Front desk agent jobs in Hattiesburg, MS

LRC2 Management is a leading hospitality company that values exceptional guest service and employee satisfaction. We strive to provide a welcoming and rewarding environment for our guests and employees alike. Description of the role: As a Front Desk Agent at LRC2 Management in Hattiesburg, MS, you will be the first point of contact for our guests, providing exceptional customer service and assistance. You will be responsible for greeting guests, checking them in and out, answering inquiries, and ensuring their stay is comfortable and enjoyable. Benefits: Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Compensation: Responsibilities: Greet and check-in/out guests in a friendly and efficient manner Answer phone calls and provide information to guests Assist guests with inquiries, requests, and resolving any issues that may arise Process payments and maintain accurate records Requirements: Excellent communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Knowledge of hotel operations and software systems (preferred) Flexibility to work various shifts, including weekends and holidays LRC2 Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites Tuscaloosa, AL. When joining our team, you will be joining a company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners. Our Front Desk Agent will demonstrate the ability to work independently while providing excellent guest service. The position will also be responsible to follow basic account procedures to assure the hotel's procedures are complete and accurate. Guest security and safety are most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe, and secure stay. This position is also required to answer guest questions and make recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures.

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! POSITION: Front Desk Clerk JOB SUMMARY Are you friendly and enjoy “rolling out the red carpet†to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a “stay†but an awesome experience! Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think you've got what it takes? JOB RESPONSIBILITIES Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking Verify guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property Perform other tasks as necessary or required to meet or exceed guest satisfaction PROFESSIONAL EXPERIENCE · High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred) · Proficient in MS Word, Excel, PowerPoint · Data Entry, Database Management experience · Telephone Etiquette experience INDUSTRY EXPERIENCE · Understanding of the hospitality industry (preferred) · Previous experience in the hospitality industry (preferred) · Previous experience as a Guest Services Agent · Bilingual communication skills (preferred) REQUIRED SKILLS · Must have experience with front office equipment · Must be flexible to work varied schedules · Excellent written and oral communication skills · Excellent organization skills · Must have an understanding and ability to perform repetitive tasks · Must have the physical ability to walk, sit, and stand during scheduled shift · Must be able to lift up to 40 lbs. ESSENTIAL SKILLS Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs - be proactive Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments BENEFITS RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. View all jobs at this company

***Daily Pay Avaliable*** A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

Holiday Inn ************, exit 164 on I-65 96 Folmar Parkway Montgomery, Alabama 36105 Our Holiday Inn is a full-service hotel that houses Magnolia's Bar & Grill, and offers a large banquet/meeting facility with catering from Magnolia's Bar & Grill, indoor pool, and fitness room. Benefits include: IHG Hotel employee large discount program for thousands of hotels worldwide--offers employees significant discounts at thousands of hotels worldwide. Pay begins at $12 per hour for those with qualifying experience that include but are not limited to: 2+ years of hotel front desk agent experience, 1+ year of OPERA reservation system experience, cleaning experience, et al. As a hotel front desk associate, you will be responsible for guest communications, fulfilling guest requests and other guest relations during your shift including greeting guests in a friendly, courteous, and professional manner; responsible for pre-booked, call in, and walk in reservations, etc.--which include processing payment and safeguarding guest information; cashiering; coordinate/fulfill guest services per guest requests to ensure a positive experience and stay. The ability to multitask is key. Cleaning the assigned areas is key. You will be required to maintain the front desk and immediate surrounding areas in a safe, clean, and professional manner. Work will involve collaborating with other staff members in the hotel to ensure a safe, positive stay for the guests. As needed you will be expected to assist others in maintaining the cleanliness of the property. Preferred to have 1-2 years hotel front desk experience. Responsibilities for Hotel Front Desk Associate Perform guest check in and check out Cleaning assigned areas Answer multi line phone Keep accurate account of reservations Engage with a variety of customers in a friendly, professional and courteous manner Remain calm under pressure Exhibit problem solving skills in difficult situations Safeguard guest information Maintain the welcome desk with a professional appearance Coordinate work with different staff departments including office and management, housekeeping, maintenance, restaurant on a daily basis depending upon shift times. Cleaning and maintaining cleanliness of front desk and surrounding areas. Qualifications for Hotel Front Desk Associate 2 years of customer service experience at a hotel is preferred OPERA hotel reservation system experience is preferred Proficient computer skills Able to use various office equipment Able to use a multi-line office telephone Able to multitask efficiently professionally Ability to reconcile a cash drawer Excellent customer service skills Prolonged periods of standing Able to work varied shifts, since the hotel is open 24/7 the entire year for business. View all jobs at this company

Benefits: Competitive salary Paid time off Benefits/Perks Flexible Schedule Competitive Pay Career Advancement Job SummaryHigh Impact Marketing, LLC. is seeking a Receptionist/Office Administrator with a bubbly personality, great phone skills, the ability to multi-task, and work well with others. This person will be the first point of contact with a potential customer over the phone or in person and will need to make a good first impression. Responsibilities Inbound/Outbound Calls Update & maintain a general calendar Schedule & set up Appointments/Calls Email communications Mail Distribution Office Supply Inventory Qualifications Good Phone Communication Skills Proficient in Microsoft Office Products 2 years previous receptionist experience Compensation: $15.00 - $18.00 per hour Our company is dedicated to serving our customers and our community. Our team is chosen for their knowledge, experience, training, efficiency and courtesy. If you want to be part of our home-grown culture and winning team, please apply today!

We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification

Reservationists at Emeril's will answer phones and take dining reservations and also perform host/hostess duties during service. Experience in fine dining and “Open Table” reservation system preferred. Candidates for this position must have a professional, friendly and enthusiastic phone presence and ability to interact with guests with a positive impact. They should also have excellent written and verbal communication skills. Good grooming, the ability to get along well with others and to work in a fast paced environment are essential.

Full-time Description The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. ESSENTIAL FUNCTIONS Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel's facilities at time of registration. Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel. Inform Housekeeping of vacant dirty rooms as they become available upon check-out. Update room status as Housekeeping notifies the desk of changes, if needed. Assist in the verification, balancing and revenue maximization of hotel's room availability. Follow proper cash handling procedures and be able to file and post all charges to Guest folios and ledger accounts. Act as Manager on Duty in absence of any on-site management. Full job description available upon request. Employment Type: Full Time Hourly - Eligible for Benefits Requirements EDUCATION High School graduate or equivalent required, EXPERIENCE Prior Customer Service related experience preferred. Salary Description Full Time Hourly: $18 per hour

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Front Office Agent position are to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless arrival and departure experience and respond efficiently to guest requests. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals. CORE RESPONSIBILITIES Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature May assist in housekeeping duties such as cleaning public areas and guest laundry. Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control Process check-ins, check-outs, and room assignments Coordinate with Housekeeping to track readiness of rooms for check-in Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed Post guest charges and payments, process no-shows, and adjust disputed charges Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy Verify rate codes and make appropriate adjustments on guest' invoices Block and unblock rooms according to the hotel's need Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette Process and respond to wake-up calls according to the standard operating procedure Notify guests of messages and record them legibly and completely Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied Log guest requests and concerns according to the standard operating procedure. Communicate with departments promptly Solve problems proficiently Demonstrate effective sales techniques to upsell rooms, amenities, and products Maintain a neat and organized work area Maintain the integrity of Company proprietary information and protect Company assets Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean, and professional appearance according to standards Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. Develop and maintain a positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned KNOWLEDGE, SKILLS, AND ABILITIES Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages Strong written, verbal, and interpersonal skills Comprehensive knowledge of office equipment and property management systems MINIMUM QUALIFICATIONS Bachelor's degree in Business or related training equivalent - required 1+ year of relevant work experience in similar scope and title - required Experience within luxury brand/markets - required Student or graduate of hotel management - preferred SUPERVISORY RESPONSIBILITIES None WORK ENVIRONMENT Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. PHYSICAL DEMANDS While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily. Push, pull, and lift up to 50 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: * Marriott Employee Discounts Worldwide * Medical, Dental, Vision Insurance * Company-Sponsored Life Insurance * Short & Long-Term Disability Insurance * Tuition Reimbursement Program * 401(K) with Discretionary Company Matching Contributions * Employee Assistance Program Responsibilities JOB SUMMARY The overall objective and purpose of the Front Office Agent position are to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless arrival and departure experience and respond efficiently to guest requests. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals. CORE RESPONSIBILITIES * Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature * May assist in housekeeping duties such as cleaning public areas and guest laundry. * Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control * Process check-ins, check-outs, and room assignments * Coordinate with Housekeeping to track readiness of rooms for check-in * Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed * Post guest charges and payments, process no-shows, and adjust disputed charges * Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy * Verify rate codes and make appropriate adjustments on guest' invoices * Block and unblock rooms according to the hotel's need * Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette * Process and respond to wake-up calls according to the standard operating procedure * Notify guests of messages and record them legibly and completely * Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions * Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied * Log guest requests and concerns according to the standard operating procedure. Communicate with departments promptly * Solve problems proficiently * Demonstrate effective sales techniques to upsell rooms, amenities, and products * Maintain a neat and organized work area * Maintain the integrity of Company proprietary information and protect Company assets * Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications * Maintain complete knowledge and comply with company policies and procedures * Maintain neat, clean, and professional appearance according to standards * Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions * Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. * Develop and maintain a positive working relationship and support the team to achieve our goals * Attend required training and meetings * All other duties as assigned, planned or un-planned Qualifications KNOWLEDGE, SKILLS, AND ABILITIES * Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment * Ability to remain calm in various situations, use sound judgment and effectively solve problems * Ability to read and interpret documents such as safety rules and procedural manuals * Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages * Strong written, verbal, and interpersonal skills * Comprehensive knowledge of office equipment and property management systems MINIMUM QUALIFICATIONS * Bachelor's degree in Business or related training equivalent - required * 1+ year of relevant work experience in similar scope and title - required * Experience within luxury brand/markets - required * Student or graduate of hotel management - preferred SUPERVISORY RESPONSIBILITIES * None WORK ENVIRONMENT * Must be comfortable working in a shared space, with constant noise, without the use of a private office. * Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. * Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. PHYSICAL DEMANDS * While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily. * Push, pull, and lift up to 50 lbs. * While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Posted Min Pay Rate Posted Max Pay Rate

Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community Provides customer care to others Receives contact from customers by telephone and offers them guest accommodations Explains pricing and Brett/Robinson policies Provides information to owners and guests regarding area points of interest and guest services via the telephone Enters reservations for guests into First Resort computer program Takes payment of deposit by credit card Cancels reservations and refunds deposits Performs daily audits of work Observes and evaluates the outcomes of a problem situation to identify lessons learned Attends departmental meetings Performs other duties as assigned

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are looking for a candidate who has open availability and one with flexible hours. We are in search of qualified candidates who can excel at the following: ∙ Always maintain a professional appearance ∙ Register all incoming guests and ensure all pertinent information is obtained ∙ Assist in other departments as needed ∙ Address and resolve guest complaints in a timely manner ∙ Block incoming reservations based on guest requests and room availability ∙ Block arriving reservations of all groups ∙ Maintain cleanliness of the back office and front desk area ∙ Anticipate guest needs to have superior guest service ∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: ∙ Competitive pay ∙ Paid vacation time ∙ Hotel discounts ∙ Employee Assistance Program ∙ 401(k) - up to 4% company match ∙ Medical/Dental/Vision Insurance ∙ Supplemental Insurance Available ∙ Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. View all jobs at this company

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: Approach all encounters with guests and associates with a smile. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Obtain all necessary information when taking room reservations. Answer guest inquires about hotel service facilities and hours of operation. Be aware of all rates, packages, and special promotions. Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel. Operate Front Desk computer system. Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms. As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members Have knowledge of and assist in emergency procedures as required. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds. Requirements QUALIFICATIONS: High School diploma or equivalent required; college course work in related field helpful. Experience in a hotel or a related field a PLUS. Must be fluent in English, both written and verbal An operational knowledge of Microsoft Office suite Willing and able to stand for long periods of time Able to work with little or no supervision Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve. Must work well in stressful high pressure situations. Full- and part-time positions available. Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are in search of qualified candidates who can excel at the following: -Always maintain a professional appearance - Register all incoming guests and ensure all pertinent information is obtained - Assist in other departments as needed - Address and resolve guest complaints in a timely manner - Block incoming reservations based on guest requests and room availability -Block arriving reservations of all groups - Maintain cleanliness of the back office and front desk area - Anticipate guest needs to have superior guest service - Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: - Competitive pay - Paid vacation time -Hotel discounts -Employee Assistance Program - Paid training -Medical/Dental/Vision Insurance - Supplemental Insurance Available - Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. View all jobs at this company

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are in search of qualified candidates who can excel at the following: Always maintain a professional appearance Register all incoming guests and ensure all pertinent information is obtained Assist in other departments as needed Address and resolve guest complaints in a timely manner Block incoming reservations based on guest requests and room availability Block arriving reservations of all groups Maintain cleanliness of the back office and front desk area Anticipate guest needs to have superior guest service Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: Competitive pay Paid vacation time Hotel discounts Employee Assistance Program 401(k) - up to 4% company match Medical/Dental/Vision Insurance Supplemental Insurance Available Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. View all jobs at this company

The Guest Services Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout, while maximizing room revenue and occupancy. GENERAL DESCRIPTION · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. DUTIES & FUNCTIONS & REQUIREMENTS: · Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. · Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). · Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. · Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. · Review Front Office log and Trace File daily. · Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. · Follow all cash handling and credit policies. · Be aware of all rates, packages and special promotions as listed in the Red Book. · Be familiar with all in-house groups. · Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. · Be familiar with hospitality terminology. · Have knowledge of emergency procedures and assist as needed. · Handle check-ins and checkouts in a friendly, efficient and courteous manner. · Use proper two-way radio etiquette at all times when communicating with other employees. · Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. · Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. · Be able to complete a bucket check, room rate verification report, and housekeeping report. · Balance and prepare individual paperwork for closing of shift according to hotel standards. · Maintain and market promotions and guest programs. · Maintain a clean work area. · Assist guests with safe deposit boxes. QUALIFICATION STANDARDS: Education & Experience: · College course work in related field helpful. · Experience in a hotel or a related field preferred. · High School diploma or equivalent required. · Computer experience required. · Customer Services experience preferred. Physical requirements: · Flexible and long hours sometimes required. · Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift · Ability to stand during entire shift. Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company