Reservations Agent
Front desk agent job in Oklahoma City, OK
Role: Reservations Agent/ Call Center Agent / Customer Service Representative (Reservation / Travel)
Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)
Working Mode: 5 days a week with 2 days off shifts will include weekends
About company:
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT's global footprint consists of 30 delivery centers
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Qualifications
Min. 1 year of experience as an Call Center Representative or Customer Service required.
Or 6 months of Hotel front desk, Receptionist or travel industry experience required.
High school diploma or equivalent; Additional education preferred but not necessary
Must be at least 18 years of age
Must be able to pass background check
Key Responsibilities
Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
Maintain up-to-date knowledge of travel products, services, policies, and promotions.
Accurately document customer interactions and follow up as needed.
Collaborate with team members and leadership to meet performance goals and service standards.
Training Pay Structure
Training Period: $16.00/hr
Post-Training: Increase to $17.00/hr
After 90 Days of Employment: Increase to $17.50/hr
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Front Desk Agent - Part Time
Front desk agent job in Wichita, KS
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to the guest.
Sort and track incoming emails and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payments, and make changes for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservations
Ability to accurately use various office software.
Have a full working knowledge and expertise of expectations
Cashiering and cash handling
Effectively communicates with Housekeeping and Maintenance Department
Requirements
Skills to be successful in the role would include
Knowledge of Fosse is a plus
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Cashiering and cash handling knowledge and experience.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Must have good mathematical and computer skills.
Relevant training and experience and additional education preferred.
Weekends and Holidays
Willing to Cross Train in different departments
Can do Morning shift, afternoon and Night Audit shift
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Front Desk Receptions
Front desk agent job in Lawton, OK
The Front Desk Associate serves as the first point of contact for guests, clients, and visitors. This role is responsible for welcoming individuals, managing inquiries, and ensuring smooth front office operations. The ideal candidate is organized, friendly, and able to multitask in a fast-paced environment.
Key Responsibilities:
Greet visitors warmly and provide a positive first impression.
Answer phone calls, emails, and messages; direct inquiries to the appropriate departments.
Check in and check out guests, clients, or patients (depending on industry).
Maintain the front desk area in a clean, organized, and professional condition.
Schedule appointments, manage calendars, and coordinate meetings.
Verify identification, process registrations, and handle paperwork as required.
Assist with administrative tasks such as filing, data entry, photocopying, and scanning.
Handle payments, invoices, or receipts when applicable.
Address customer concerns or requests promptly and professionally.
Monitor visitor access, maintain security protocols, and manage logbooks or badges.
Collaborate with other departments to ensure smooth workflow and communication.
Qualifications:
High school diploma or equivalent required.
Prior front desk, receptionist, or customer service experience preferred.
Strong communication, interpersonal, and customer service skills.
Proficiency in computer applications (Microsoft Office, scheduling software, etc.).
Ability to stay organized and handle multiple tasks at once.
Professional appearance and positive attitude.
Strong problem-solving abilities and attention to detail.
Key Skills:
Customer service
Communication (verbal and written)
Multitasking
Time management
Basic office administration
Conflict resolution
Computer literacy
Work Environment:
Fast-paced, customer-facing role
Requires long periods of sitting or standing
May involve handling confidential information
Often includes shift work, evenings, weekends, or holidays depending on business needs
Preferred qualifications:
Legally authorized to work in the United States
18 years or older
Front Desk Agent
Front desk agent job in Tulsa, OK
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation: $14- $16
Key Responsibilities:
Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
Handle guest requests and complaints promptly and professionally.
Manage cash drawer and process payments (room charges, cash, debit, or credit).
Keep the front desk area and lobby clean and organized.
Coordinate with housekeeping to ensure room readiness for guests.
Provide guests with directions and information about the property and local attractions.
Answer guest calls, messages, and process requests or concerns.
Run daily reports and ensure the accuracy of information.
Assist guests with special requests and ensure their satisfaction.
Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
High school diploma or equivalent.
Strong communication and customer service skills.
Ability to work independently and handle stressful situations.
Proficiency in Windows operating systems and office software.
Ability to work well with others and develop positive working relationships.
Ability to lift to 50 pounds occasionally and 10 pounds frequently.
Auto-ApplyAgent Front Desk
Front desk agent job in Leavenworth, KS
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day's schedule.
Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally you'll have spent at least one year in a front desk or guest service position.
Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Auto-ApplyHotel Front Desk Agent
Front desk agent job in Prairie Village, KS
Job Description
Hotel Front Desk Agent - PM $17/hr
We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$17 hourly + yearly bonuses
Responsibilities:
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Work with the housekeeping staff to ensure rooms are ready for new guests
Field customer complaints when necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Provide superior customer service through every guest encounter
Always be smiling, helpful, and have a positive, can-do attitude
Qualifications:
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Must have graduated high school, received a GED or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
Have superb communication skills and multitasking skills
Working knowledge of Microsoft Office
32-40 hours per week position, and must be able to work any nights and weekends
Typical schedule is 3 pm-11 pm. There may also be some 7 am-3 pm shifts
Opportunity for a 40-hour 4-day work week after 90 days
About Company
The Inn at Meadowbrook is an independent 54-room boutique Hotel and Luxury Inn, nestled on the edge of an eighty-acre park and surrounded by mature trees, winding paths, and tranquil lakes.
Enjoy a work environment where you are given the tools, training, staffing, and support to be your best! Be part of a 5-star rated team (check our online reviews!).
Medical, Dental, and Vision options. 401(k), Short-term, Long-term Disability, and Life Insurance, 2 weeks paid vacation. Yearly pay raises. Monthly and semi-annual bonuses.
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Hotel Front Desk Agent
Front desk agent job in Wichita, KS
The Holiday Inn Express is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in dealing with clients, guest, and co-workers.
Responsibilities
· Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
· Handle check-ins and check-outs in a friendly, efficient and courteous manner.
· Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
· Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
· Ensure delivery of packages, mail and messages as needed to guests.
· Follow all Lexima/Brand credit policies.
· Be aware of all rates, packages, and special promotions.
· Be familiar with all in house groups.
· Be aware of closed out and restricted dates.
· Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
· Fully understand and be able to operate all relevant aspects of the front desk computer system.
· Focus on his/her role in contributing to guest satisfaction surveys.
· Demonstrate appropriate phone skills.
· Use Lexima/brand selling guidelines as part of the inquiry call process.
· Consistently perform above average in the mystery call process.
· Follow up on all wait list reservations.
· Manage suite inventory.
· Complete shift responsibility checklist.
· Keep front office area clean and organized.
· Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
· Participate in all-employee meetings, events and other functions required by management.
· Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
· Develop full understanding of hotel amenities and services.
· Understand emergency procedures and be prepared to help when necessary.
· Operate radios efficiently and professionally in communicating with the hotel staff.
· Ensure correct and accurate cash handling while at the front desk.
· Use proper radio etiquette when communicating with other employees.
· Perform any other duties as requested by management.
Qualifications
· High school diploma or equivalent required.
· A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
· Previous hospitality experience preferred.
· Knowledge of accounting principles.
· Experience handling cash, accounting procedures and general administrative tasks.
· Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
· Must work well in stressful, high pressure situations.
· Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
· Must maintain composure and objectivity under pressure.
· Effective oral and written communication skills.
· Weekends and Holidays are required.
· Must have a valid driver's license.
· Must be fluent in English.
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Front Desk Agent - Second shift
Front desk agent job in Wichita, KS
Full-time Description
· Register and assign rooms to guests.
· Issue room key and escort instructions to Guest Service Agent or directly to guest.
· Sort and track incoming mail and messages.
· Transmit and receive messages using all communication avenues.
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
· Keep record of room availability and rate.
· Compute bill, collect payment, and make change for guests.
· Make, confirm, and cancel reservations via all communication avenues.
· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
· Make reservation, transportation, or entertainment reservations for guest.
· Deposit guest valuables in hotel safe deposit box.
· Ability to accurately use various office software.
Requirements
· Minimum lifting of 20 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 20 pounds.
- Other duties may be assigned.
Front Desk Agent
Front desk agent job in Sharon Springs, KS
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a Front Desk Agent for the Travelodge/Penny's Diner of Sharon Springs, KS.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Responsibilities
Greet guests and manage check-ins and check-outs
Handle reservations, cancellations, and room assignments
Assist guests with questions, directions, and local recommendations
Address and resolve guest concerns professionally
Maintain accurate guest records and room key inventory
Support front desk operations as needed
Requirements:
Experience with an IHG branded hotel highly desired
Be able to manage time effectively, complete required tasks on time
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
High School diploma or equivalent required
Stable work history required
Strong understand of Microsoft Office products (Excel, Word, Outlook)
Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you!
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyFRONT DESK AGENT
Front desk agent job in Manhattan, KS
Job DescriptionDescription:
At HCW Hospitality, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You'll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest.
WHAT YOU'LL DO
As a Front Desk Agent at HCW Hospitality, you'll be at the heart of our guest experience. In this role, you will:
Greet and welcome guests with enthusiasm, ensuring a smooth check-in and check-out process.
Handle guest inquiries, reservations, and room assignments with accuracy and attention to detail.
Provide exceptional service by anticipating guest needs and responding to requests promptly and courteously.
Manage the daily operations of the front desk, including processing payments and balancing accounts.
Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
Collaborate with team members across departments to ensure a seamless guest experience.
Take on additional duties as assigned by management to support the smooth operation of the hotel.
WHAT YOU BRING
We're looking for someone who is passionate about hospitality and thrives in a dynamic, fast-paced environment. To succeed in this role, you'll need:
A warm, welcoming demeanor with excellent communication and interpersonal skills.
Experience in hospitality or customer service is a plus.
Strong problem-solving abilities and a proactive approach to guest service.
The ability to multi-task and remain composed under pressure.
Proficiency in basic computer skills and familiarity with hotel management software is preferred.
A team-player mentality with a commitment to providing exceptional guest experiences.
JOIN HCW HOSPITALITY
At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that's committed to making every moment count.
Build your future with us at HCW Hospitality, where excellence isn't just expected-it's celebrated.
We're an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Requirements:
Box Office Agent - THE POLAR EXPRESS Train Ride, OKC
Front desk agent job in Oklahoma City, OK
Job Details Oklahoma City, OK Seasonal $16.50 - $16.50 Hourly AnyBox Office Agent - THE POLAR EXPRESS Train Ride, OKC
Job Title: Box Office Agent - THE POLAR EXPRESS Train Ride
Division/Department: Rail Events Production/Front of House
Reports To: Front of House & Business Manager
Type of position: Non-Exempt/Hourly
Employee Classification: Seasonal
Location: Oklahoma City, OK
Compensation: 16.50/hour
Job Summary: The Box Office Agent position works with the Front of House & Business Managers, and the Box Office Supervisor, acting as the customer service representative, assisting with the execution of the ticketing duties associated with the event. The agent is responsible for setting the first impression of the event, so efficiency and friendliness are required.
Essential Duties and Responsibilities:
Welcoming customers as they approach the ticketing area and assisting with any service needs
Confirm reservations
Acting as the point of reference for guests who need assistance or information
Ability to learn and work with the Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time
Make any necessary updates to customers' information, entering it into the system, and ensure that proper information has been entered before delivering tickets
Acquire knowledge of on-board experience, performance highlights, and venue facilities and act as the point of reference for guests who need assistance or event information
Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passengers
Assist in the general care of the ticketing area, including keeping a clean and orderly space
Assist in preparing first-class amenities (if applicable to location)
Other duties as assigned
Work Environment
Able to work in cold, snowy, or otherwise inclement winter weather
Ability to work weekends and evenings
Ability to lift 20-pound objects
Varied schedule requiring evenings, weekends, and overtime
The majority of time is spent on feet
What's in it for you?
Serve others and create a world of make-believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the holiday experience for all, big and small
Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
Catered meals for 5-show days
Comp tickets for your friends and family
Potential for end-of-season bonus
The Polar Express Train Ride is an immersive production on a moving train that brings rewarding experiences to our employees. Being part of the Front of House team is an excellent opportunity to learn the business side of a production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas, and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.
With a total cast, crew and front of house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Knowing we work long days throughout our season we do our best to support our local teams through the busy schedule that is our holiday season.
Qualifications
Front desk, reservation, customer service experience preferred
Strong leadership and communication skills
Excellent customer service skills
Basic computer skills
Possess a well-spoken manner in personal communications
Receptionist - Franchise Location
Front desk agent job in Enid, OK
What you'll do... Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.
What You'll Bring to the Team:
* Answer phones and greet clients in a personalized, friendly, and inviting manner
* Match clients with the best-suited tax professional for their needs
* Schedule clients how they would like to be scheduled
* Help to ensure all clients needs have been met during service both in person, over the phone or virtually
* Maintain office cleanliness and organization of resources with team members
* Other duties as assigned
Your Expertise:
* Experience working in a fast-paced environment
* Previous experience in a customer service environment
* Ability to multi-task
* Strong organizational and time-management skills
* Computer proficient with the ability to use Microsoft Office
It would be even better if you also had...
* High school diploma or equivalent
* Ability to work flexible schedule and/or in multiple locations
* Sales/marketing experience
Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.
What You'll Bring to the Team:
* Answer phones and greet clients in a personalized, friendly, and inviting manner
* Match clients with the best-suited tax professional for their needs
* Schedule clients how they would like to be scheduled
* Help to ensure all clients needs have been met during service both in person, over the phone or virtually
* Maintain office cleanliness and organization of resources with team members
* Other duties as assigned
Your Expertise:
* Experience working in a fast-paced environment
* Previous experience in a customer service environment
* Ability to multi-task
* Strong organizational and time-management skills
* Computer proficient with the ability to use Microsoft Office
Auto-ApplyLegal Operations Clerk
Front desk agent job in Enid, OK
Job Details Enid-Broadway - Enid, OK Full Time High School / GED $1.00 - $1.00 Hourly Negligible Day LegalDescription
The Legal Operations Clerk is responsible for managing the flow of incoming and outgoing legal correspondence within Stride's Legal Operations Department. Their primary duties include sorting, distributing, and tracking legal documents, as well as operating office equipment including scanners and other tracking software. The Legal Operations Clerk will also be responsible for ensuring that legal documents are processed accurately and delivered promptly, adhering to deadlines.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Prioritizes and processes incoming mail, faxes, and e-mail, focusing on time-sensitive documents.
Accurately scans all physical mail received, ensuring it is routed to the appropriate team members for processing.
Logs and tracks all incoming and outgoing correspondence, including receipt dates, mailing dates, and related information.
Prepares and processes outgoing legal documents, ensuring appropriate postage and accurate delivery addresses.
Operates scanners, copiers, fax machines, and other office equipment to manage legal correspondence efficiently.
Maintains the confidentiality and security of sensitive legal documents in compliance with Bank policies.
Identifies and escalates complex or unusual issues requiring managerial or legal counsel intervention.
Maintains and replenishes office supplies and ensures the proper functioning of equipment essential to the role.
Suggests process improvements to enhance efficiency and reduce errors.
Performs other duties as assigned.
Qualifications
EDUCATION AND/OR EXPERIENCE
High School Diploma, or equivalent, required.
1 -2 years' experience working in an office setting; mailroom or clerical roles, preferred.
Prior experience working in legal environment, preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to manage a high volume of documents and prioritize tasks effectively.
Strong attention to detail when sorting, logging, and distributing documents to ensure accuracy and compliance.
Proficiency in office software (e.g., Microsoft Office Suite) and mailroom tracking systems.
Ability to perform tasks with minimal supervision while meeting deadlines.
Skilled with handling various types of legal correspondence and shifting priorities.
Clear and professional communication with internal and external stakeholders.
Capable of identifying issues and proposing solutions to improve operations.
Guest Service Agent
Front desk agent job in Liberal, KS
Job Details Comfort Suites - LIBERAL, KS
SUMMARY STATEMENT Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.
PRIMARY DUTIES AND ACCOUNTABILITIES
Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer services and maintenance issues.
Guest Service
Offer guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.
Front Desk Agent
Front desk agent job in Westwood, KS
Job Details Experienced Woodside Racquet Club Management - Westwood, KS Full TimeDescription
The Club Desk employee works at the north and south side buildings and is primarily responsible for welcoming members and guests into the Club while exhibiting an enthusiastic and professional attitude. The employee is responsible for monitor member check ins and charging member accounts as services and/or products are sold. This individual is always patient and courteous with an outgoing personality and has a unique ability to exercise good judgment while providing excellent customer service. This position also provides limited administrative support to the Group Fitness Department.
Duties / Responsibilities
Acknowledges and greets everyone who comes into the Club
Checks in members / guests, verifies membership status and assists the members and/or guests in finding where they need to be
Professionally handles communications to members with regards to any past due membership accounts
Obtains signed waivers for members and/ or guests as required
Registers participants into programs, collects applicable fees while verifying accurate information
Professionally handles all incoming calls and directs them to the appropriate staff, if needed
Responds to member and/or guest inquiries according to Club policy
Responds to any member and/or guest emergency according to Club policy
Follows all outlined accounting and cash handling policies and procedures
Handles tennis court reservations and collection of applicable fees, if any
Properly handles Lost & Found items per outlined policies and procedures
Assigns lockers and collects fees
Monitors and stocks clean towels, fitness floor wipes, etc.
Follows Club policies and procedures regarding member and guest activities and enforces those policies
Provides secondary support for housekeeping by keeping up on cleaning of member/guest areas, folding towels, proactively addressing issues and any other needs
Maintains a clean and debris free area including desk and lobby areas
May at times be asked to support special events within Club
Moves throughout the shift with purpose; no personal cell phone usage during shift
Complies with Club's employee handbook manual, departmental policies and procedures and with all applicable federal and state employment laws
All other duties as assigned
Group Fitness Administrative Work
Updates the digital GF class schedule changes and instructor changes
Other administrative tasks needed to support the Director of Group Fitness
Qualifications
Job Standards
Any combination of education and experience providing the required skill and knowledge is qualifying. Typical qualifications would be equivalent to: Education/
Experience:
High School Diploma or equivalent required
Minimum of 1 year of customer service experience is required
Basic math and above average computer skills (Microsoft, Excel, Word, Outlook, POS systems)
Professional appearance and demeanor
Reception experience is preferred
Skills:
Professional, friendly, outgoing personality and enjoy social interaction
Excellent customer service and strong communications skills
Ability to use computers and related technology efficiently and learn applicable Club software systems
Time management and organizations skills: ability to multitask
Judgment and problem-solving skills
Attentive to detail
Licenses/Certifications:
Valid Driver's License - or reliable transportation to work
CPR and/or First Aid/AED Training preferred
Special Requirements:
Regular and predictable attendance is required - must be reliable
Ability to stand for the entire shift
Ability to move or lift as much as 50 pounds on a regular basis
Ability to communicate well both verbally and in written form
Office Representative
Front desk agent job in Enid, OK
Job DescriptionBenefits:
Health stipend
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Position Overview:
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the career for you!
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
People-oriented
Detail oriented
Proactive in problem-solving
Able to learn computer functions
Ability to work in a team environment
Property/Casualty insurance license (must be able to obtain)
Administrative Clerk
Front desk agent job in Watonga, OK
**$16.08 per hour** At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currently seeking an **Administrative Clerk** who has a passion for providing the highest quality care in an
institutional, secure setting. Come join a team that is dedicated to
making an impact for the people and communities we serve.
The Administrative Clerk provides clerical and administrative support for various departments. Performs varied and moderately complex typing, clerical functions and related general office duties that require independent judgment in the use of work methods and procedures.
+ Produce finished documents efficiently using word processing and spreadsheet programs.
+ Independently edit documents making necessary corrections to include spelling and grammar.
+ Maintain confidentiality and security of records in accordance with corporate and facility procedures.
+ Oversee incoming and outgoing mail in accordance with applicable rules and regulations.
+ Communicate effectively with staff, inmates and visitors; respond to verbal/written inquiries and requests.
**Qualifications:**
High School diploma, GED certification or equivalent is required.
Two years of experience in full-time clerical or administrative office work is preferred.
Experience in Microsoft Office or other similar software applications is preferred.
A valid driver's license is required.
Minimum age requirement: Must be at least 21 years of age.
_CoreCivic is a Drug-Free Workplace & EOE including Disability/Veteran._
Part Time Front Desk Agent
Front desk agent job in Wichita, KS
Requirements
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required. Relevant training and experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.
Flexible availability required, including 3rd shift.
Salary Description 14.50 hr
Front Desk Agent
Front desk agent job in Wellington, KS
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a Front Desk Agent for the Baymont by Wyndham of Wellington, KS
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Responsibilities
Greet guests and manage check-ins and check-outs
Handle reservations, cancellations, and room assignments
Assist guests with questions, directions, and local recommendations
Address and resolve guest concerns professionally
Maintain accurate guest records and room key inventory
Support front desk operations as needed
Requirements:
Experience with an IHG branded hotel highly desired
Be able to manage time effectively, complete required tasks on time
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
High School diploma or equivalent required
Stable work history required
Strong understand of Microsoft Office products (Excel, Word, Outlook)
Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you!
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyGuest Service Agent
Front desk agent job in Garden City, KS
Job Details Sleep Inn - Garden City, KSDescription
SUMMARY STATEMENT Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.
PRIMARY DUTIES AND ACCOUNTABILITIES
Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer services and maintenance issues.
Guest Service
Offer guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
Qualifications
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.