Front desk agent jobs in Massena, NY - 2,041 jobs

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We are seeking a reliable and efficient Receptionist to manage our front desk, provide administrative support, and deliver exceptional customer service. This role involves greeting visitors, answering phone calls, managing inventory, and assisting with event coordination. Key Responsibilities Front Desk Management: Greet visitors, answer phone calls, and respond to emails promptly and professionally. Reception Area Maintenance: Keep the reception area clean and organized; stock coffee and beverage supplies. Event Support: Assist with event coordination, including setup, logistics, and other tasks as needed. Inventory Management: Order supplies, monitor stock levels, and report discrepancies. Administrative Support: Perform data entry, filing, and other administrative tasks. Office Upkeep: Ensure all office areas, including kitchen and break rooms, are clean and tidy. Transportation Arrangements: Schedule Uber or Lyft rides as needed. Coffee Machine Maintenance: Restock supplies, empty baskets, and reset coffee counts. Waste & Recycling: Manage disposal and recycling in compliance with company policies. Maintenance Reporting: Log repair issues in the system and follow up to ensure timely resolution. Quality Control: Conduct checks to maintain office standards and gather feedback for improvements. Vendor Coordination: Communicate with vendors for cleaning services, Bevi unit maintenance, and coffee machine repairs. REQUIRED SKILLS AND EXPERIENCE • High school diploma or equivalent required • 1-2 years of experience in a receptionist or administrative role • Excellent communication and customer service skills • Ability to work independently and as part of a team • Strong organizational and time management skills • Proficient in Microsoft Office and other software applications

What we are looking for: We are seeking a driven and hospitality-oriented Front Desk Concierge to assist with the day-to-day building operations at one of our Williamsburg Luxury Class A rental apartment buildings. As a Concierge, you will be serving in a primary resident and tenant facing role and be a key point of contact in delivering a first-class customer experience. Job Responsibilities: Deliver an exceptional experience through genuine hospitality to Residents, guests, and colleagues Greet, qualify, and announce all visitors and guests. Actively monitor safety and security of the building by reviewing security cameras, conducting regular patrols, responding to emergencies and concerns promptly and efficiently, and exercising great judgement including escalating issues immediately. Oversee the delivery and storage of all packages and parcels delivered to the building including logging and distributing packages, and managing vendors and deliveries Maintain accurate and complete shift logs ensuring proper "handover" to ensure successful communication through shift changes Maintain cleanliness and appearance of the Lobby and surrounding areas Qualifications: Prior experience of at least 2 years in luxury residential, hospitality, or service industries Service-focused, with genuine passion for delivering hospitality. Punctuality and high standards of personal grooming and appearance. Openness to learning and welcome feedback in a Team environment that constantly strives for excellence and improvement Exceptional communication, interpersonal, and organizational skills Ability to multitask and remain composed in a fast-paced environment Sense of ownership with problem-solving capabilities to handle reasonable requests and challenges Schedule flexibility to work different shifts as needed, including evenings, and weekends. Who we are: Two Trees is a Brooklyn-based real estate development company best known for its singular role in transforming the Brooklyn neighborhood of DUMBO from an underutilized industrial waterfront to a thriving mixed-use community. Notable projects include: 325 Kent, One South First, Ten Grand, 300 Ashland, Mercedes House, Wythe Hotel, Jane's Carousel, and most recently the development of the Domino Sugar Factory site. Two trees solely develops, builds, owns, manages, and leases all of our properties. We fundamentally believe that people prosper when neighborhoods bloom. We are looking for passionate, innovative, and bold individuals that dare to make a difference, and those that share our vision as our portfolio grows.

Location: Albany, NY | Full-Time | $19.00- $21.00/hr. Summary: As the Receptionist and under the direction of the Executive Assistant, ensure efficient office operations, including telephone reception, greeting visitors, posting, and distributing daily mail. Perform general clerical duties, including word processing, faxing, and filing. Essential Functions and Responsibilities: · Answer incoming phone calls on multiple lines, determine the nature of each call, and direct the call to the appropriate staff member. If staff is not available, direct a call to voicemail or take a written message as the caller requests. · Greet visitors to NYSID office: announce visitors' arrival to appropriate staff members. · Maintain a clean waiting area for guests, including stocking pamphlets as needed. · Receive and sort incoming mail, sign for packages or deliveries. · Post all outgoing mail on a timely basis for pick-up. · Process customer monthly statements for mailing. · Arrange for pick-up of outgoing packages, including filling out appropriate forms and contacting appropriate carriers. · Stock the staff kitchen and board kitchen with supplies. · Turn dishwasher on nightly and unload in the morning. · Perform word processing and other clerical duties, such as typing correspondence, printing reports, faxing, and photocopying. · Call for maintenance on copy machines as necessary. · Manage all office supplies; place orders and stock work areas and supply cabinet as needed. · Order new business cards, name badges, and tags as needed. · Assist Executive Assistant with set up for Board Meetings. · Work with the Director, Marketing and Communications, to track and follow up on sponsorship donations for the Annual Meeting. · Assist with Annual Meeting registration, set up, check-in table, and take down. · Assist with staff events: holiday and other parties, summer outings. · Manage the Customer Service inbox and document additions in NetSuite. · Support the Finance Department as needed with processing, producing, submitting, and archiving Member Agency, Corporate Partner, and customer invoices through NetSuite. · Other duties as assigned. Qualifications: The requirements below represent the knowledge, skills, and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. · High School Diploma or GED. Associate's degree preferred. · Minimum of 3 years of experience as a receptionist or in a clerical position with phone responsibilities. · Upbeat personality with the ability to project a friendly but business-like presence both on the phone and in person. · Ability to handle multiple tasks in a busy office environment. · Strong communication, interpersonal, and organizational skills. · Experience with word processing (Microsoft Word preferred); experience with other various computer software applications (spreadsheets, presentations, and databases) preferred. · Excellent typing and proofreading skills. Physical Requirements: The requirements below represent the knowledge, skills, and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The nature of the job requires considerable keyboard and mouse usage, walking around facilities, and sitting for long periods of time. Must have visual acuity and hearing ability for communicating with others and gathering and accessing written and computerized information. Ability to access any locations where the company's business is conducted. About NYSID: NYSID is the Non-Profit organization designated by the NYS Education Department under the New York State Finance law to serve New York's Preferred Source program, which works to provide gainful employment for New Yorkers with disabilities. Rehabilitative agencies throughout New York State that provide support services to individuals with disabilities choose to become members of NYSID. On behalf of these members, and sometimes in conjunction with private sector partners, NYSID enters into contracts with state and local government agencies for goods and services that disabled New Yorkers create or perform. Come Join Our Team! We offer medical and dental benefits (80% paid by NYSID), a retirement program (5%+ of gross income), paid time off, tuition reimbursement, group life insurance, and other benefits. We have been named a Top Workplace, most recently in 2025, by the Albany Times Union. Email cover letter, resume, and salary requirements to ***********************. We are an Equal Opportunity Employer. Schedule: 37.5-hour work week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health reimbursement account Life insurance Paid time off Tuition reimbursement Vision insurance

Forrest Solutions is seeking a poised, professional, and polished Receptionist to support the executive floor for one of our prestigious financial services clients. This role serves as a key point of contact for the executive suite, ensuring every interaction with executives, clients, and guests reflects a high standard of professionalism, hospitality, and discretion. This position is ideal for someone who enjoys working in a fast-paced, professional environment, understands executive-level service, and takes pride in creating a welcoming, seamless experience for all visitors. Shift: 8:00 AM-5:00 PM Pay Rate: $26-$29 per hour Key Responsibilities Greet and assist executives, clients, and guests with professionalism and warmth. Manage the visitor experience from arrival to departure, coordinating with security, lobby staff, and internal teams. Partner with executive assistants and internal stakeholders to support meeting logistics and scheduling needs. Maintain a polished, guest-ready reception area that reflects executive and brand standards. Support meeting coordination, including room readiness, catering, and hospitality services as needed. Track visitor activity and support reporting related to reception and guest services. Provide concierge-style support to visitors, including refreshments and basic accommodations. Handle sensitive and confidential information with discretion and professionalism. Collaborate with facilities, security, and office services to support daily operations and emergency procedures. Provide general administrative support, including visitor logs, documentation, and supply management. Demonstrate flexibility, strong judgment, and problem-solving skills in a professional, fast-paced environment. Qualifications Minimum of 2-3 years of experience in a corporate receptionist or front desk role, preferably within a professional services or financial environment. Experience supporting executive-level or high-profile clientele preferred. Strong communication and interpersonal skills with a professional presence. Polished appearance and customer-service-oriented demeanor. Strong organizational and multitasking abilities. High level of discretion, confidentiality, and emotional intelligence. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Background in hospitality, administrative support, or client services is a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or military status.

Clarity Recruiting is looking for experienced support staff looking for their next opportunity. We have multiple clients looking for Receptionists/Office Assistants/ Event Assistants on a temporary day to day basis. The general hourly range for these roles are $17-20/hr DOE Responsibilities will possibly include: Answer and direct phone calls Assist in the preparation of regularly scheduled reports Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Requirements and skills: 1-2+ years experience as a Receptionist, Office Assistant or has worked hospitality Knowledge of office management systems and procedures Proficiency in MS Office Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multi-task

THE CLIENT Our client is a New York-based investment firm specializing in private equity, private debt, and secondary investments across the United States and Canada. The firm offers a fast-paced, collaborative, and team-oriented environment where professionals are encouraged to take initiative, work independently, and contribute to a positive office culture. This is a great opportunity to join a dynamic organization in a front-facing role that offers variety, visibility, and room to grow. THE ROLE The firm is seeking a polished and personable Receptionist and Office Manager to manage front-of-house operations and ensure a seamless experience for guests, clients, and internal staff. This role is ideal for someone who thrives in a fast-paced setting, enjoys being the face of the firm, and has experience in private equity or alternative investments. The Receptionist will play a key role in maintaining the firm's professional image and supporting the smooth flow of investor meetings and daily office activity. Key responsibilities include: Greeting and assisting guests, clients, and vendors with professionalism and warmth Managing a busy conference room calendar, including setup, breakdown, and quick turnovers between meetings Coordinating catering orders and maintaining kitchen and pantry supplies Ensuring meeting spaces are clean, well-stocked, and prepared for investor visits Maintaining a polished and organized front desk and reception area Supporting general office operations and administrative tasks Handling mail, deliveries, and courier services Partnering with internal teams to support events and office initiatives THE CANDIDATE The ideal candidate is well-presented, personable, and confident, with a natural ability to make others feel welcome. While prior experience in a receptionist or client-facing role is a plus, the firm is open to candidates who show strong potential, a positive attitude, and a willingness to learn. Experience in private equity or alternative investments is strongly preferred due to the fast-paced nature of the role and the volume of investor activity. Key qualities include: Friendly, communicative, and approachable demeanor Strong organizational skills and attention to detail Ability to work independently and remain composed under pressure Experience managing conference room logistics and guest-facing responsibilities Reliable, punctual, and professional COMPENSATION & BENEFITS Full-time, on-site role Core hours: 9:30am - 5:30pm Base salary: $85K-$110K, commensurate with experience Discretionary bonus Excellent benefits package Joss Search is proud to be an Equal Opportunity employer, passionately supporting and promoting equality, diversity and inclusion. We are committed to building an inclusive culture, respecting our individual differences and bringing our community together

Experienced Medical Receptionist - Front Desk, Mineola, Long Island. For Premier Private Ophthalmology Office in Mineola, Long Island (11501), adjacent to Long Island Railroad, Mineola Station and NYU Winthrop University Hospital with affiliated practice in the NYC, East Village (close to Stuyvesant Town / Union Square/ less than 1 block to L train), Both offices are beautiful, newly renovated with a positive vibe and teaching environment. This is a great opportunity to join a well-established, growing ophthalmology practice. Experience with insurance eligibility, understanding of billing and credentialing a must. Ophthalmology and Eye Care experience preferred. Competitive starting salary and benefits package come with this part-time (possible future full-time) opportunity. If you are interested, please forward your resume to: ************************ and ***************************. Applicant must be friendly, energetic, highly organized, and dependable with excellent customer service, computer and administrative skills. The ability to effectively and professionally communicate with patients, co-workers, managers and physicians is critical. Candidates must be able to maintain a professional image in appearance as well as over the phone. Providing courteous and friendly service to all patients while contributing to building a positive work environment is key! ***Ideal candidate is someone who can work (2-4 days/wk) in both offices (Long Island and NYC). Days and times needed include Mon., Tues., Wed., and Fridays with Fridays a priority. Typical shift would be 8:00/9:00AM to 4:00/6:00PM Job Responsibilities include: • Greet patients, patient registration, telephone coverage and appointment scheduling *Multi-task • Ensure patient information is accurate including billing information • Check patient eligibility and be familiar with in NY insurance carriers including commercial, governmental, Medicare, Medicaid, HMO, etc. • Answer insurance and collection calls from patients, call insurance companies to verify coverage or receipt of claims, call insurance companies to pre-certify procedures • Inform patients of medical office procedures and policies • Maintain and manage patient records • Move patients through appointments as scheduled • Collect co-pays and payments • Obtain external medical reports as required by medical professionals • Complete other clerical duties as assigned • Ensure reception area is well maintained, neat, clean, and well stocked. • Safeguard patient privacy and confidentiality • Experience in the medical field and understanding of terminology is desirable. • Ability to work well in a team environment a must. • Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion. • Proficiency with reading, writing, and communicating in English. • Proficiency Problem-solving skills to research and resolve discrepancies. • Knowledge of medical terminology likely to be encountered in medical claim • Special projects when needed. • Great hospitality skills with patients is paramount

Job Description PART-TIME & FULL-TIME | SEASONAL POSITIONS AVAILABLE This is where we're supposed to give you a quick introduction about working at Jay Peak. Except there's nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you're so inclined, work with you to help create a career. Still interested? Keep reading. The Activities-Reservations Agent receives incoming reservation/activities calls for Jay Peak Resort Properties. Makes required reservations and informs guest of policies. Respond to Email inquiries. Works with guests via 3rd party extranets. ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned) Answers incoming calls for lodging guest reservations inquiries for Jay Peak Resorts. Answers incoming calls for Resort Activities Center. Up-sell lodging guests into on resort amenities such as lessons, Clips and Reels, dinner reservations. Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival. Assist guests in best understanding the Resort's various lodging accommodations, packaging options available & on property amenities. Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs. Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out. Maintain current knowledge of lodging specials, sell rates & Resort events. Obtain beneficial information from incoming callers, offering effective tracking for resort sales. Maximize potential room revenue by following specified selling guidelines. Other duties as assigned by supervisor, which could be directly related, or unrelated to original position. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. COMPUTER SKILLS Ability to use multiple property software programs to successfully complete guest needs. OTHER QUALIFICATIONS Professional customer service/communication skills & telephone etiquette. Ability to retain and explain details patiently to callers. Ability to learn and work with GDS Providers. Must be willing to adapt to constant changes in a fast-paced environment. Familiarity with computer software, such as Excel and Word, Ability to learn Maestro software (on the job training available for Maestro training). Sales skills and good customer service manner. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit and use hands to finger, handle or feel. The employee is occasionally required to walk. Specific vision requirements of this job include close vision and color vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RESORT CONDITIONS This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays WHY WORK AT JAY PEAK? We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone but we're not looking for everyone-we're looking for you. IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU'LL GET Wage: $17.76 per hour Paid Sick Time 401k program eligibility with employer match after a year of employment with 1,000 hours of service FREE or deeply discounted season passes for you and your dependents Employee Recognition Programs (including daily, monthly, yearly, and seniority programs) Seasonal employee parties Regular free employee breakfasts/lunches, family events, and parties For a full listing of employee perks both on and off-property, click here Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at ************ or ********************. Powered by JazzHR lw N4l2AI1U

Job Description $18-25 hourly depending on experience does have the option to be a hybrid position but does require in person training* INNS OF AURORA, LLC CORE VALUES: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: • Courage • Initiative • Dependability • Flexibility • Integrity • Judgment • Respect for others Position Purpose: Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor. **Weekend and Evening Availability is Required** Responsibilities/Duties/Functions/Tasks: Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels. using available resources to accommodate guest requests within parameters Communicate with guests primarily via phone and e-mail, occasionally in person. Act as a brand ambassador to curate "the perfect stay" for each and every guest Provide back-up support for guest services staff members, as needed. Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity Strategically up-sell guests to maximize revenue Provide tours to guests, if requested Provide support for Sales Department Maintain an approachable, knowledgeable, and accommodating attitude Answer general inquiries and direct phone calls to their appropriate departments Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor Maintain knowledge of current area events, activities, and hours of operation Maintain knowledge of guest policies, room rates, and availability Other duties, as assigned Requirements High school degree Comfortable working in a highly technical, multi-system driven environment Knowledge of high-touch operations and service requirements Ability to work independently and exercise excellent judgement Excellent written and verbal communication skills Proficiency in Microsoft Office programs and strong computer literacy Ability to multi-task effectively under fast-paced working conditions Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, holiday and evening availability PREFERENCES Prior experience in hotel operations/ reservations Experience working with Stay n' Touch PMS and Synxis CRS Specialized historical knowledge of Cayuga County Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn Familiarity with IOA properties Benefits We are proud to offer outstanding benefits to all of our employees. Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits. We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

The Reservations Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and information. Key Accountabilities: Maintain complete knowledge of: All hotel facilities/services, hours of operation. All guest room layouts, bed types, decor,and locations. Room availability for any given day. Restricted dates, rates, and room types. All room rates, packages, and promotions. Specific arrangements between hotel and travel agencies, corporate reservations center. Entertainment/special events scheduled in hotel. Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Maintain complete knowledge of computer and manual systems. Access all functions of the computer system according to the established procedures and standards. Set up a workstation with necessary supplies and resource materials; maintain cleanliness throughout shift. Agent will be the relief/coverage for the Group Coordinator when they take time off. Process all reservation requests, changes and cancellations received by phone or email, internally and through corporate reservations center or travel agencies. Ascertain callers' needs through open-ended questions. Enthusiastically describe room accommodations and all amenities. Obtain all designated information to book a reservation. Accommodate special requests and designate such in PMS. General Requirements: A bachelor's degree in Hotel Management, Hospitality, Business Administration, or related field is preferred or equivalent hotel work experience. At least one year of previous hotel experience, in a luxury environment preferred. Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure, and handle multiple tasks simultaneously. Computer operations experience (keyboarding skills). Must possess an aptitude for guest service and have a cheerful, positive attitude. Must be fluent in English, and fluency in at least one foreign language is preferred. We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this positions start at $32.95 per hour.

Business Unit: The Peninsula New York The Reservations Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and information. Key Accountabilities: * Maintain complete knowledge of: * All hotel facilities/services, hours of operation. * All guest room layouts, bed types, decor,and locations. * Room availability for any given day. * Restricted dates, rates, and room types. * All room rates, packages, and promotions. * Specific arrangements between hotel and travel agencies, corporate reservations center. * Entertainment/special events scheduled in hotel. * Maintain complete knowledge and comply with all hotel and departmental policies and procedures. * Maintain complete knowledge of computer and manual systems. * Access all functions of the computer system according to the established procedures and standards. * Set up a workstation with necessary supplies and resource materials; maintain cleanliness throughout shift. * Agent will be the relief/coverage for the Group Coordinator when they take time off. * Process all reservation requests, changes and cancellations received by phone or email, internally and through corporate reservations center or travel agencies. * Ascertain callers' needs through open-ended questions. * Enthusiastically describe room accommodations and all amenities. * Obtain all designated information to book a reservation. * Accommodate special requests and designate such in PMS. * General Requirements: * A bachelor's degree in Hotel Management, Hospitality, Business Administration, or related field is preferred or equivalent hotel work experience. * At least one year of previous hotel experience, in a luxury environment preferred. * Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure, and handle multiple tasks simultaneously. * Computer operations experience (keyboarding skills). * Must possess an aptitude for guest service and have a cheerful, positive attitude. * Must be fluent in English, and fluency in at least one foreign language is preferred. We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this positions start at $32.95 per hour. FOLLOW US Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: Event Planning, Hospitality

Now Hiring: Front Desk Agent - von Trapp Family Lodge & Resort Stowe, VermontJoin our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We're seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out. About the Role: As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment. Key Responsibilities: Greet and check in guests, ensuring accuracy in room assignments and billing Provide friendly, knowledgeable assistance on resort amenities, events, and activities Maintain thorough knowledge of resort services, family history, and local attractions Handle guest concerns or requests with professionalism and care Manage reservations, activity bookings, dining arrangements, and folio charges Uphold front desk cleanliness and guest confidentiality at all times Assist in training new team members and support communication across departments Maintain a $400 cash bank and follow cash/credit handling protocols Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro Position Requirements: Previous front desk, guest service, or hospitality experience preferred Excellent communication and customer service skills Comfortable using computers and hotel software systems (training provided) Ability to multitask in a fast-paced environment Strong attention to detail and ability to problem-solve on the spot Professional, friendly, and dependable demeanor Ability to stand for long periods and occasionally lift up to 25 lbs Availability to work weekends, holidays, and varied shifts as needed Benefits & Resort Perks: At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy: Medical, dental, and vision insurance Life and disability insurance 401(k) with employer contribution Flexible Spending Accounts (medical & dependent care) Paid time off (2+ weeks to start) Bereavement leave Employee Assistance Program Plus, enjoy exceptional on-property perks for you and your family: Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast Free staff meal during 8-hour shifts 20% dining and retail discounts 50% off massages Free access to most guided property tours Lodging discounts for friends and family Ready to bring your hospitality skills to a one-of-a-kind resort experience? We'd love to meet you! Apply today to be part of the von Trapp family tradition.

Job Description RESERVATIONIST We vow to meet and exceed the highest standards of excellence and provide an unparalleled dining experience. Simply put, we strive to provide: “Great Food, Great Service, and Great Vibe” Essential Duties and Responsibilities: · Handle reservations for all Catch Hospitality Group restaurants in NYC's Meatpacking District · Answers all phone calls with a warm, inviting and professional tone · Maintain an efficient and accurate reservation system · Full understanding of all basic restaurant information, including floor plans and service flow of the restaurant · Communicates all reservations, cancellations and guest issues with the Restaurant and Events Managers and the Maitre'd Apply now if you: · Have at least 1 year reservations experience with a high volume, fine dining restaurant · Are organized and proficient at multi-tasking · Are a reliable, flexible team player willing to learn and adapt to new situations · Have strong verbal communication skills · Are committed to perfection and have a genuine passion for hospitality · Thrive in a fast-paced environment and work well under pressure · Have open availability to work days, nights and weekends What we offer you: · Unparalleled training and development programs · Generous employee discounts on dining, retail, amusements and hotels · Flexible schedules · Multiple health benefit plans to suit your needs · Dental, vision, voluntary life, short term disability · Paid sick leave · Opportunities for advancement · Community volunteer opportunities through Landry's League · Positive and respectful work environment where diversity is valued · Pay rate: $17 - 25 per hour Learn more by visiting our website at ************************ EOE

Settle into the heart of Times Square. The perfect setting for any occasion, the Broadway Lounge and Revel & Rye offer bold New York flavors, floor-to-ceiling windows, and bustling views under the lights of Times Square. Gather pre and post-show, catch-up with friends, or take in the hustle and bustle of New York City. Who you are: We're looking for an intelligent, confident, organized and thoughtful individual who exemplifies USHG's core Behaviors. The ideal candidate thrives in a fast-paced, non-stop environment, is adept at prioritizing tasks, possesses excellent communication skills both with guests as well as colleagues, loves solving problems, building long-lasting relationships, and creating positive outcomes. The ability to be strategic, flexible, proactive, calm under pressure, resourceful and efficient is in your DNA. Superior verbal and written communication skills, strong decision-making ability, sense of urgency, empathy and attention to detail is essential. What you'll do: Consistently support a culture of Enlightened Hospitality Possess and exhibit the drive to provide exceptional customer service. Act as the reservations liaison between the guest and Maitre d' for the Marriott Marquis Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests to deliver Enlightened Hospitality. Exhibit professionalism when speaking to guests and communicating information This position is in person only (not remote) What we need from you: Experience in a front of house role in a hospitality business preferred Customer Service Conflict Resolution Attention to detail Professional, articulate, and punctual. Knowledge of Opentable Understanding of Microsoft Office (Excel, Word, Outlook, etc) Full-time flexible hours (able to work days, nights, weekends, holidays) What you'll get from us: At Union Square Hospitality Group, we believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Reservationist, you'll enjoy: Competitive pay: Hourly rate of $24/hour Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care Time to recharge: Generous paid time off and paid parental leave to support life outside of work Invest in your future: A matched 401(k) plan to help you grow long-term savings Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship Hospitality perks: 51% dining discount across the entire USHG family of restaurants Convenience & flexibility: Pre-tax commuter benefits for transit and parking Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality Putting Enlightened Hospitality into Practice Integral to our culture are our six behaviors. Our behaviors guide how we work together. We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong Turn over the rocks and always be connecting dots to build uplifting experiences and relationships Center the salt shaker with an unwavering commitment to excellence and the values that matter most Write a great next chapter. The road to success is paved with mistakes well-handled Bring a charitable assumption and err on the side of generosity Leave our campsite better than we found it; always responsible for the impact of our wake *The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors. The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami. Job Summary: *This position is for PM shifts only* Reservationists are dynamic hospitality professionals responsible for answering all Gracious Hospitality Management (“GHM”) phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with all restaurant and Event teams to ensure a smooth continuation of service. Essential Job Duties & Responsibilities: Job duties and responsibilities include, but are not limited to the following: Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid. Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management. Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team. Books customer reservations to the satisfaction of the customer and capacity of each restaurant. Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations. Fields phone and email inquiries for GHM. Communicates messages to management or the correct department. Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager. Reports to each scheduled shift on time, in uniform, and ready to work. Assists other stations or areas of the restaurant when requested by management. Qualifications: Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English. Must be reachable by email and able to communicate via phone as well. Communicates information effectively and efficiently. Excellent organizational skills and attention to detail. Possesses a positive, results-oriented, team-player mentality. Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment. Ability to under pressure and maintain professionalism when working under stress. Knowledge of workplace safety procedures and local Department of Health standards. Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy. Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs. Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. Ability to execute steps of service in adherence with company policy. Excellent interpersonal and customer service skills. Excellent communication with management and teammates. Ability to operate phones. 1+ years similar experience preferred. New York State's Pay Transparency Law requires employers to include a range of pay for all advertised job, promotion, or transfer opportunities. New York Pay Range$20-$23 USDBenefits (with variation for full-time/part-time employment): Structured, generous compensation for all positions Comprehensive Medical, Dental, and Vision benefits Flexible Spending Account/Health Savings Account Commuter Benefits Referral Bonus Program Career Advancement Opportunities Employee Recognition Awards Paid Time Off Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status. Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at *********************.

The DePaula Mazda Service Department is looking for a highly motivated, energetic individual to provide our guests with exceptional customer service at our courtesy transportation desk. This is a customer service based position that requires strong computer literacy skills and some knowledge of vehicles. This is a full time role, with hours Monday-Friday 8am - 5pm. Starting hourly pay is $18-$19.hr. Please, No Phone Calls. Duties include but are not limited to: Coordinating loaner/rental cars to clients in a courteous and prompt manner Record information in computer systems and ensure paperwork is completed accurately Complete loaner/rental contracts thoroughly and accurately Assist in maintaining inventory of loaner/rental vehicles Inspect vehicles for damage and make sure all vehicles have current registration Refueling vehicles Follow direction from Service Management and assist when necessary Perform other duties as they may be assigned by management Requirements: Excellent communication skills Must maintain a professional appearance Ability to adapt and support new processes and changes Ability to maintain emotional control in stressful situations Valid NYS Driver's License in good standing Must be able to pass a pre screen drug test The ability to work independently with limited supervision NO PHONE CALLS PLEASE BENEFITS: Medical/Health Plans including Vision Dental 401(k) Sick & Vacation Time Professional Training Employee Discounts

About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world's most sought-after restaurants and uncovering hidden gastronomic gems. You'll work closely with our global network of hospitality partners to deliver exceptional dining experiences-from Michelin-starred establishments to exclusive chef's tables and trending culinary pop-ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations. Success in this role means: * Delivering outstanding customer service and personalized recommendations. * Staying ahead of dining trends, seasonal menus, and industry developments. * Collaborating with internal teams and preferred suppliers to meet departmental goals. * Maintaining a sharp eye on competitor offerings and exclusive member privileges. * Thriving in a fast-paced environment where precision and timeliness are key. If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine. Key responsibitilies: * Manage reservation requests for domestic and international restaurants * Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service. * Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass-affluent). * Follow up with members to confirm interest, answer questions, and finalize arrangements. Operational Excellence and SOP Enforcement * Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top-tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses. * Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members. * Submit quotes and confirmations via CRM systems and ensure all member payments and supplier transactions are processed accurately through the finance team. Cross-Regional and Specialized Support * Act as a primary U.S. contact for VIP and high-touch dining requests from global offices, providing expert guidance and support. * Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend-based recommendations. * Identify recurring issues or member pain points and escalate to the U.S. Partnerships Manager as needed. Account Prioritization and Member Advocacy * Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle. * Always act in the best interest of the member, fulfilling requests in the most resourceful and intelligent way while following best practices. Knowledge and Relationship Management * Maintain expert-level understanding of Ten's U.S. dining proposition and ensure consistent application across global teams, driven by a genuine passion for exceptional culinary experiences. * Stay informed on newly opened establishments, launched experiences, and developments in the assigned area of expertise, with a strong enthusiasm for the dining industry. * Represent the business externally at networking events, FAM trips, and trade shows to enhance Ten's profile and industry relationships, showcasing your dedication to the world of dining. * Provide operational feedback to the U.S. Partnerships Manager to improve access strategies and support communication of new dining benefits to global teams, fuelled by your commitment to delivering outstanding dining experiences. Reporting and Performance * Meet monthly KPIs related to sales, Net Promoter Score (NPS), and service efficiency. * Manage multiple concurrent requests and sourcing options from various suppliers, adapting to shifting priorities and completing tasks within defined timeframes. * Minimum 2 years of experience in luxury dining, hospitality, or concierge services, with deep familiarity across the U.S. restaurant landscape-especially NYC's top-tier venues (e.g., Carbone, Tatiana, The Polo Bar). * Expert knowledge of high-demand restaurants, including reservation policies, insider access strategies, and relationship management with elite dining partners. * Exceptional organizational skills, capable of managing requests while maintaining accuracy, timeliness, and member satisfaction. * Experience supporting high-net-worth individuals, tailoring dining experiences to their preferences, occasions, and expectations. * Excellent communication and coordination skills, with the ability to guide global Lifestyle Managers (LMs) on SOPs, escalation protocols, and member expectation management. * Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with CRM systems and reservation platforms (e.g., OpenTable, SevenRooms). * Analytical mindset, with the ability to track request volume, conversion rates, and member outcomes, and report trends to the U.S. Partnerships Manager. * Adaptability and poise under pressure, especially during off-hours and urgent requests, following defined escalation paths and SOPs. * Collaborative spirit, supporting cross-regional teams and contributing to knowledge base upkeep, training materials, and operational feedback loops. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Additional qualifications * A passion for working in a business that places members and customer service at their core as well as commercial success. * A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences * Excellent English language skills, both written and spoken and any second language is always an advantage. * Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: * Employee Assistance and mental wellness resources * Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. * 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). * 3 extra float days after 3 years of work. * One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. * Full catalogue of learning modules that cover a wide range of categories for personal and professional development * Discount on Pet Insurance and a variety of other non-travel perks and discounts * IATA card after 90 days which gives access to travel discounts * Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service * Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law