Front desk agent jobs in Grand Junction, CO - 1,106 jobs

Primary Duties and Responsibilities: All job functions are expected to be maintained during weekly schedule. The employee must arrive on time to address customer phone calls and visits. Dress code is business casual. • Manage front desk activities. o Answer phone in a timely and friendly manner and transfer as needed o Take accurate messages o Greet customers and escort to closing rooms • Manage incoming and outgoing mail • Collect earnest money via mail or by person and deliver to appropriate source • Handle special assignments as deemed necessary by manager • Maintain appearance of front office space • Order and inventory office supplies on a weekly basis • Assist with group inbox - data entry, assigning emails, other duties as needed Qualifications: • One year of administrative/reception work is required • High School Diploma or equivalent • Bilingual (Spanish) highly sought • Background in customer service and office environment is preferred • Able to follow all company procedures and policies including meeting the company customer service expectations • Experience using Microsoft Word, Outlook, Adobe • Candidate should be dependable, reliable and prompt. If you are not a person that can make it to work on time, please do not apply! Skills: • Strong oral and written communication skills • Exceptional customer service • Effective listening skills • Able to multi-task *All applicants will be subject to a background check.

City, State:Grand Junction, Colorado Full-Time FSLA: Non-Exempt/Hourly Pay: $15.00 - $16.00 per hour. DOE. Shift: 3pm - 11pm The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest's room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits correspondences etc. as required by your shift. Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required. Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. WORK ENVIRONMENT: The work environment normally entails the following: • Indoor work environment • May be exposed to and use of cleaning chemicals throughout the shift • Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: • Stand more than 2/3 of the time • Walk less than 1/3 of the time • Sit less than 1/3 of the time • Lift up to 15 lbs • Push / pull up to 10 pounds Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-10-03 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Located in the heart of Aspen, Hotel Jerome, Auberge Collection, is one of the great hotels of the American West. The 135-year-old historic landmark, listed in the National Register of Historic Places, offers luxurious, contemporary accommodations and modern amenities that pay homage to the property's iconic mountain spirit. The hotel's two luxurious Residential Penthouses offer everything from private elevator entrances to spectacular mountain views. Sophisticated amenities include the legendary J-Bar, lauded as an Aspen institution; Michelin Guide-recommended Prospect; the après-ski favorite, the Living Room bar and lounge; the sultry underground speakeasy, Bad Harriet; the award-winning Yarrow spa; state-of-the-art fitness facilities; a ski concierge; and a heated outdoor pool and hot tub overlooking Aspen Mountain. For more information: auberge.com/hotel-jerome Follow Hotel Jerome on Facebook and Instagram @HotelJeromeAuberge The targeted compensation wage for this full time year round, non-exempt position is $20/hr. Job Description The Restaurant Reservationist is an integral part of the Food and Beverage team, ensuring a well orchestrated and seamless dining experience. The role involves efficiently receiving and recording guests' restaurant reservations while prioritizing the fulfillment of all requests and needs with a gracious touch. Receive and record guests' reservations whether in person, via phone and input them into Open Table ensuring Auberge Collection standards are met Assign reservations according to customer's request and knowledge of the restaurant and flow of business Ensure menus are up to date, clean & mark free Maintain a complete knowledge of menu and all related menu items Perform any other duties as assigned by Management. Qualifications A minimum of one-year experience in the foodservice / hospitality industry. Prior experience in a luxury setting and good knowledge of food and wine is preferred. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Benefits Package The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Apply and explore more career opportunities through the Auberge Collection career page. The application deadline for this role is December 1st, 2025. However, this position is often required year-round, and it's probable that it will be reposted in the future Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge. Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description The front desk agent will assist guests and members with all queries via email and phone, guest arrivals and departures; make reservations, cancellations and answer questions on rates, hotel facilities, and services with efficiency and professionalism. Essential Functions: Conduct all check in and checkout procedures for the hotel according to hotel standards Have knowledge of Property management system, Jonas, Jonas Activity management, Kipsu, Sertifi, and Resqueue. Have knowledge of entire Reservation procedure according to property procedures. Handle incoming calls to the property and answer calls promptly by the third ring and in a courteous manner. Makes pre arrival calls and mid stay check in calls daily. Performs all accounting duties including posting charges, account settlements, and shift closing. Maintains accurate daily event information. Maintains daily posting of event sheet. Communicates member and guest questions and requests to appropriate departments and tracks requests. Knowledgeable in hotel and guest room facilities/services. Knowledgeable in hotel room rates and selling strategies. Have awareness of the credit policy of the resort, how to credit and bill reservations and how to explain hotel bills and charges. Process all transmissions of reservations, changes and cancellations from all sources, telephone, mail, in person, etc. Adds alerts and comments to reservation that are necessary to ensure all guest needs are met. Blocks Cottage and Casita reservations to assure maximum opportunity to sell three-bedroom units. Assists in taking reservations for hotel outlets and services. Is detail oriented to ensure that all relevant information is notated, and all tasks are complete and communicates as needed with colleagues and other departments Is calm under pressure and uses self-control in challenging situations. Conducts service recovery as needed to ensure that any guest issues are solved or escalated to appropriate departments before the guest departs. Review arrival report daily. Understand the property's policy on guaranteed and no-show reservations and cancellation policy and communicates to guests and members. Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name. Deliver "I Am Proud" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction. Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Give the guest/member a fond farewell. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Answering, screening, and forwarding calls in a professional and courteous manner. Handling general phone inquiries about the organization. Directing external calls to designated departments or individuals. Transferring internal calls across departments and between staff. Relaying written or verbal messages in a timely and accurate manner. Keeping records of calls placed and charges incurred. Assisting with other administrative duties, including copying, scanning, faxing, and emailing. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: Minimum Knowledge & Skills: Must have basic knowledge of Microsoft Word and Excel. Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma. Some experience with Opera property management system, though not required, would be beneficial. License, Registration, and/or Certification Required: Valid Driver's License required External and Internal Personal Contact: Communications: Daily - Communicate with front desk agents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs Weekly - Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated Occasionally - Participate in one-on-one coaching sessions. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Leader Signature: Date: A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Garden of the Gods Resort and Club (GGRC) to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart. The collective strength of the GGRC team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence. To be successful, your individual initiative, passion and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial. In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved. Team Member Signature: Date: The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members. Job Posted by ApplicantPro

Located in the heart of Aspen, Hotel Jerome, Auberge Collection, is one of the great hotels of the American West. The 135-year-old historic landmark, listed in the National Register of Historic Places, offers luxurious, contemporary accommodations and modern amenities that pay homage to the property's iconic mountain spirit. The hotel's two luxurious Residential Penthouses offer everything from private elevator entrances to spectacular mountain views. Sophisticated amenities include the legendary J-Bar, lauded as an Aspen institution; Michelin Guide-recommended Prospect; the après-ski favorite, the Living Room bar and lounge; the sultry underground speakeasy, Bad Harriet; the award-winning Yarrow spa; state-of-the-art fitness facilities; a ski concierge; and a heated outdoor pool and hot tub overlooking Aspen Mountain. For more information: auberge.com/hotel-jerome Follow Hotel Jerome on Facebook and Instagram @HotelJeromeAuberge The targeted compensation wage for this full time year round, non-exempt position is $20/hr. Job Description The Restaurant Reservationist is an integral part of the Food and Beverage team, ensuring a well orchestrated and seamless dining experience. The role involves efficiently receiving and recording guests' restaurant reservations while prioritizing the fulfillment of all requests and needs with a gracious touch. Receive and record guests' reservations whether in person, via phone and input them into Open Table ensuring Auberge Collection standards are met Assign reservations according to customer's request and knowledge of the restaurant and flow of business Ensure menus are up to date, clean & mark free Maintain a complete knowledge of menu and all related menu items Perform any other duties as assigned by Management. Qualifications A minimum of one-year experience in the foodservice / hospitality industry. Prior experience in a luxury setting and good knowledge of food and wine is preferred. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Benefits Package The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Apply and explore more career opportunities through the Auberge Collection career page . The application deadline for this role is December 1st, 2025. However, this position is often required year-round, and it's probable that it will be reposted in the future Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge. Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This person is responsible for assisting guests in the making, changing, and cancelling reservations. *This is for our new Sant Ambroeus Aspen Restaurant opening December 2024! Key Responsibilities/Accountabilities:• Answer the phone and greet guests on the phone in a prompt and courteous manner with smile and warmth in your voice.• Provide guests with requested information and arrange bookings.• Coordinate all reservation changes through communication with front of the house - host/hostess/General Manager /Private Dining Manager• Process take-out orders; practice up-selling techniques.• Check and maintain all OUTLOOK correspondence via email - menu updates, events, reservation inquiries, invoices, etc.• Handling guest dining receipts - looking up and sending copies of the itemized final guest bills to guests upon request• Re-recording the voicemail based on restaurant hours of operation changes and event updates.• May be asked to handle guest complaints received over the phone and special reservation requests.• Assisting in updating guest database with email addresses in Open Table system and merging guest profiles with appropriate information regarding preferences for accuracy• Concierges - assisting in building of concierge database by closely communicating with management, sending email blasts to concierge list - Chef's weekend menu, Garden Band events, etc.• Assisting with cake orders, scanning, and filing documents, emailing menus and restaurant information directly to guests upon request, building distribution lists, etc.• If assigned to a coat check area - receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.• May assist with other duties as assigned by management - such as entering food invoices into our assigned system, making sure all invoices are signed by chefs, research on restaurant related subject such as competition check for holidays, menus, and pricing, etc. Minimal Essential Requirements:• The ability to work as part of a team, and personal cleanliness.• Very basic food handling, preparation, and cleaning skills are welcomed.• Time management and ability to work under pressure to manage high volume of production.• Active listening and learning skills.• Reading and speaking comprehension skills• Discipline to follow set standards.• Ability to lift up to 25lbs. ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Description: Help create the ultimate Rockies Ranch experience! Now hiring for Onsite, Full-time Year-round Position! Do you have a passion for selling an unforgettable experience? Our reservationists talk to people all over the world to plan an incomparable trip to C Lazy U Ranch. This is a Full-time, Year-round position with benefits and commission eligibility after introductory period. Join a legacy 107 years in the making! C Lazy U Ranch, one of America's top guest ranches, is hiring for the 2026 summer season in beautiful Granby, Colorado. We pride ourselves on delivering exceptional service that sets us apart. To maintain this standard, we seek enthusiastic, service-oriented professionals with strong communication skills who go above and beyond to create unforgettable guest experiences. We offer below-market housing and three complimentary meals daily. Spend your summer in the Rockies-apply today! Working Environment: Working Ranch & Guest Hospitality OBJECTIVE: The Reservations agent is responsible for answering phone calls and emails, booking reservations, and daily reporting. Must have strong communications skills, both oral and written, and knowledge of the ranch to assist in answering guest questions and to book reservations. Will at all times provide exceptional customer service and live by our “Five Spur Service Standards”. ESSENTIAL DUTIES AND RESPONSIBILITIES: Work with Opera Property Management System, Track HS CRM and Microsoft office products to field guest inquiries via phone and email. Operate within the policies and procedures set forth for the reservation department and the ranch. Represent the ranch by being friendly and knowledgeable to both guests and staff. Know all cabins/rooms layouts, amenities, and location. Check availability, offer alternatives if needed, and quote rates for potential guests. Answer any/all questions relating to a stay at the ranch: activities, programming, stay minimums, transportation, etc. Book reservations efficiently to maximize room revenue. Provide reservation documentation to guests as needed such as confirmations, deposit requests and reminders, etc. Participate in weekly department meetings to discuss events and specials, promotions, marketing, revenue management, group bookings and future planning. Monitor guest numbers for certain time periods to avoid exceeding capacity. Provide daily reporting to double-check work and ensure all reservations are entered correctly. Enter rebooking's and follow up on rebooking requests as necessary. Maintain wait list as needed, reaching out as space becomes available. NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs all related duties as assigned. Requirements: QUALIFICATION REQUIREMENTS: High School Diploma or equivalent Minimum 1 year experience and/or training in reservations or hospitality industry. Candidates with a strong sales background in non-hospitality-related fields will be considered. Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette. Proven ability to overcome objections, offer alternatives and close the sale. Internally motivated; works well and achieves results with little or no supervision. Manages stress, maintains focus and positive attitude amidst change or under pressure. Works well in a team environment. Experience with Windows Operating Systems, Microsoft Office Products, and Internet based programs and applications. Experience with Opera or similar reservations or CRM systems a plus. PHYSICAL REQUIREMENTS: Must be able to sit for prolonged periods of time. Must be able to reach, pull, lift, bend. This is an overview of the scope of responsibilities for the Reservations Agent position and is not intended to be an inclusive list of tasks and expectations. Employees are held accountable for all duties of this job. I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Spa Desk Agent SUMMARY The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Major areas of responsibility/ management include, but are not limited to: Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa. Provide services to guests in a timely, courteous and proficient manner. Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa. QUALIFICATIONS High school or equivalent education required Minimum 2 -3 years of customer service experience in a hotel or Spa environment Working knowledge of spa services and products Possess basic math skills and have the ability to accurately handle billing Ability to communicate clearly and speak, read, write and understand English eloquently Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur PREFERRED Prior front desk experience Luxury hotel experience strongly preferred Bachelor's Degree PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression. Always provided the highest level of overall customer service by enforcing 4-star standards. Goes above and beyond to make every guest feel special. Efficiently handles the check-in and check-out processes by verifying guest information, assigning rooms, and processing payments. Encourages guests to participate in player's club membership and casino events and activities. Handles guest payments, including cash, credit cards, and other forms of payment. Maintains accurate and well organized records. Assist guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies. Provide information about the hotel's services, amenities, casino offerings, and local attractions to help guests make the most of their stay. Respond promptly, pleasantly, and accurately to all customer questions and immediately escalate any issues/concerns from customers to the appropriate person. Answer phone calls, take messages, and transfer calls to appropriate departments or guests' rooms. Develops and maintains effective working relationships and good customer service skills with all guests and employees. Maintains alertness for the performance of all responsibilities, and a general awareness of hotel and casino operation at all times. Takes appropriate action based on observations, as directed or established by casino policy, procedures, or gaming rules and regulations. Keeps the Hotel Manager informed of any concerns. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. Wears and maintains uniforms properly, including nametag and gaming license. Adheres to department grooming standards. Performs other duties, including special projects, as needed and directed. QUALIFICATION REQUIREMENTS: Demonstrated effective and diplomatic customer service and communication skills. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in problem-solving, organizing, and prioritizing work. EDUCATION AND/OR EXPERIENCE: Preferred recent and related customer service experience, preferably in a hospitality or gaming environment. COMPENSATION & BENEFITS $20.00+ per hour based on experience Full House Resorts provides a robust benefits package for all employees and eligible family members, including: Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage. For the employees, Full House Resorts provides: Financial Security: Life insurance, disability coverage, and supplemental benefits. Retirement Savings: 401(k) plan with company matching after one (1) year of service. Paid Time Off: Generous PTO program. Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park. Wellness Perks: Complimentary local gym membership. Professional Growth: Tuition reimbursement and career development opportunities. Exclusive Discounts: Employee savings on hotel and casino services.

Elevated above the Distractions Promontory has received universal acclaim as a destination where life's greatest moments naturally play out thanks to its unrivaled depth and breadth of extraordinary family experiences. This established community - which spans more than 11 square miles - features an investment of more than $400 million in exceptional and award-winning amenities for every season. No other community comes close. The Promontory Club is looking to fill a vacancy for a Restaurant Reservation Agent. Part time and full-time position available. Shifts are weekdays 9:00-5:00, weekends 9:00-3:30. Full-time and part-time available. The main responsibilities of the Restaurant Reservation Agent are to meet the Member's needs in a friendly and professional manner that is consistent with the highest standards of Promontory Club restaurants. Handling all aspects of reservations between our three fine dining restaurants. Ensuring a smooth and efficient phone experience for patrons. The reservation agent is the primary point of contact for guests interested in making reservations, handling inquiries, processing bookings, and managing the reservation system. ESSENTIAL DUTIES AND RESPONSIBILITIES: Taking reservations: Receiving and recording reservations via phone, email, or online platforms, ensuring accurate details are captured for each member. Managing the reservation system: Updating and maintaining the reservation database, ensuring accuracy and availability for members. Handling guest inquiries: Answering questions about the restaurant, menu, and reservation policies, providing helpful and courteous information. Processing cancellations and modifications: Handling requests for cancellation, modification, or changes to existing reservations, ensuring smooth adjustments. Customer service: Providing exceptional customer service, resolving any issues or concerns guests may have in a timely and professional manner. Communication: Effectively communicating with members, colleagues, and manager, ensuring clear and concise information exchange. Essential skills for a restaurant reservation agent include: Strong communication and interpersonal skills: The ability to effectively communicate with members, both verbally and in writing, demonstrating a friendly and professional demeanor. Customer service orientation: A genuine desire to provide excellent service and ensure a positive guest experience. Attention to detail: Accuracy and precision in recording members information, managing reservations, and handling inquiries. Organizational skills: The ability to manage multiple tasks simultaneously, maintain a clear record of reservations, and prioritize tasks effectively. Computer proficiency: Familiarity with reservation software, online booking systems, and other relevant technology (word & excel). Problem-solving skills: The ability to handle guest complaints, resolve conflicts, and address unexpected challenges effectively. Qualifications EDUCATIONAL REQUIREMENTS AND CERTIFICATIONS: High school diploma or general education degree (GED) preferred; must be proficient in the English language, must be at least 16 years of age. PREVIOUS EXPERIENCE REQUIRED: Previous reservations or hosting experience preferred; previous experience working with a P.O.S. system is preferred; must have good written and verbal communication skills; must have a high attention to detail and the ability to multitask in a fast-paced environment all while maintaining a high level of professionalism. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Must be able to seat on a desk most of the day; must be willing to work holidays and weekends. Must be authorized to work in the United States without sponsorship. Wages start at $22.00/hr and will be determined upon employment and will be commensurate with experience. Promontory offers competitive wages and benefits including, but not limited to, paid time off (PTO), holiday pay, uniform and equipment allowance, employee meals and golf on two award winning courses. Promontory Club is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our ideal candidate is a warm "people-person" Who is welcoming and friendly, dedicated, detailed-orientated. Our front desk is the hub of service for our guests and we'd love to find someone who is passionate about providing great service and hosting our guest in Bozeman, Montana. This is a full-time, on-site, non-exempt position that reports to the Front Office Manager. The pay range range for this position is $16.00-$18.00/hour. evo Campus Salt Lake City The evo Campus is located in the Granary neighborhood of Salt Lake City. The 100,000 square foot brick, timber and concrete block building includes the 52-room hotel, an evo retail store, and a Skatepark. The evo vision is to create a place for the community, bringing ethos-driven businesses together along with customers that share evo's passion for the outdoors and all of the cultural elements that surround the lifestyle. Who We Are Passionate - about hospitality and fostering an environment where associates will thrive. Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer. What You Will Do Develop in depth understanding of the property management system and POS functionality. Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors. Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to: Answering telephones in a prompt and professional manner and providing assistance to callers Taking reservations in person and over the phone Reading and responding to hotel email Checking guests in and out Completing group pre-registrations and key packets Posting charges and processing payments Communicating with Housekeeping and Maintenance Handling mail and coordinating deliveries of messages and packages Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day. Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities. Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels. To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management. Complete shift checklists and special projects as assigned. To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions. Meet with departing Front Desk Host to review business status, log-book and follow-up items. Keep the front desk as well as lobby areas clean and well organized. Be available to work irregular hours, including evenings, weekends and holidays. Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency. To follow all company policies and procedures. To immediately report all suspicious occurrences and hazardous conditions. To maintain the cleanliness and safety of work areas at all times. Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others. To attend all mandatory meetings as directed. To perform other tasks, including cross-training, as directed. Secondary Job Functions Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc. Ability to work a flexible schedule, including overnight shifts as needed. What You bring to the Table Excellent interpersonal skills and the ability to work well with co-workers and the public. Must be punctual with regular and reliable attendance. Ability to accurately compute and manipulate mathematical calculations. Be extremely detail oriented. Possess a courteous, friendly and professional manner. Independent thinker and a ‘quick study'. Good team player. Willingness to go the extra mile. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to solve practical problems and deal with a variety of situations. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. What's In It for You Competitive compensation package and incentive plan. Generous health, dental and vision insurance, plus 401K. Comprehensive onboarding and training plan to set you up for success. Coaching, feedback, and mentorship to develop yourself and your team. Personalized development plan to fit your individual role and career goals. Leadership courses to improve your personal and interpersonal effectiveness. Opportunities to volunteer and give back to our local communities. Paid Parental Leave. Tuition reimbursement opportunities - when you grow, we grow! Non-Negotiables (Our Core Values) SERVE OTHERS. LIVE 360. BUILD A POSITIVE TEAM. COMMUNICATE. BE WILDLY PASSIONATE. TAKE OWNERSHIP. LEARN + INNOVATE. EMBRACE CHANGE As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community. We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal. Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc. Knowledge, Skill and Abilities • Intermediate computer skills with working knowledge of Microsoft Office programs. • Excellent English verbal and written communication skills. • Must be able to handle stress in a fast-paced environment and ensure deadlines are met. • Ability to concentrate on detail. • Ability to lift 50-70 lbs. • Adhere to safety practices and programs. • Ability to multitask. Education and Experience • High School Diploma or GED required. • 1 year of previous Cargo Agent experience is preferred • Valid US driver's license. • Successful completion of required airport badging process and pre-employment drug screen is required. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. $23.00 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc. Knowledge, Skill and Abilities * Intermediate computer skills with working knowledge of Microsoft Office programs. * Excellent English verbal and written communication skills. * Must be able to handle stress in a fast-paced environment and ensure deadlines are met. * Ability to concentrate on detail. * Ability to lift 50-70 lbs. * Adhere to safety practices and programs. * Ability to multitask. Education and Experience * High School Diploma or GED required. * 1 year of previous Cargo Agent experience is preferred * Valid US driver's license. * Successful completion of required airport badging process and pre-employment drug screen is required. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. $23.00 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc. Knowledge, Skill and Abilities • Intermediate computer skills with working knowledge of Microsoft Office programs. • Excellent English verbal and written communication skills. • Must be able to handle stress in a fast-paced environment and ensure deadlines are met. • Ability to concentrate on detail. • Ability to lift 50-70 lbs. • Adhere to safety practices and programs. • Ability to multitask. Education and Experience • High School Diploma or GED required. • 1 year of previous Cargo Agent experience is preferred • Valid US driver's license. • Successful completion of required airport badging process and pre-employment drug screen is required. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. $23.00 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Reservation Agent - Winter 2025/2026 Great on the phone, love the details, and enjoy helping guests plan their perfect day? As a Reservation Agent, you'll assist guests with booking lift tickets, lessons, and resort services over the phone, by email, or in person. Your guidance will help create smooth, stress-free experiences before guests even arrive. What You'll Do: Maintain strong knowledge of all Resort offerings, policies, and promotions. Book reservations for tickets, lessons, and services using resort booking software. Accurately enter guest information and booking details into the system. Collaborate with departments like Ticketing, Rentals, and Winter Sports School. Handle inquires, changes, and cancellations with professionalism and a positive attitude. Qualifications What We're Looking For: Has strong computer skills and comfort with booking or point-of-sale (POS) systems. Communicates clearly and professionally in writing and in person. Pays close attention to detail, even under pressure. Can sit for extended periods and manage multiple tasks at once. Is available for weekends and holidays as needed. Why You'll Love It Here: Be part of a fun, guest-focused sales team. Free season pass + access to partner mountains. Discounts on food, retail, rentals, and lessons. Meet great people and make a difference on the mountain! Free transportation to and from work for scheduled shifts! Ready to help build and support the resort team behind the magic? Apply now to join the Reservations team at Brian Head Resort.

Perched in the heart of Telluride's Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge's signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views. Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America's most iconic alpine destinations. For more information: auberge.com/madeline Follow Madeline Hotel & Residences on Facebook and Instagram @MadelineAuberge The targeted compensation range for this full time year round, non-exempt position is $20.00/hr plus upsale program. The position offers a competitive compensation package presented by Auberge Resorts Collection. Job Description Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint. Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures. Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities. Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences. Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction. Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions. Qualifications 1 year in a similar role Strong interpersonal and communication skills Ability to handle multiple tasks efficiently Familiarity with hotel management systems and basic computer skill Benefits Package The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is May 19th, 2024. However, this position is often required year-round, and it's probable that it will be reposted in the future. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, handles all special requests for services or information in accordance with standard policies and procedures. RESPONSIBILITIES Register guests and assign rooms accommodating special request whenever possible Assist in pre-registration and blocking of rooms for reservations Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures Understand room status and room status tracking Know room locations, types of rooms available, and room rates Use promotional selling techniques to sell rooms and to promote other services of the hotel Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary File room keys Process guest check-outs. Post and file all charges to guest, mater, and city ledgers accounts Follow procedures for issuing and closing safe deposit boxes Use proper telephone etiquette Use proper mail, package, and message handling procedures Read and initial the pass-on log and bulletin board daily. Must know of daily activities and meetings taking place in the hotel. Attend meetings as required by management Coordinate guestroom maintenance work with the maintenance department Report any unusual occurrences or request to the manager or assistant manager Maintain the cleanliness and neatness of the front desk area All other duties, as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITIES The Guest Service Agent must demonstrate knowledge in the following areas: - Customer Service experience - Know room locations, types of rooms available, and room rates - Comprehension of Spirit Hospitality and hotel's scheduling system-understand room status and room status tracking - Know Hotel brand standards - Know Accident prevention policies - Know all Safety and Emergency procedures - Knowledge of front office equipment This Position must demonstrate the following mental and physical skills: - Analytical and problem-solving skills - The ability to learn and adapt to technology used within the hotel - Excellent verbal and listening communication skills - Stress & time management skills - Ability to work well independently and in a group - Ability to stand for eight hours - Ability to perform physical requirements of the position - Ability to push and pull 30lbs. This position must demonstrate the following personal attributes: - be respectful, honest, and trustworthy - possess cultural awareness and sensitivity - demonstrate sound work ethics - demonstrate professional personal presentation through dress, communication, and actions WORKING CONDITIONS Physical Demands The Guest Service Agent will spend 8 to 10 hours a day walking or standing. This position will be required to bend at the knees and waist, squat, reach over-head, and extend arms out in front. This position works in an indoor setting. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Environmental Conditions The Guest Service Agent may be interrupted frequently to meet the needs and requests of guests. This position may find the environment to be busy and loud at times. Salary Description Hourly

We are mainly looking for 3:00 pm - 11:00 pm coverage, but we need some flexibility with advance notice to schedule morning or mid-shifts. Note: Only local applicants or applicants who are not seeking housing need to apply. Assures the highest possible visitor and guest satisfaction level by providing superior customer service. Responsible for checking guests into and out of the hotel and answering phone calls and customer inquiries. PRIMARY DUTIES AND ACCOUNTABILITIES: Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. Efficiently handles all payments, whether cash, credit card, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts. Ensures that all hotel keys are distributed to the appropriate parties, and that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries about hotel policies and services. Respond to and follow up on all guest requests to ensure customers are satisfied with the hotel's services and accommodation. Responsible for positively representing and promoting the property. Ensures systems and procedures are followed for guest safety and security. Ensures the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies. Correctly compiles, completes, and distributes reports to all management and relevant staff. Reports any maintenance, security, or safety issues to the appropriate staff. Qualifications SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE: High School Diploma or GED required. Previous front desk experience is highly preferred. Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook is highly preferred. Excellent organizational and prioritization skills. Ability to work well and collaborate with others. Superior customer service skills. Excellent communication skills. Able to work a flexible schedule.' may be required to stand for an extended time. Must be reliable Must have a positive, friendly, and teamwork attitude.