Guest Service Agent
Front desk agent job in Cranberry, PA
Front Desk Agent
Reports To: Assistant Front Office Manager/Front Office Manager/AGM
Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.
Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality, Inc.
Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes, the Core Responsibilities (what the job is; the substance of the job) account for 90% of the overall appraisal score. The other 10% is based on the Professionalism and Style category (how the individual goes about doing the job).
1. Administration
· Register and assign rooms to guests.
· Issue room key and escort instructions to Guest Service Agent or directly to guest.
· Sort, and track incoming mail and messages.
· Transmit and receive messages using all communication avenues.
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
· Keep record of room availability and rate.
· Compute bill, collect payment, and make change for guests.
· Make, confirm, and cancel reservations via all communication avenues.
· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
· Make reservation, transportation, or entertainment reservations for guest.
· Deposit guest valuables in hotel safe deposit box.
· Ability to accurately use various office software.
· Have a full working knowledge and expertise of each shift including night audit.
2. Support
· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to accurately report information.
· Ability to assist with various office tasks as needed.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
Professionalism and Style Expectations
These are expected of every associate within StepStone Hospitality, Inc.
3. Personal Effectiveness
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
4. Communication
· Understands and communicates the StepStone Mission and core values
· Expresses ideas and conveys information clearly, effectively, and professionally.
· Actively listens to others.
· Conveys company information, decision, or problems to appropriate parties on a timely basis.
· Works to resolve disagreements and is respectful of peers and co-workers.
Physical Requirements
5. These are required of every associate.
· Minimum lifting of 20 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 20 pounds.
· Other duties may be assigned.
Front Desk Agent at The Renaissance Pittsburgh Hotel
Front desk agent job in Pittsburgh, PA
Why us?
When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it's done.
Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
The Perks: Fully Loaded
Medical, Dental, & Vision Insurance
401(k) with 100% Employer Match
Paid Vacation and Sick Time
Complimentary Employee Meals
Hotel Discounts (Both Marriott and Sage Portfolios)
Eligible for Referral Bonuses
Incentive Programs
Cell Phone Discounts
Salary USD $16.79 - USD $18.65 /Hr.
Auto-ApplyFront Desk Agent
Front desk agent job in Pittsburgh, PA
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyFront Desk Agent
Front desk agent job in Pittsburgh, PA
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
What Is In It For You:
Competitive salary and flexible benefit plans
Opportunity for commissions
Employee rates at Luxe Accor properties in North and Central America
Learning programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiatives
Job Description
You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.
What You Will Be Doing:
Greet guests upon arrival with a warm and sincere welcome
Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
Issue keys while ensuring utmost safety and confidentiality
Maintain and protect guest privacy and discretion
Settle guest accounts while ensuring all services standards are followed
Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
Drive revenue through room upsells and cross-promotion of other hotel outlets
Builds strong rapport with support departments
Create reservations for guests who are at the desk or who call in after hours
Consistently offers professional, engaging and friendly service
Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
Other duties as assigned
Qualifications
Your Experience and Skills Include:
Ability to work all shifts including overnights, weekends, and holidays
Previous experience in Front Office operations in a luxury setting an asset
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
Proficiency in English required, bilingual is an asset
Excellent written/verbal communication, coaching and interpersonal skills
Strong guest service orientation, utilizing empathy and creative thinking
Ability to work well under pressure
Thrives in a fast-paced environment
Desire to work as part of a large, diverse team
We are a dog-friendly property, comfortability to work around animals and animal dander is necessary
Additional Information
Physical Aspects of Position (include but are not limited to):
Constant walking and standing during shift
May occasionally exert up to 25 pounds lift, carry, push, or pull objects
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Front Desk Agent
Front desk agent job in Pittsburgh, PA
The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires three evening shifts and two overnight shifts.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
The ideal candidate for this position:
Prior hospitality experience preferred, but not required.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listen, and communicate effectively.
Hearing and visual ability to observe and detect signs of emergency situations
Professional, positive attitude and actions when communicating with guests and team members.
EOE/
M
/
F
/D/V
Front Desk Agent
Front desk agent job in Pittsburgh, PA
The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires three evening shifts and two overnight shifts.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
The ideal candidate for this position:
Prior hospitality experience preferred, but not required.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listen, and communicate effectively.
Hearing and visual ability to observe and detect signs of emergency situations
Professional, positive attitude and actions when communicating with guests and team members.
EOE/
M
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F
/D/V
Auto-ApplyFront Desk Agent - Marriott
Front desk agent job in Slippery Rock, PA
Job Description
Now Hiring: Hotel Front Desk Agent
CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites Slippery Rock PA. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our team members as our best asset, and providing value to our business partners and owners.
Our Front Desk Agent will demonstrate the ability to work independently while providing excellent guest service, excellent bonvoy surveys in the Intent to Recommend, Elite Appreciation and Staff Services categories. The position will also be responsible to follow basic accounting procedures to assure the hotel's procedures are complete and accurate. Guest security and safety is most important to CUSA, LLC and the Front Desk Agent is crucial to assure every guest has a pleasant, safe and secure stay. This position is also required to answer guest questions and making recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures and Marriott brand sstandards.
Background check will be completed on all applicants
Hotel Front Desk
Front desk agent job in Beaver Falls, PA
Job DescriptionHotel front desk reception. Tasks will include guest interaction during check-in and check-out as well as general assistance and inquires so good communication skills are key. The ability to multitask and attention to detail are highly beneficial in this role. Weekend and holiday availability is preferred. Reliable transportation is a must. This position has a base rate and available commission opportunities. Application in person at Super 8 Hotel, 7099 Big Beaver Boulevard, Beaver Falls PA is preferred.
Front Desk Agent
Front desk agent job in Coraopolis, PA
Job DescriptionDescription:
About Us
At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.
Join our team of Experience Curators!
Concert Hospitality has an amazing opportunity as a Front Desk Agent
About Courtyard Hotel Pittsburgh
Our hotel in Coraopolis, PA, is just moments from popular destinations including Robert Morris University, Moon Township, UMPC Events Center, and Robinson Town Centre. Our inviting hotel near attractions in downtown Pittsburgh has everything you need for a successful stay. Recharge in our hotel rooms with free Wi-Fi, ergonomic workspaces, and signature plush Marriott bedding. Satisfy your appetite at the Bistro, our on-site restaurant, and bar serving healthy breakfast and dinner options, Starbucks coffee, and evening cocktails. You can also try restaurants like Hyeholde Restaurant and Ditka's during your stay. Maintain your fitness at our 24-hour fitness center or enjoy outdoor activities at Moon Park. Our event venue is also a great choice for your next business meeting. Ask about group rates when you book 10 or more rooms for your attendees. Whatever brings you to Coraopolis, enjoy your stay at Courtyard Pittsburgh Airport
You should join our team if you believe...
· That people come first and that our curators are the driving force behind our success.
· In joining an organization that cares about and supports your career growth and development.
- In providing leadership and guidance to the front desk team is
You're a great fit for this role if you...
· Have a passion for delivering an elevated guest service experience.
· Always look for that “something extra” that will surprise and delight our guests.
· Enjoy greeting guests in a friendly matter
· Enjoy completing the registration process for guests as well as handle the check out process
We're excited to have you join us because...
· You have experience in the hospitality industry
- Two years combined prior front desk or related field experience
You have ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.
What else do YOU need to know…
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.
Requirements:
Front Desk Agent
Front desk agent job in Monaca, PA
The Home2 Suites Pittsburgh Area Beaver Valley in Monaca is looking for a part-time Front Desk Agent to join their team. Hilton is ranked #1 on Fortune's Best Companies to Work For in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level. Enjoy Hilton team member travel benefits, and paid training.
As a Front Desk Agent you will welcome guests and provide outstanding guest service by answering telephones, making reservations, processing check-in and checkout of guests and answering general questions about the hotel and surrounding area.
Required Skills:
Should be highly organized, have strong oral and written communication skills
Ability to work autonomously and sell effectively
Outstanding people skills
Trustworthy and results-driven
Must be able to work in a fast-paced environment and available for all shifts.
May include nights, weekends and/or holidays
Equal Opportunity Employer
View all jobs at this company
Hotel Front Desk Attendant
Front desk agent job in Monaca, PA
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$13 hourly
Responsibilities:
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Mitigate customer complaints as needed
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1+ year of hotel industry experience or related job preferred
High school diploma, GED, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
About Company
1529 Old Brodhead RD
Monaca, Pa 15061
Front Desk - Union Fitness - Nova Place
Front desk agent job in Pittsburgh, PA
ABOUT US
Union Fitness' mission is to serve our clients with passion and integrity. Without you, we can't do what we love to do - empowering our members to be stronger and healthier. We believe that it is our duty to hold ourselves and our clients to a higher standard. We practice what we preach and uphold the values that make Union Fitness the community that it is.
ABOUT THE POSITION
We are seeking dynamic and experienced individuals to join our team. The ideal candidate will be responsible for assisting with the daily operations of the front desk and gym operations. Duties include greeting and directing members, assisting with managing check-ins and all member accounts in MindBody, and aiding the members and managers.
ESSENTIAL JOB FUNCTIONS
Always provide excellent customer service to members and visitors during the check-in process with a friendly and professional manner.
Give tours and provide accurate information to prospective members.
Be knowledgeable of all membership and class options available and assist customers in making selections that meet their needs.
Answer emails, calls and in-person questions in a timely and professional manner or direct them to the appropriate manager.
Proactively address member and visitor concerns or complaints.
Check members into MindBody system accurately and effectively run point of sale system.
Regular and predictable attendance
Complete all incident reports as necessary
Perform other duties as assigned; this is not an all-inclusive descriptive list.
Ensure safe work practices are being followed at all times.
Proper conduct and professionalism is essential at all times.
Maintain a professional appearance appropriate for a gym environment.
MINIMUM QUALIFICATIONS
Experience in a customer service environment, preferably in the fitness or recreation industry
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information on one-on-one and small group situations to clients, and other employees in the organization.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to add, subtract, multiply and divide in all units of measure.
Working knowledge of Microsoft Office Suite or similar word processing applications and MindBody scheduling software.
Strong organizational skills.
Must be able to concentrate through distractions and communicate effectively.
GENERAL INFORMATION
$15.75/hour
Immediate need
Part-time -15 to 25 hours per week on site
BENEFITS
Free gym membership
Free Parking on-site
Employee Assistance Program
Commuter Benefit Program
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Auto-ApplyGuest Service Agent
Front desk agent job in Cranberry, PA
Job DescriptionDescription:
Front Desk Clerk - Hotel
Join our dynamic hospitality team as a Front Desk Clerk, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel.
Key Responsibilities:
- Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner
- Manage reservations, cancellations, and modifications using the hotel management system
- Provide guests with information about hotel amenities, local attractions, and services
- Handle guest inquiries, requests, and complaints professionally and promptly
- Maintain accurate records of guest transactions and billing
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are prepared and maintained
- Ensure the front desk area is tidy and organized at all times
- Follow hotel policies and procedures to ensure safety and security
Skills and Qualifications:
- High school diploma or equivalent; additional hospitality or customer service training is a plus
- Proven experience in front desk, customer service, or hospitality roles preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with hotel management software and basic computer skills
- Ability to remain calm and professional in high-pressure situations
- Flexibility to work various shifts, including evenings, weekends, and holidays
We foster a welcoming and inclusive environment where team members are valued and encouraged to grow. Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences and advancing your career in hospitality.
Requirements:
Esthetician / Front Desk
Front desk agent job in Pittsburgh, PA
Job DescriptionBenefits:
Free parking
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Join The Body Bar Team, in delivering the highest quality esthetic & customer service to our clientele! The Body Bar Fitness & Spa is a unique upscale massage, day spa, UV tanning & fitness facility in the Town of McCandless, on McKnight Road in the North Hills of Pittsburgh. We are seeking an experienced esthetician, who is responsible & customer service-oriented - with a friendly & mature personality. Candidates must hold a current PA State Esthetics license, be computer literate, have strong verbal skills, phone manners & the ability to multi-task.
Esthetic Requirements:
Facial & Body waxing - including female Brazilian
Facials, Peels & Microdermabrasion
Body Treatments - including scrubs & mud wraps
Airbrush Tanning
Lash lifts & tinting
Brow laminations & tinting
Product sales
Hydrafacial, Neveskin, Cryoskin & Microchanneling experience is a plus
The ability to work both independently & as part of a team
Represent the company in a positive & professional manner
Generous commissions in addition to a base hourly wage on esthetic services, products & membership sales.
Must be available for a minimum of 3 Saturday shifts each month.
Front Desk Responsibilities include but are not limited to:
Assisting customers checking in & out of the facility
In person & telephone customer service
Scheduling service appointments
Maintain client database
Processing cash & credit card transactions
Educating customers on services, packages, memberships & products
Troubleshooting & problem solving
Assist in opening and/or closing the facility as needed
Assist in maintaining facility appearance, equipment cleanliness & maintenance
Daily laundry - towels & linens
Administrative & clerical work
The ability to work both independently & as part of a team
Represent the company in a positive & professional manner
Applicants need to be available between 20-30 hours per week. Hours needed are afternoon/evenings M-Th until 8pm - Fri shifts until 5pm & Saturday until 4pm. We are closed Sundays and all major holidays. Reliable transportation is a must.
Perks include FREE UV tanning, FREE gym w/fitness classes membership, discounted spa services, FREE parking & a pleasant working atmosphere. Full-time employees are eligible for Health, Dental & Vision insurance, and vacation & holiday pay.
Front Desk Attendant
Front desk agent job in Pittsburgh, PA
Careers at Our Amazing Place. At The Children's Institute of Pittsburgh, we've built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we're forever proud of our team members who don't just make a career here - they make a difference. Job Title: Service Ambassador (Front Desk Attendant) Location: 1405 Shady Ave. Pittsburgh, PA 15217 (Sq. Hill) Schedule: Part Time Monday through Thursday 2pm - 7pm, Friday 12pm - 5pm The Service Ambassador serves as the first point of contact for clients at The Children's Institute, demonstrating a comprehensive understanding of clinical practices, workflows, and standards related to client care and business operations. This role involves providing a personalized service, responding to client inquiries, navigating care options, scheduling appointments, collecting payments, and ensuring seamless communication between clients and internal staff. The Service Ambassador is committed to delivering exceptional service that supports The Children's Institute's mission and values. Responsibilities
Provide excellent personalized service.
Be the first point of contact for clients at The Children's Institute regarding care navigation.
Respond to client inquiries to promote CI comprehensive services to meet clients' needs or potential client needs.
Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff.
Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines.
Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools.
Ensure steady operations of the telephone system, includes answering lines as needed, directing calls to appropriate staff, receiving and distribution of messages complete with all pertinent information.
Accurately input client demographic and insurance information into EMR's
Obtain initial prescriptions for all scheduled services per organizational guidelines.
Complete timely data entry for no-shows, cancellations and arrived appointments as assigned.
Help families navigate through systems of care!
Qualifications
High school diploma or GED preferred.
Minimum of three years of healthcare or customer service experience required.
Certification in CPR, First Aid, Child Abuse (training will be provided).
Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance
The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place - we can't wait to meet you!
The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.
Night Auditor/Front Desk
Front desk agent job in Ambridge, PA
Benefits:
401(k)
Employee discounts
Night Auditor/Guest Services Job Title: Night Auditor/Guest Services Department: Front Desk Reports To: General Manager FLSA Status: Non-Exempt
Position Summary:
The Night Auditor provides outstanding guest service by providing the guest with assistance in any area
necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record
all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills,
and perform the duties of a Front Desk Associate during the night audit shift. The Night Auditor is also
responsible for being the Acting Manager On Duty (MOD).
Essential Duties and Responsibilities:
Keeping hotel financial records in order
Verifying that all accounts are balanced and supported by documentation
Checking guests in and out of the hotel
Responding to Guests needs, request, and complaints
Answering the phone and making reservations
Summarizing each nights operations and listing any follow up tasks for management
Performing duties on a daily checklist
Knows al emergency procedures for hotel and guest safety
Acting as the Manager on Duty (MOD) during hours when no MOD is available
Complete knowledge of hotel operating policies and procedures
Wash, Dry, and Fold Laundry
Set up, Cook, and Clean for daily guest breakfast
Competencies:
To perform the job successfully, an individual should demonstrate the following.
Communications - Exhibits good listening and comprehension. Expresses ideas and
thoughts in written form. Expresses ideas and thoughts verbally. Keeps others
adequately informed. Selects and uses appropriate communication methods.
Adaptability Adapts to change in the work environment. Manages competing
demands, Accepts criticism and feedback. Changes approach or method to best fit the
situation.
Cooperation Establishes and Maintains effective relationships. Exhibits tact and
consideration. Displays a positive outlook and pleasant manner. Helps and supports co-
workers. Works cooperatively in group situations. Works actively to resolve conflict.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional
customer situations. Meets commitments. Responds promptly to customer needs.
Solicits customer feedback to improve service.
Dependability - Commits to doing the best job possible. Follows instruction. Keeps
commitments. Meets attendance and punctuality guidelines. Responds to requests for
service and assistance. Takes responsibility for own actions.
Planning & Organization - Integrates changes smoothly. Plans for additional resources.
Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently.
Works in an organized manner.
Quality - Fosters quality focus in others. Improves processes. Measures key outcomes.
Sets clear quality requirements. Solicits and applies customer feedback.
Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps
technical skills up to date. Troubleshoots technological problems. Uses technology to
increase productivity.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirement below is representative of the knowledge, skill, and/or ability
required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and experience.
Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals. Write routine reports and correspondence. Speak effectively before groups
of customers or employees.
Mathematical Ability:
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions
and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram
form. Deal with problems involving several concrete variables in standardized situations.
Software Skills:
Working knowledge of MS Office: Knowledge of hotel management software (PMS)
Certificates and Licenses: N/A
Supervisory Responsibilities: None
Work Environment:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
This job operates in a hotel environment. Shifts may include weekends and holidays.
The role routinely uses standard cleaning equipment that is found in hotel laundry
rooms.
The role routinely uses standard kitchen and bar equipment.
Will work around chemicals and must be able to read labels as well as measure proper
amount of chemicals to be used in washing procedures.
Physical Demands: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Requires ordinary conversation, hearing, and visual acuity.
Bend, squat, kneel, twist and reach repetitively.
Stand, walk for prolonged periods (8 hours per day), and move about the office and
customer facilities as necessary.
Performing this job regularly requires use of hands to finger, handle, or feel objects,
tools or controls.
Employee must occasionally lift and/or move up to 50 pounds.
Employee must be able to climb several flights of stairs property is not equipped with an elevator.
The above job description is not intended to be an all-inclusive list of duties and standards of the
position. Incumbents will follow any other instructions and perform any other related duties,
as assigned by their manager.
Front Desk Associate
Front desk agent job in Pittsburgh, PA
Town Place Fitness, has established a culture were a career in fitness, health and wellness is available to you. We believe our team and their individual talents and abilities help create a friendly place to support our members, guests and colleagues. Our team is prepared to lead & encourage, while making everyone feeling welcome, respected, and important. Town Place Fitness is more than a just a gym. It's the place where your career can be achieved. We are actively recruiting positive and friendly people to join our team of dedicated, enthusiastic associates.
Job Description
We're looking for passionate customer focused part-time Member Service staff to be part of our team. If you love people, have a zeal for customer service and multi-tasking and want to work in a place where you can make a real difference and be part of and contribute to an awesome team, we want to hear from you!
You'll be stationed at our front desk and play an integral role in creating a great customer experience. You'll lift up our members and guests by providing a smiling friendly face when they walk in the door, a helpful hand when they need assistance and a warm voice to those who call on the phone. In addition, you'll be a source of information about our services and handle a myriad of administrative responsibilities that are essential in the running of an efficient business.
We're looking to fill the shifts listed below. When applying, please make sure to tell us your availability.
MON-FRI: 4:30am-9:00am, 9am-1:30pm, 1:30pm-6:00pm, 6:00pm-11:00pm
SAT & SUN: 6:30am-12:00pm, 12:00pm-4:00pm, 4:00pm-8:00pm
Why work for Town Place Fitness? We're not a chain and not just any fitness brand!
We're locally owned and operated which enables us to be flexible and innovative.
We're renovating the entire club from top to bottom and are expected to finish in December. The club will be brand new and have a cool vibe, the latest state-of-the-art equipment and beautiful studios featuring the best in mind/body, indoor cycling, group fitness and HIIT classes.
We're driven by a constant commitment to creating the ultimate member experience.
Our team is comprised of energetic individuals who thrive on reaching for the sky while having fun along the way.
Qualifications
We're seeking candidates who are eager to be part of an exciting business that positively impacts people's lives and are looking for:
Passion - You're passionate about life, fitness, health and making a difference in the lives of others.
Customer Service - You're committed to providing a top-notch customer experience and handling customer issues with patience, tact and professionalism.
Self-Starter - You rarely have to be asked to do something, have a strong work ethic, and are always thinking about the next thing to conquer and how to continuously make improvements.
Team Player - You're positive, flexible and respectful, love to support your co-workers and thrive on working with others to achieve goals.
Traits - You embrace multi-tasking and are organized and resourceful.
Skills - You have excellent communications know-how and are computer-savvy with proficiency in using various software systems including Word and Excel.
Schedule - You're willing to work evenings, weekends and holidays.
Education - You have a high school degree.
Additional Information
Compensation & Benefits:
Competitive compensation;
Free fitness club membership;
Paid time off including sick and personal time;
A fun work environment.
Town Place Fitness is an Equal Opportunity Employer committed to a diverse workforce.
Front Desk Receptionist
Front desk agent job in Monroeville, PA
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Kelly Services is currently recruiting for a Front Desk Receptionist for our client, a Global Healthcare Solutions leader in Monroeville, PA. This is a temp-to-hire opportunity and pays $15.00 per hour.
Essential Duties and Responsibilities:
L
ooking for a person who can present a professional appearance, a calm and accommodating demeanor and be comfortable in a front desk position with lots of activity. Under close supervision of the designated manager or supervisor this person will operate multiple-call switchboard console and route calls to the appropriate person or location as well as perform general reception duties and related clerical tasks.
Greets vendors customers job applicants and other visitors; admits authorized visitors and escorts to the proper office with the proper identification
Establishes and maintains pertinent message and visitor logs
Accepts packages and other front door deliveries and routes to the appropriate recipient or location
Ensures that the front lobby remains neat and organized
Develops and maintains cooperative, positive and professional working relationships with others
May assist with a variety of scheduled and unscheduled projects occurring in the facility
Complies with all appropriate policies procedures safety rules and regulations.
Capable learning security and evacuation procedures quickly
Required Experience and Skills:
Two-year Associate's Degree in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, or equivalent combination of experience and education
1-2 years directly related experience.
Ability to communicate effectively both orally and in writing
Strong interpersonal skills
Strong organizational skills; attention to detail
Ability to resolve issues quickly and efficiently
Ability to represent a positive and professional image
Knowledge in Microsoft Word, Excel and Outlook
Term of Assignment:
Temp-to-hire opportunity
8:00am-5:00pm Monday through Friday
Additional Information
Why Kelly?
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Group-rate insurance options available immediately upon hire*
Weekly pay and service bonus plans
Hotel Front Desk Receptionist
Front desk agent job in Pittsburgh, PA
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$11 - $13 hourly
Responsibilities:
Bookkeeping: keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has experience answering telephone calls and troubleshooting stressful situations
Must have graduated high school, received a GED or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
About Company
1150 Banksville Rd
Pittsburgh, PA, 15216
Front of House Associate RPM
Front desk agent job in Ross, PA
Job Details Ross Park Mall - Ross Township, PA Not Specified None AnyDescription
We are looking for a candidate that is positive, self-motivated, detailed oriented, can work on a great team and loves people. This is a unique opportunity to join us at Award
Winning Wigle Whiskey and Threadbare Cider. We are looking for positive, self-motivated,
and detail-oriented candidates to join our talented team as Front of House Associates for Wigle
Cocktail Bar & Bottle Shop at the Ross Park Mall!
We believe that differences at the intersections of our identities will lead to a stronger, more
innovative team. We strongly encourage individuals with diverse backgrounds to apply.
If you are passionate about the spirits industry and love hospitality, this is your opportunity!
We are looking for individuals who have a passion for Wigle products, creating craft cocktails,
and providing an unforgettable guest experience to join our Front-of-House team at Wigle
Whiskey in Ross Park Mall.
Primary responsibilities of this position include but are not limited to the following:
Lead customer interactions in both our bottle shop and cocktail bar.
Build a highly satisfied and loyal customer base through engagement, finding customer
needs, & making product recommendations.
Maintain knowledge of our dynamic line of spirits, ciders, and meads.
Bartend using Wigle & Threadbare products while maintaining safe serving protocols.
Prepare basic cold foods such as dips and sandwiches.
Support product replenishment to keep the shelves & displays full.
Maintain a clean workplace environment through regular cleaning procedures.
Qualifications
Qualifications
RAMP certification is required on the first day of employment
Previous food and beverage experience (preferred)
ServSafe certification is a plus
Bartending Experience is a plus but not required
Must possess strong customer service skills
Previous experience in a customer-facing or food service role is a must.
Available to work on-call, shifts, after hours, weekends, and holidays
Supervisory Duties
None