all over the country and the world meeting new people and seeing the sights. Fortunately, we were able to bring our four kids with us on most of our trips. All of this traveling gave Marshall and me an idea. With the tourist industry increasing in Asheville and Marshall's strict business philosophy of making his customers happy in the furniture business, we decided to build a vacation rental home with the goal to give our guests the best and cleanest cottage stay that have ever experienced. In 2003, we built our first two bedroom cottages, the Bent Creek and the Blue Ridge. We soon found that the vacation rental business was different from the furniture business in one important aspect: it was FUN! We loved making people happy, a task that came easy to us. Our plan was simple: find out what our guests wanted and give it to them, plus a little extra. Within two years we purchased the house in front of the Blue Ridge and Bent Creek and completely gutted it. We then remodeled it to create two cottages under one roof, condo style (we don't like the sound of the word “duplex”). I remember how nervous we were about adding these two new cottages to our website. We didn't know if anyone would want to rent a “duplex” no matter what lengths we went through to make them private. As it turned out, there was even more demand for the Laurel and Rosewood, than there was for the Bent Creek and Blue Ridge. Two years later, fourteen acres became available in a location that Marshall had been dreaming of since the opening of the first two cottages. After purchasing the land, we built six, one bedroom, condo style cottages. Using the comments from our past guests combined with our experience so far in the vacation rental business, we designed these cottages to be exemplary. At each step in the design and construction phase our mantra was simple: “If it doesn't make our guest say ‘WOW', change it so that it does.” I know this frustrated our architect and our builder, but we knew the end product would be well worth the effort. In the winter of 2013, we closed the last of our furniture stores and that same summer we opened our two newest, two bedroom, standalone cottages, the Ivy and the Magnolia. Again, our goal in building these was to make our guest say “wow” every time they walked around a corner. If you get a chance to stay in one of these cottages, we hope you have as much fun while you are there as we did designing and building them. In 2015 we built the Hickory and Walnut, our first standalone one bedroom cottages. We upgraded these cottages to several ways, the most significant of which is the oversized, extra large, walk-in, double shower and garden tub. The Cedar is our last and possibly final cottage completed in the summer of 2017. Since we used the same floor plan as the Hickory, the Cedar and the Hickory almost identical. At 15 cottages I believe we are finished building. We like being personally involved in all aspects of our cottages. I am afraid that if we get any bigger, we would have to back away from some of the day-to-day operations-something we are unwilling to do. When you call, for example, you will be talking to Marshall or me. If you have a problem, one of the two of us will handle it for you. It's all very personal and that is the way we like it. Marshall and I love the life God has given us. After homeschooling for our children for the past 17 years I am delighted to giving my full attention to our cottages (and to my new grand baby!). I handle all guest communications and oversee the cleaning of the cottages. Marshall and the boys make sure the buildings and grounds look new and fresh and we still travel every chance we get so that we can bring new ideas back to the cottages (and because it's so fun!) We do not take lightly the fact that you chose to spend your vacation with us. I am still amazed and honored that you would do so. Our goal is, and will always be, to give you the best vacation rental cottage stay you have ever experienced. Thank you for reading and may the word of Christ dwell in you and your family richly. Job Description Asheville Cottages is looking to hire an enthusiastic individual to fulfill a position in our Reservations Department. The purpose of this position is to interact with our guests and ensure they have a great experience when staying at our resort. This person is also responsible for responding to guest calls or inquiries about accommodation packages reservations, to provide information and complete reservations for guests coming to the resort. Processes reservations by email, telephone, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Handles daily correspondence The Reservations Agent will be proficient in obtaining all necessary information and providing the guest a room that meets their expectations. Knows accommodation, packages and promotional options available. Explains resort products, service and other information about the resort as requested. Knows the selling status, rates, and benefits of all packages plans. Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. Monitors and processes advance deposits on reservations. Creates and maintains reservation records for a variety for facilities within the department. Prepares letters of confirmation. Communicates information to the front desk. Makes sure that files are kept up to date. Maintains a clean and neat appearance and work area at all times. Courteous, friendly, and helpful to guests, managers, and fellow employees. To be aware of all front office procedures and assist with front desk duties when required. Willing to undertake any reasonable request made by management in any other areas of the house. Job Qualifications Education: High school diploma or equivalent. Experience: Previous guest service and reservations experience preferred. Excellent written and oral communication skills required. Positive interpersonal skills required. Must be fluent in verbal and written English. Excellent computer and typing skills are required. Excel and Word proficiency desired. Previous call-center experience preferred. Excellent listening and comprehension skills required. Additional Information All your information will be kept confidential according to EEO guidelines.

Raines Co. - Your Future is Now! The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Ensures Outstanding customer service at all times Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guests preferences and special requests Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Assists all departments in servicing the guests especially during high volume periods Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Job DescriptionDescription: Company Statement Ayurprana is an innovative young company founded on the belief that Ayurveda and ancient healing wisdom have the power to transform lives. Under the guidance of Vasant Lad, BAM&S, MASc, Ayurprana offers health coaching, interactive webinars, and impactful online educational courses to help people live optimally. Ayurprana is now opening a facility called So-Hum Mountain Healing Resort, that will help facilitate healing at all levels for an individual to release body work, detox panchakarma therapies, and educational class (yoga, breath work, meditation, nutrition, etc…) to help support an individual in his / her healing process. Nestled in the heart of the Blue Ridge Mountains, Sohum Mountain Healing is a space where nature and ancient wisdom come together to create transformational experiences. We offer healing experiences that promise to rejuvenate the mind, body, and spirit. Guest can spend their days immersed in the timeless wisdom of Ayurveda and Yoga to allow themselves a space to reflect, heal, and awaken to a greater sense of Self. Position Statement The Guest Service Agent is a key team member and essential for the successful operation and administration of the Front Office. The Guest Service Agent must focus on providing exceptional customer satisfaction by continually ensuring the center's touch points of the retreat center are properly executed at all times. All retreat center operations must be executed at the highest level of professionalism and courtesy. The Guest Service Agent must drive results through effective completion of the shift checklist and following through on all requests. The Guest Service Agent must ensure that our associates and our clients are treated with the utmost respect at all times since they are the key to our success. Must have a strong hospitality background with a desire to serve. Responsibilities - (not limited to) Make all guests and clients feel taken care of Perform functions using a variety of tech programs Coordinate with clients and other team members for all client treatments and activities Maintain organization Participate in the Resort's required daily and weekly meetings with enthusiasm and commitment to success Stand and move throughout front office and continuously perform job functions Access and accurately input computer information Successfully prioritize, delegate, organize and multi-task Effectively display a high level of patience with clients in highly charged times Ensure that the front desk and lobby area are clean and well maintained Fully complete daily checklist Promptly answer phone and use a clear and concise voice when speaking Interact positively with clients and take action to resolve issues to maintain high client satisfaction Assist in other departments as necessary $18/hr starting rate. This is a part time position. 6am-2pm Monday and Tuesday. 2pm-10pm on Saturday. Requirements: Position Requirements - (not limited to) Exceptional proven Customer Service At least 2 years experience in the Hospitality industry Professional demeanor Ability to identify and resolve customer needs Must be able to create and inspire a positive and harmonious environment for team, clients, and visitors Physical Requirements - (not limited to) Must be able to lift, push, pull, and carry up to 50 lbs. Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces. Must be able to recognize, register, and respond visually to color and depth perception. Must be able to communicate verbally and in writing. Must be able to work indoor, outdoor, in extreme heat and cold. Must be able to work around moderate noise level.