Front desk agent vs agent

The differences between front desk agents and agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for an agent are insurance products, customer service, and life insurance.

Front desk agent vs agent overview

	Front Desk Agent	Agent
Yearly salary	$31,008	$37,864
Hourly rate	$14.91	$18.20
Growth rate	-	6%
Number of jobs	96,392	184,325
Job satisfaction	-	2
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 44%
Average age	37	46
Years of experience	-	-

What does a front desk agent do?

Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.

What does an agent do?

Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.

Front desk agent vs agent salary

Front desk agents and agents have different pay scales, as shown below.

	Front Desk Agent	Agent
Average salary	$31,008	$37,864
Salary range	Between $25,000 And $37,000	Between $19,000 And $72,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Brookhaven National Laboratory	Latham & Watkins
Best paying industry	Hospitality	-

Differences between front desk agent and agent education

There are a few differences between a front desk agent and an agent in terms of educational background:

	Front Desk Agent	Agent
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Front desk agent vs agent demographics

Here are the differences between front desk agents' and agents' demographics:

	Front Desk Agent	Agent
Average age	37	46
Gender ratio	Male, 31.2% Female, 68.8%	Male, 50.5% Female, 49.5%
Race ratio	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1%
LGBT Percentage	13%	7%

Differences between front desk agent and agent duties and responsibilities

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

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Agent example responsibilities.

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Verify documentation and coding using CPT and ICD-9 correct coding standards.
Assist TANF customers with obtaining employment.
Direct compliance with all CPT and Medicare guidelines.
Train BDC representatives on phone skills and CRM use.
Bill appropriate ICD-9 codes to the correct insurance companies.

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Front desk agent vs agent skills

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

Common agent skills

Insurance Products, 11%
Customer Service, 10%
Life Insurance, 8%
HR, 6%
Inbound Calls, 6%
Financial Services, 6%

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Updated January 8, 2025

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