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  • Office Associate

    Exela Technologies 3.8company rating

    Front desk agent job in Chicago, IL

    Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. About the Role: As a Customer Service Representative/Technical Site Representative, your primary responsibility is for electronic print, but not limited to copiers, printers, multifunctional printer equipment, customer satisfaction, troubleshooting, hardware and related technology, and Help Desk assistance. Key responsibilities include, but are not limited: ยท Maintaining equipment, meter reads, color printer calibration, etc. ยท Ordering supplies ยท Maintaining identified metric reports ยท Coordinating Device ordering, logistics and transportation ยท Providing assessment and recommendations for device requests ยท Scheduling remote Device machine on a routine basis ยท Responding to end-user service calls within one (1) business hour to ยท provide first level of support. ยท Acting as single point of contact for Device support and supplies To perform the job successfully, requires being able to demonstrate the following competencies: ยท Problem Solving - identify and resolve problems in a timely manner ยท Oral Communication - listens, clarifies and responds appropriately ยท to questions. ยท Planning/Organizing - set prioritizes and plans work activities ยท To use work time efficiently. ยท Quality - demonstrates accuracy and thoroughness ยท Attendance/Punctuality - consistently at work and on time ยท Dependability - follows instructions and responds to management ยท direction ยท Ability to work independently Essential Qualifications: ยท High school diploma or equivalent (GED) preferred ยท Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry. ยท Basic experience in networking functions including IP addresses and DNS, print servers ยท 1-2 Years customer service experience ยท Consistent walking, lifting, and standing is required ยท Experience with maintaining and basic troubleshooting of printers, copiers, and fax equipment ยท Good mechanical skills including comfort with opening printer and adding toner, cleaning, replacing networking cards, maintenance/usage kits ยท Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution. ยท Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink. ยท Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies. ยท Ability to work at a computer for extended periods. ยท Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds. ยท Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment. ยท Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues. ยท Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships. ยท Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage. ยท Ability to interfacing with end user in professional manner, sense of urgency ยท Ability to effectively work individually or in a team environment ยท Competency in performing multiple functional tasks ยท Ability to meet employer's attendance policy ยท Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties. ยท Ability to engage in repetitive motion activities like twisting, bending, and climbing. ยท Lifting up to 50 pounds ยท Standing for long periods of time ยท Significant walking ยท Close vision and ability to focus are necessary for performing tasks accurately. "The pay range for this position starts at $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.โ€ EEO Statement Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com ****************. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.
    $17 hourly 3d ago
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  • Trading Application Support Front Office

    Quanteam-North America (Rainbow Partners Group

    Front desk agent job in Chicago, IL

    As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Context : Our client, a leading player in Global Markets based in Chicago, is seeking a Front Office IT Business Analyst to join its Business Support & Monitoring IT team. The role focuses on providing Level 1 functional support and business analysis across critical trading, booking, pricing, and risk management applications for Equity Derivatives, Equity Finance/Delta One, Securities Lending, Global Macro, and Credit. Your Role : Act as the main point of contact for traders, building trusted relationships with Front Office desks. Handle Level 1 functional support: user requests, incident management, escalation, and follow-up. Gather and document business requirements, conduct functional testing, and support production releases. Collaborate with IT development teams (local and global) to deliver system enhancements. Provide training, user documentation, and guidance on applications (Fidessa, Dash, Sophis, Loanet, etc.). Monitor trading workflows, identify improvement opportunities, and ensure smooth business operations. What We're Looking For : Bachelor's degree in Computer Science, Finance, or related field. Solid experience as an IT Business Analyst or IT Support Analyst within Front Office - Equity Derivatives. Strong knowledge of Equity Derivatives products, trading workflows, pricing, and risk management. Confortable working on Unix/Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc.). Familiarity with trading platforms (Fidessa, Dash, EMSX) and systems such as Sophis or Loanet. Experience working with relational and no-relational databases (good SQL skills). Knowledge of FIX and other order/rfq/trading protocols. Excellent communication and stakeholder management skills, customer-focused mindset. Ability to multi-task, prioritize, and thrive in a fast-paced trading environment. Knowledge of Agile methodologies is a plus. This role offers the chance to work closely with trading teams and cutting-edge systems in a dynamic, multicultural environment.
    $29k-37k yearly est. 1d ago
  • Front Desk Agent - The Ritz-Carlton

    Sage Hospitality 3.9company rating

    Front desk agent job in Chicago, IL

    Why us? Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience One to two years of employment in a related position with this company or other organization(s). Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $24 - $26/hourly
    $24-26 hourly Auto-Apply 60d+ ago
  • Front Desk Agent

    H.S.H Limited

    Front desk agent job in Chicago, IL

    Business Unit: The Peninsula Chicago The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. * Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. * Grow within a diverse multi-outlet property. * Exceptional health benefits package and 401(k) with company match. Key Accountabilities: * Ensure proper operation of all responsibilities of Front Desk operations * Knowledgeable and fully adheres to both Peninsula and Forbes standards. * Maintain consistency in performance in accordance with both Peninsula and Forbes standards * Communicate with all departments to create a guest centric experience * Be in full compliance with Head Office database requirements * Ensure efficient operation of the Front Desk responsibilities with efficient handover General Requirements: * 2 years of Front Office experience in luxury property ideal * Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred * Ability to deal with a high level of work demand and pressure, individual must have great organization skills. * Excellent command of written and spoken English Benefits We Offer: * 10 vacation days per year * 9 paid holiday days per year * 5 Chicago Paid Sick Leave days per year * 5 Chicago Paid Leave days per year * Complimentary employee meals * Discounted parking * Discounted and complimentary room nights at The Peninsula Hotels * 50% restaurant discount * 50% discount on spa services * 25% discount on spa retail * 80% company-paid medical, dental and vision coverage * Complimentary life insurance * Complimentary long-term disability * Retirement plan with 5% company match We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $24-27 per hour. FOLLOW US Nearest Major Market: Chicago Job Segment: Housekeeping, Hotel Reception, Hospitality
    $24-27 hourly 6d ago
  • Front Desk Agent at Southbridge

    Southbridge 3.9company rating

    Front desk agent job in Chicago, IL

    Job Description Gray Line Tennessee in Chicago, IL is looking for one front desk agent to join our team. Our ideal candidate is attentive, ambitious, and engaged. Benefits We offer many great benefits, including free early access to your pay through Homebase. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to reading your application. Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.60 - $19.80/hour. About Gray Line Tennessee: Gray Line Tennessee is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $15.6-19.8 hourly 6d ago
  • Front Desk Agent at Hilton Brand Hotel

    Matt 3 LLC

    Front desk agent job in Matteson, IL

    Job DescriptionBenefits: Competitive salary Paid time off Training & development About Us: At Hilton-branded hotels within the Garnet Hotels portfolio, we believe in warm hospitality, efficiency, and creating a seamless guest experience. We manage multiple properties across the U.S. and are currently seeking a reliable, friendly, and detail-oriented Front Desk Agent to join our team and represent the front line of guest service. Job Responsibilities: Greet guests with professionalism and a warm, welcoming attitude Check guests in and out using Hiltons property management system (OnQ preferred) Handle guest requests, complaints, and room assignments Answer phones, manage reservations, and provide information about hotel amenities Process payments and maintain accurate records Collaborate with housekeeping and maintenance teams for smooth operations Uphold Hilton brand standards at all times Requirements: Previous front desk or hospitality experience preferred (Hilton brand experience is a plus) Excellent communication and customer service skills Ability to work flexible shifts, including weekends and holidays Familiarity with front desk systems or willingness to learn Strong attention to detail and ability to multitask High school diploma or equivalent required Benefits: Competitive hourly pay Hilton employee discounts Career growth opportunities within Garnet Hotels Supportive work environment On-site training provided Shift: Full-time / Part-time options available Shifts may vary (morning, evening, overnight) To Apply: Interested candidates may send their resume to: ***********************
    $27k-33k yearly est. Easy Apply 11d ago
  • Front Desk Agent

    Wabash OPCO Hotels LLC

    Front desk agent job in Chicago, IL

    Job DescriptionBenefits: Competitive salary Employee discounts Paid time off Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds
    $27k-33k yearly est. 26d ago
  • Front Desk Agent/Night Audit at Super 8 Chicago

    Super 8 Chicago

    Front desk agent job in Chicago, IL

    Job Description Super 8 Chicago in Chicago, IL is looking for one night audit to join our team. Our ideal candidate is self-driven, motivated, and engaged. Prior Hotel Front Desk Experience Required. NIGHT AUDIT AVAILABILITY REQUIRED Responsibilities Check guests in/out Make reservations Answer phones Laundry Enforce policies of property Run Audit Qualifications Experience in hospitality required We are looking forward to receiving your application. Thank you.
    $27k-33k yearly est. 8d ago
  • Front Desk Agent

    VH Maliha Chicago Inc.

    Front desk agent job in Chicago, IL

    Job DescriptionDescription: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to be the welcoming face of our organization. This role is essential in creating a positive first impression for our clients, visitors, and team members. If you enjoy providing excellent customer service and thrive in a dynamic environment, we invite you to join our team. Key Responsibilities: - Greet and assist visitors, clients, and staff in a courteous and professional manner - Manage check-in and check-out processes efficiently - Answer and direct incoming phone calls promptly and accurately - Handle inquiries and provide information about the organization and services - Maintain the reception area in a clean, organized, and welcoming condition - Manage scheduling, appointments, and reservations as needed - Perform administrative tasks such as data entry, filing, and correspondence - Ensure security protocols are followed and report any concerns to management Skills and Qualifications: - High school diploma or equivalent; additional certification is a plus - Proven experience in customer service or front desk operations preferred - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Proficiency in Microsoft Office Suite and basic office equipment - Ability to remain calm and professional under pressure - Attention to detail and problem-solving skills - Friendly, approachable demeanor with a positive attitude Join our team and be part of a company that values professionalism, teamwork, and growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed. Requirements: Education & Experience High school diploma or equivalent (required) Previous customer service or hospitality experience (preferred) Prior front desk or reservations experience a plus Skills & Abilities Strong verbal and written communication skills Friendly, professional, and guest-focused attitude Excellent customer service and problem-solving skills Ability to multitask in a fast-paced environment Strong attention to detail and accuracy Basic computer proficiency and data entry skills Job Knowledge Experience with hotel reservation and property management systems, including PEP (Property Engagement Platform) and OnQ Knowledge of check-in and check-out procedures Understanding of room types, rates, and availability Familiarity with billing, payments, and cash handling Ability to handle guest requests, complaints, and special accommodations Physical & Schedule Requirements Ability to stand for extended periods Ability to lift up to 25 lbs Flexible availability including weekends, holidays, evenings, and overnight shifts Personal Qualities Professional appearance and demeanor Reliable, punctual, and adaptable Respect for guest privacy and confidentiality Preferred Qualifications Multilingual abilities Knowledge of local attractions and transportation Previous hotel front desk experience
    $27k-33k yearly est. 22d ago
  • Front Desk Agent

    Warwick Allerton Chicago

    Front desk agent job in Chicago, IL

    Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 50% Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Provide outstanding customer service and name usage in guest interactions. 40% Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. 10% Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Upon check-in inform guest of upgrade/upsell options. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Experience One to two years in a public contact position. Prior Hotel experience preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Payscale $21 - $23
    $27k-33k yearly est. 60d+ ago
  • Front Desk Agent ("Agente de Recepcion")

    Azul Hospitality 3.9company rating

    Front desk agent job in South Bend, IN

    Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience. ESSENTIAL RESPONSIBILITIES Greet and welcome guests upon arrival. Execute the registration and checkout process at the front desk. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer all calls promptly correctly transfer all calls to appropriate departments. Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization. Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail. EDUCATION High school or equivalent education required. EXPERIENCE Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred. LICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
    $25k-30k yearly est. 10d ago
  • Office Worker

    Artech Information System 4.8company rating

    Front desk agent job in Bedford Park, IL

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ยท Performs general clerical functions within the unit (including but not limited to billing, accounts receivable/payable, billing, ordering supplies, filing paperwork, data entry, or taking inventory) Additional Information If you are interested, please contact: Sahil Arora ********** sahil.arora ATartechinfo.com
    $36k-47k yearly est. 1d ago
  • Front Desk Agent (AM)

    General Hotels Corporation 3.9company rating

    Front desk agent job in Munster, IN

    Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The Front Desk Agent is responsible for a variety of tasks, including: Schedule is 7am-3pm Greeting guests as they arrive at the hotel Checking guests in and out of the hotel Answering phone calls and responding to emails Assisting guests with any questions or concerns they may have Maintaining accurate records of guest information and room assignments Handling cash and credit card transactions Providing information about hotel amenities and local attractions Ensuring that the front desk area is clean and organized The ideal candidate for this position will possess the following skills: Excellent customer service skills Strong communication skills, both verbal and written Ability to multitask and prioritize tasks effectively Attention to detail and accuracy Ability to work well under pressure Proficiency in using hotel front desk software and equipment Basic math skills Flexibility to work different shifts, including weekends and holidays Benefits include: Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access (โ€œon-demand payโ€) Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
    $24k-28k yearly est. 60d+ ago
  • Front Desk Agent

    United Dental Partners 4.3company rating

    Front desk agent job in Merrillville, IN

    **MUST HAVE PREVIOUS DENTAL EXPERIENCE** We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they are met by the Dental Assistant. Front Desk is responsible for general administrative tasks associated with the efficient running of the office. Responsibilities Greet patients and check guests in according to established office protocols and verify and update patient information Move patients through appointments as scheduled and schedule appointments ensuring patients are attended to on time Collect payments from patients at time of treatment and Inform patients of financial treatment plan options Manage inbound and outbound calls in a timely manner Requirements Previous administrative work in a dental office is required Positive attitude and enthusiasm for the workday Excellent customer service skills with an outgoing, people friendly personality The ideal applicant will display and demonstrate excellent communication skills with staff and patients Desire to learn new skills and expand your potential Schedule is Monday - Saturday, with one day off Compensation Package and Benefits Compensation will be comprised of a base salary that is commensurate with experience Full Medical Insurance with BCBS, employer pays on average 66% of premium! Dental/Vision Short Term and Long Term Disability Coverage Life Insurance 401(k) with matching Flexible Spending account and more! Job Type: Full-Time Company Overview United Dental Partners is a very fast-growing Dental Support Organization (DSO) serving multi-specialty dental practices in Chicago and Northwest Indiana. The multi-specialty dental groups we serve collectively care for children and adults and offer general, pediatric, orthodontic and oral surgery care.We work in an energetic environment with phenomenal people who love providing fantastic care for patients and know that our ability to provide consistently great care is underpinned by the personalities and values of the people we hire.Job Type: Full-time
    $26k-31k yearly est. Auto-Apply 7d ago
  • Front Office Agent

    Trump International Hotel and Tower Chicago

    Front desk agent job in Chicago, IL

    Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests in accordance with Five Star Service Standards. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 30% Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Trump Hotels Marketing Programs such as Trump Card, for arriving guests. Ensures guest knows location of room, and arranges for Associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guests. 20% Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. 15% Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. 10% Receives special requests from guests, and responds appropriately or forwards requests to appropriate Associates for decisions and actions. 10% Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other Associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. 10% Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Summons Bell Services Associates to escort guests to/from their rooms as appropriate. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. Performs duties as assigned by Director of Front Office and Front Office Manager PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking, standing Constant Climbing stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Stooping Frequent Lifting and carrying Occasional - up to 20 pounds. Reaching Constant Grasping Constant Talking Constant Hearing Constant Near Vision Constant Far Vision Constant Smell Rare Travel Rare SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions reporting directly to this position (titles): None SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. QUALIFICATION STANDARDS EDUCATION High School graduate or equivalent required. 4 year college degree preferred with emphasis in Hospitality. EXPERIENCE 1 - 2 years of prior guest service experience are preferred. Prior hospitality experience also preferred. LICENSES OR CERTIFICATES CPR certification and/or first aid training preferred. GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this [Non-Full Time] position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
    $31k-38k yearly est. Auto-Apply 33d ago
  • Front Desk Agent

    Four Winds Casinos Career Site

    Front desk agent job in New Buffalo, MI

    Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible. Responds to guests' requests or inquiries courteously and promptly. Enters changing reservation information into computer system. Posts charges to guest accounts and processes payment of accounts. Ensures a maximum level of service and satisfaction is achieved and maintained. Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the bank deposit stamp. Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts. Checks for and reports fraudulent transactions. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) preferred. Some college education preferred. Previous hotel/motel experience preferred. SPECIAL QUALIFICATIONS: Must possess excellent communication and organizational skills. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times. Proficient accuracy in Basic Computer Literacy required. This position requires a Level 4 Gaming License. LANGUAGE SKILLS: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply common sense reasoning to variety of situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. A casino environment is typically smoky.
    $25k-31k yearly est. 11d ago
  • Guest Services Agent - Sable at Navy Pier

    Nfm & J LP

    Front desk agent job in Chicago, IL

    General Purpose The Guest Service Agent performs all reception area duties such as greeting guests, answering guest questions, checking guests in and out of guestrooms, answering phones, and booking reservations. The Guest Service Representative also maintains the cleanliness and organization of the reception/office area. Essential Duties and Responsibilities The following represents a list of essential duties and responsibilities; other duties may be assigned as required. Welcomes hotel guests and visitors with a warm smile and a professional demeanor before determining the reason for their visit and assisting them accordingly. Answers all incoming calls promptly and professionally, maintaining a positive attitude while assisting the caller. If unable to help the caller, accurately determine the proper department/person to transfer the caller to or take and relay a message. Enters and/or update data related to guest registration, billing, guestroom assignment, or cancellations. Handles all guest requests within reason (e.g. Making restaurant reservations, booking car service, recommending local attractions, making arrangements, etc.) Maintains and controls room inventory and availability. Possesses knowledge of the hotel's credit policies. Possesses knowledge of hotel products, rates, and special programs. Distributes guests 'mail and packages. Completes checkout procedures for guests. Balances all departments' accounts and completes all required back-up documents. Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift. Monitors guest accounts and notifies supervisor of any extreme changes to any guest account or suspicious actions by guests. Runs a detailed shift audit by employee and balances daily work to computers. Resolves guest requests and complaints in cooperation with appropriate departments. Possesses knowledge of, and uses, emergency procedures. Communicates all guest and employee issues with MODs. Maintains cleanliness and organization of Reception Area. Other Duties Perform special projects and other responsibilities as assigned. Perform other duties as requested by management. Minimum Required Technical Skills and Qualifications Proficient in Microsoft Office applications suite. Excellent people skills and possesses a positive, outgoing, and naturally curious personality. Ability to work productively with other employees as part of a team. Demonstrate a high-levelofproficiencywith computers. Ability to be a clear thinker in pressure situations and exercise good judgment. Remain calm and courteous in demanding and difficult customer situations. Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions. Ability to work a flexible workweek including nights, weekends and holidays. Education/Certifications/Licensure/Experience High School Diploma or GED. Previous hotel front desk experience. Previous guest relations training. Experience in hospitality industry in similar position, preferred. Language Skills Excellent reading, writing, and oral proficiency in the English Language. Physical Demands The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to continuously stand for extended periods of time. Use of hands, fingers, and forearms tooperatecomputeris repetitive. Occasional sitting for completion of paperwork. Ability to push/pull cart as needed. Ability to lift or move objects up to 20 lbs. Standing and walking is continuous for 4-5 hours at a time. Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements. United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team ************.
    $24k-30k yearly est. Auto-Apply 20d ago
  • Bilingual Front Desk Receptionist (Chicago Heights)

    Dental Dreams 3.8company rating

    Front desk agent job in Chicago Heights, IL

    Job Description The Role: Dental Dreams LLC in Chicago Heights, IL is now hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent service to our patients. The ideal candidate will be bilingual (Spanish), with great customer service skills and a passion for helping others. Who Are We: Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff. Benefits: Competitive compensation Benefits package includes: Medical & Vision Insurance FREE dental treatment at our locations PTO 401K Life Insurance, Pet Insurance and More Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Bilingual (Spanish) Customer Service experience Dentrix and/or Eaglesoft We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more! KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
    $29k-35k yearly est. 22d ago
  • Office Worker

    Artech Information System 4.8company rating

    Front desk agent job in Bedford Park, IL

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ยท Performs general clerical functions within the unit (including but not limited to billing, accounts receivable/payable, billing, ordering supplies, filing paperwork, data entry, or taking inventory) Additional Information If you are interested, please contact: Sahil Arora ********** sahil.arora ATartechinfo.com
    $36k-47k yearly est. 60d+ ago
  • Front Office Agent

    Trump International Hotel and Tower Chicago

    Front desk agent job in Chicago, IL

    Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests in accordance with Five Star Service Standards. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 30% Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Trump Hotels Marketing Programs such as Trump Card, for arriving guests. Ensures guest knows location of room, and arranges for Associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guests. 20% Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. 15% Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. 10% Receives special requests from guests, and responds appropriately or forwards requests to appropriate Associates for decisions and actions. 10% Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other Associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. 10% Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Summons Bell Services Associates to escort guests to/from their rooms as appropriate. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. Performs duties as assigned by Director of Front Office and Front Office Manager PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking, standing Constant Climbing stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Stooping Frequent Lifting and carrying Occasional - up to 20 pounds. Reaching Constant Grasping Constant Talking Constant Hearing Constant Near Vision Constant Far Vision Constant Smell Rare Travel Rare SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions reporting directly to this position (titles): None SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. QUALIFICATION STANDARDS EDUCATION High School graduate or equivalent required. 4 year college degree preferred with emphasis in Hospitality. EXPERIENCE 1 - 2 years of prior guest service experience are preferred. Prior hospitality experience also preferred. LICENSES OR CERTIFICATES CPR certification and/or first aid training preferred. GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this [Non-Full Time] position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
    $31k-38k yearly est. Auto-Apply 31d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Michigan City, IN?

The average front desk agent in Michigan City, IN earns between $23,000 and $33,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Michigan City, IN

$27,000

What are the biggest employers of Front Desk Agents in Michigan City, IN?

The biggest employers of Front Desk Agents in Michigan City, IN are:
  1. Four Winds Casinos Career Site
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