Front desk agent jobs in Rocky Mount, NC - 120 jobs
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Front Desk Agent
Guest Services Agent
Front Desk Clerk
Front Desk Associate
Front Desk Attendant
Front Desk Receptionist
Night Auditor/Front Desk
Front Desk Agent
Stepstone Realty 3.4
Front desk agent job in Rocky Mount, NC
Description Description
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Requirements Requirements Requirements
Skills to be successful in the role would include:
Knowledge of OnQ operating system a plus!
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Relevant training and experience and additional education preferred.
CPR and first aid training preferred but can be trained.
$24k-28k yearly est. 9d ago
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FLEX Front Desk Agent
NFC Amenity Management 3.8
Front desk agent job in Raleigh, NC
[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
We are looking for candidates who work well by themselves and enjoy a fast-paced environment. Making eye contact and being welcoming are essential! The FLEX FrontDesk Associate will be cross-trained to work at multiple locations. Most likely, this will be an on-call or as-needed position. This is where you dictate your availability and pick up shifts as they become available.
*Reliable transportation is required for this position.*
Generally, this position pays between $17 and $18 per hour, but details can be discussed in an interview.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our frontdesks
As an NFC Amenity FrontDesk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our FrontDesk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Duties & Responsibilities (including but not limited to the following)
Provide a Warm Welcome and Fond Farewell to all residents and their guests.
Provide knowledgeable and comprehensive information about the surrounding areas.
Interact with clients in a manner that demonstrates genuine sincerity and appreciation.
Coordinate requests for dry cleaning pickup and drop-off, pet walking, housekeeping, and grocery delivery.
Advise residents and guests of any appropriate rules and regulations established by the property management.
Present a professional appearance by adhering to Company Uniform and Grooming Standards.
Perform at the highest level of Customer Service and always look for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality.
Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters.
Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management, and residents/guests.
Follow the property-specific system to receive and sign for resident packages, ensuring efficient delivery to residents.
Performs miscellaneous job-related duties as assigned.
Follow all procedures for resident, guest, and vendor access.
Accurately record time and attendance in the Company time record-keeping system.
Adhere to all Company Polices as indicated in the Employee Handbook and Property-specific regulations.
Be knowledgeable of all emergencies and safety procedures.
Check out our website at nfcam.com and join our Social Networks:
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https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
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Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-term disability income is offered to qualifying employees in applicable areas.
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status.
At the time of this ad, the position is being offered at $17-$18 per hour.
$17-18 hourly 60d+ ago
Front Desk Agent
Stepstone Hospitality Inc.
Front desk agent job in Rocky Mount, NC
Job DescriptionDescription:Description
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Requirements:RequirementsRequirements
Skills to be successful in the role would include:
Knowledge of OnQ operating system a plus!
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Attend required meetings.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Relevant training and experience and additional education preferred.
CPR and first aid training preferred but can be trained.
$24k-29k yearly est. 3d ago
Hotel Front Desk Agent
Tempo By Hilton
Front desk agent job in Raleigh, NC
Job Description
What Makes a McKibbon FrontDeskAgent in Raleigh Downtown? You will have the unique opportunity to provide guest service to both the Tempo and Homewood Suites by Hilton, two hotels in one building.
What Makes a McKibbon FrontDeskAgent?
The FrontDeskAgent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the FrontDeskAgent demonstrates a warm, approachable personality and a genuine desire to work with people.
You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. FrontDeskAgents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the
McKibbon Guiding Principles.
A Day in the Life:
Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
Maintain positive guest relations at all times.
Resolve guest complaints and ensure guest satisfaction.
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
Process all guest check-ins and verify registration information with the guest.
Handle overbooked or 'walked' guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with housekeeping.
You will train with and learn Food and Beverage operations to fill in as needed.
Shifts may vary by hotel:
Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm
Requirements:
Previous experience working as a frontdeskagent or in a similar role.
A high school diploma or equivalent vocational training certificate.
Experience working at a hotel establishment (highly desired).
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a professional demeanor at all times.
Ability to input and access information in the property management system and/or points-of-sale system.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Punctual for all shifts to ensure consistent coverage of frontdesk responsibilities and service to guests
Ideal Skills & Qualities:
Great verbal and written communication skills.
The ability to create a fun and supportive working environment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives
(incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
(varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
$23k-29k yearly est. 16d ago
Front Desk Agent (Part-Time)
Summit Hospitality Incorporated 3.4
Front desk agent job in Raleigh, NC
Description:
SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations. Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner .PREREQUISITES/QUALIFICATIONS:
Two (2) years previous experience as a FrontDesk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt
Strong leadership skills
Excellent oral and written communication skills
Demonstrated planning and organizational ability
Able to prioritize and quickly change direction as needs arise
Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
Able to diagnose and repair simple computer problems
Skilled in math and able to operate a 10 key by touch
DUTIES & RESPONSIBILITIES:
Provide Customer Service to guests in an intelligent and professional manner
Run shift reports/journals from Front Office Systems
Prepare daily arrivals/departure reports with a strong focus on guest requests.
Makes corrections and adjustments and handles all computer problems that might occur throughout the shift
Reviews and corrects discrepancies in the FrontDesk System
Ensures complete guest satisfaction
Completes Guest registration process
Must be familiar with computer systems for Guest reservation information processing
Must verify and imprint Guest credit cards for authorization
Must be well versed in cash handling and accurately balance house bank
Assigns guests rooms based on preferences and availability
Drives the Revenue Management process by selling rooms at various rates
Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
Answers questions in regards to hotel facilities and services
Answers the telephone and books reservations
Answers Guest inquiries for local directions/events
Recommends local area restaurants, points of interest, or needs for transportation
Maintains cleanliness of frontdesk, lobby, and back office
Follows up promptly with Guest check-ins, complaints, and other requests
Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
Understand all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
Participates in Hotel Safety Committee
Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
Duties are subject to change and additional duties may be assigned as needed by the manager on duty
Able to drive Company's Vehicle for Guests Transportation to/from
Assists with setting up meeting rooms
WORK ENVIRONMENT:
Flexible work schedule including weekends; this position is referred to as first or second shift.
Able to lift 50 lbs
Valid Driver's license
Sitting, standing, reaching, and bending for extended periods of time.
Requirements:
$23k-28k yearly est. 8d ago
Night Auditor Desk Clerk
First Carolina Management Inc. As Agent for
Front desk agent job in Rocky Mount, NC
Serves at the frontdesk from 11:00 pm until 7:00 am and posts daily transactions on the computer. The night auditor is responsible for balancing the revenue and expense transactions which occur at the hotel each day in addition to the regular duties of a frontdesk clerk. The frontdesk clerk greets guests, assigns them to rooms and processes payments. Frontdesk clerk also processes guests checking out and works with housekeeping to ensure all rooms are cleaned on the proper schedule.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
$21k-26k yearly est. Auto-Apply 60d+ ago
Medical Front Desk Associate
RS Eye Care 4.3
Front desk agent job in Smithfield, NC
Join Our Visionary Team as an Optometric FrontDesk Superstar!
Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, we're looking for YOU to be the friendly face of our practice!
Who We Are:We're a cutting-edge optometric practice dedicated to providing top-notch eye care while creating a welcoming and professional atmosphere for our patients. From state-of-the-art technology to a compassionate team, we pride ourselves on delivering excellence in every way.
What You'll Do:As our Optometric FrontDesk Associate, you'll be at the heart of our operations, ensuring a seamless and enjoyable patient experience. Your daily duties will include:
Greeting patients with a warm smile and making them feel at home.
Scheduling appointments and managing the calendar like a pro.
Assisting patients with check-ins, paperwork, and insurance verification.
Handling phone calls, emails, faxes, and inquiries with professionalism and care.
Supporting the team with administrative tasks and maintaining office flow.
What You Bring:
A friendly, outgoing personality with exceptional communication skills.
Outstanding organizational skills and attention to detail.
Ability to multitask and thrive in a busy environment.
Experience in a medical or optometric office is a plus, but not required - we'll train the right person!
A genuine passion for helping others and being part of a team.
Why Join Us?
Competitive pay and benefits.
Opportunities for growth and learning in a supportive environment.
A chance to make a real difference in our patients' lives.
A vibrant, team-oriented culture where your contributions are valued.
Qualification:
Fantastic personality
High School diploma or equivalent
Professional Manner
Excellent writing skills.
Detail oriented
Must have the ability to work efficiently
Must be reliable
EMR experience a plus
Benefits:
401k
Medical
Dental
Vision
Aflac
PTO
Holiday Pay
Ready to Shine?If this sounds like the opportunity you've been looking for, we'd love to hear from you! Submit your resume and a brief cover letter telling us why you'd be the perfect fit for our team.
Let's create a clearer vision together - apply today!
What You'll Do:
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our frontdesk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.
A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the frontdesk area.
Here are a few of the other tasks that will keep you busy on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
$22k-27k yearly est. 23d ago
Hotel Front Desk Attendant
Shri Hotels
Front desk agent job in Smithfield, NC
Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel frontdeskagent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$12 - $14 hourly
Responsibilities:
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Field customer complaints when necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications:
1+ year of hotel industry experience or related job preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Must have graduated high school, received a GED or equivalent
Comfortable taking telephone calls and mitigating stressful situations
Working knowledge of Microsoft Office and reservation management systems
About Company
Shri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 650 hotel rooms, showcasing a versatile selection of select-service properties located throughout North Carolina.
Our portfolio features a diverse range of assets across renowned brands such as Marriott, Hilton, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.
$12-14 hourly 26d ago
WSS - Hotel Front Desk (GSA) 2
Sandpiper Property Mgt
Front desk agent job in Raleigh, NC
Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!
Your Challenge: Deliver Flawless FrontDesk Service, Anchor Overnight Emergency Coverage, and Live On-Site to Ensure 24/7 Operational Excellence!
Ready for a unique and high-responsibility role that combines daily operational duties with mandatory on-site availability? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next GSA 2!
This position is the critical operational bridge between the daily management team and overnight safety. You'll work four frontdesk shifts (Monday-Thursday) and provide two On-Call Overnight shifts (Monday and Tuesday nights). The role requires you to live in the hotel to ensure continuous operational excellence and compliance with the hotel's fraternization policy.
The On-Site Mandate and Shift Structure
Housing Requirement: You are required to live in the hotel and must comply with the fraternization policy.
Primary Schedule: Typically works four "B" shifts (FrontDesk, Monday-Thursday).
On-Call Overnight: Responsible for on-call overnight shifts, typically Monday and Tuesday nights.
Your Essential Operational & Guest Duties
As the GSA 2, you are key to executing frontdesk administration, maintaining service standards, and providing necessary emergency coverage.
Key Responsibilities Include:
Guest Satisfaction & Feedback: Routinely meet with and solicit comments from guests to maximize satisfaction. Respond to situations as they arise and manage guest conflict calmly.
FrontDesk Administration: Coordinate frontdesk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently.
Quality & Safety: Inspect studios and public spaces daily according to the
Clean & Safe
brand standards. Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures.
Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to accommodate guests' needs.
Team Support and Additional Duties
Personnel Development: Assist with the training of all team members as necessary. Demonstrate to the team how to effectively follow the “Say Yes to a Simple Request” program.
Property Support: Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities). Cross-train on the duties of all non-management staff members to provide essential backup as needed.
On-Call Overnight Specifics
Emergency Response: Will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.
Availability: Must stay within 30 minutes of the hotel to be able to provide necessary guest response.
Communication: Will carry the hotel's cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.
Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift.
Ready to step into this critical on-site role that demands reliability, service excellence, and dedication to safety?
$21k-26k yearly est. Auto-Apply 56d ago
Guest Services Agent
Pyramid Raleigh III Management
Front desk agent job in Raleigh, NC
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
At The Casso we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. The Casso boasts 126 guest rooms, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Casso with Pyramid Global Hospitality can mean for you!
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
You will be escorting and orienting the guest to the frontdesk for check-in.
You will park and retrieve guests vehicles as requested
Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
Assist lobby attendant in keeping entrance area clean and organized
"Be the difference" with all guest and employees and do more than just “the norm".
What are we looking for?
At least one year in a customer service role with high guest interaction
A Valid drivers license with no major infractions for 6 months
Hospitality industry experience is a plus.
Ability to solve problems when they arise.
Ability to work in a team environment is a must.
Pleasant and helpful personality.
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays
Compensation:
$17.00
-
$19.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$17 hourly Auto-Apply 23d ago
Guest Service Agent - Hilton Greenville
Prime Investments & Development
Front desk agent job in Greenville, NC
• Providing information to guests about hotel policies, services and amenities. • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat). • Selling rooms to 'walk-in' customers. • Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening and responding to guests' requests or complaints.
• Operating hotel switchboard or PBX.
• Cleaning the frontdesk area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
$22k-27k yearly est. 60d+ ago
Member Services / Front Desk Receptionist ( Cary & Raleigh Location )
Kidstrong Raleigh
Front desk agent job in Raleigh, NC
Benefits:
Bonus based on performance
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Job Duties & Responsibilities KidStrong Member Service Receptionist's are the support system of the Program Director when it comes to the center. It's the responsibility of the Member Service Receptionist's to work with the Program Director on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Member Service Receptionist's is a talented, welcoming, and engaging person who is focused on delivering an exceptional experience for the kids, families, and team members.
This position is for BOTH of our KidStrong Location in the area. Cary and Raleigh location. RESPONSIBILITIES: CENTER OPERATIONS
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Welcome families as the enter the center.
Assist members with all administrative needs and requests.
Help enroll new members interested in the program for a membership or trail class.
Be the Trial champion! When a trial is in house your primary focus should be to close the sale.
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center with team.
Typical schedule includes 3 weekday's and 2 weekend shifts with specific hours dependent on the needs of the center and supporting the Program Director on their 2 consecutive days off. Those 2 days you will fully oversee member relations at the center.
Weekday Part time schedule is from 3:00pm to 7:45pm.
Weekend Part time schedule is 8:30am to 2:30pm.
You will assist our program director with all center needs.
OUTBOUND CALLS
Dedicated 1-2 hours daily sales outbound calls / texts / trial follow up management.
Member relation calls.
Voicemail return.
SKILLS/QUALIFICATIONS
A passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding variety of topics.
Complete training through LearnUpon as required by the leadership team.
Prior experience as a member services receptionist is a plus!
Previous experience in management is preferred but not required
Practical work experience with Google and Microsoft platforms.
Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required.
CPR certified not required but preferred. Can certify within 90 days of hire.
BONUS
Eligible for membership sales bonus upon completion of training and probationary period.
Sphere of InteractionThis position will NOT have any direct reports. When the Program Director is off, the Member Service Receptionist will be responsible for center operations to a limited capacity. This position will also interact with Raleigh Territory leadership and KidStrong, Inc. HQ team members as needed. DNA/COMPETENCIESTo perform the job successfully, an individual should demonstrate the following competencies: High Standards
Establishes and holds high standards
Natural Leader
Creates culture
Takes initiative
Leads by Example
Sets tone through actions
Passionate
Stays focused on the KidStrong Goals.
Goal oriented and high performing.
Command Presence
Upholds KidStrong Values; creates vision for others.
Teacher
Communicate and ensure transfer of knowledge.
Professional
Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration
Accepts responsibility for own actions
Follows through on commitments.
Performer
Engaging, Fun, Likable
High Energy, Clear & Easy to Understand
Mentor
Develops and nurtures relationships
Focuses on developing self and others
Planning/Organizing
Prioritizes and plans work activities; Develops realistic action plans.
Sets goals and objectives
Uses time efficiently
Plans for additional resources
Organizes or schedules other people and their tasks
Oral Communication
Speaks clearly and persuasively in positive or negative situations
Responds well to questions; Listens and gets clarification
Demonstrates group presentation skills; Participates in meetings.
Written Communication
Writes clearly and informatively;Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively; Able to read and interpret written information.
Teamwork
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Puts success of team above own interests; Able to build morale and group commitments to goals and objectives
Coachable/Low Ego Mindset
Gives and welcomes feedback.
Encourages exploring of different perspectives to reach common goals and objectives
Has a growth mindset; Sees every opportunity as one to learn from.
Compensation: $15.00 - $18.00 per hour
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.
OUR PEOPLE:
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
$15-18 hourly Auto-Apply 60d+ ago
Night Auditor - Front Desk
Daly Seven 4.1
Front desk agent job in Raleigh, NC
Summary: The Night Auditor is responsible for maintaining the frontdesk and reconciling the hotel's financial records during over night hours, ensuring accuracy and assisting guests with their needs. The Night Auditor is to report ten minutes before shift change time.
Job Duties:
Initial Duties with Guest Service Agent Going Off Duty
Count the money drop for the clerk you are relieving.
Watch the clerk drop the money in the locked drop box.
Sign your initials on the money shift verification form.
Count your bank
Any shortage should be documented in writing and signed by a desk clerk and auditor. Report shortage to the manager.
Check the computer and make sure your shift has been keyed in and your initials are posted.
Regular duties as Night Auditor
Check the day's work and correct any errors.
Do all check systems
Clean the lobby
Set up continental breakfast
Take reservations and enter into computer
Do the audit; following the audit guidelines
Responsibility of All Shifts
To keep Lobby clean and neat at all times.
Follow all rules given to you on the date hired.
To complete correctly all daily forms and reports.
To know the layout of interior and exterior of property.
To know the location of the main gas cut off, water, electrical, and breakers.
To know the location of master keys, override keys and laundry room keys so the appropriate service can be provided if a guest has a problem.
To know how to shut the computer down in case of emergency or fire.
Have an emergency kit with a flashlight (Know where it is at all times).
Know the location of the first aid supplies
Know the manager's phone number
After two weeks of training, a trainee will be required to work alone. During the 120-day probationary period the manager will continue to work with trainee a part of each day to improve your proficiency.
Know how to set up the American Disabilities Act (ADA) box.
Refer all customers to another Daly Seven property when full at your location.
Any additional responsibilities assigned by Supervisor.
$24k-30k yearly est. 23d ago
Front Desk Sales and Tanning Associate
Gloloft
Front desk agent job in Raleigh, NC
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Vision insurance
About Gloloft
Step into Gloloft, where glowing skin and confidence meet! Weve elevated the art of beauty with our revolutionary airbrush tanning that delivers a stunning, sun-kissed radiance using exclusive, cutting-edge formulas. But thats not all, experience the ancient magic of sugaring, a gentle and all-natural hair removal technique rooted in Egyptian beauty secrets. Whether you're prepping for a big event, jet-setting to a tropical getaway, or just want to feel fabulous every day, Gloloft transforms your beauty routine into a personalized, luxurious escape. Our vibrant, chic atmosphere and top-tier service make every visit a rejuvenating journey that leaves you glowing, refreshed, and ready to take on the world!
Your Day-to-Day
At Gloloft, our Glo Specialists are true artists, passionately dedicated to making our clients feel effortlessly bronzed and fabulously beautiful! Youll master your craft through our comprehensive paid training program, empowering you to thrive in a dynamic, high-energy environment. Whether clients are prepping for weddings, vacations, or special events, youll connect with them on a personal level, ensuring they leave with confidence and a radiant glow.
Our team excels at multitasking, skillfully blending the art of airbrush tanning with essential front-desk duties. Each GloLoft location operates like a close-knit family, fostering a supportive atmosphere that ensures every client enjoys an unparalleled experience from start to finish.
Airbrush Technician Responsibilities
Glow Getter: Perform exquisite airbrush tanning services, leaving clients with a flawless, sun-kissed glow.
Client Concierge: Greet and check in/check out clients using our streamlined appointment booking system, ensuring a warm and welcoming atmosphere.
Knowledge Keeper: Cultivate an expert-level understanding of GloLoft's airbrush tanning techniques, sugaring services, memberships, and product line, becoming the go-to resource for clients.
Client Liaison: Answer client inquiries about the tanning process, formulas, services offered, and essential before/aftercare tips, helping them feel informed and excited about their experience.
Detail Devotee: Maintain a pristine lobby and tanning rooms by performing side tasks, including cleanliness and restocking products and disposables.
Engaged Communicator: Respond promptly to client emails and text messages regarding appointments and services, ensuring clear communication and exceptional service.
Requirements + Desired Traits
Age Requirement: Must be at least 18 years old. Our immersive paid training program will equip you with everything you need to shine!
Client-Centric: A passion for delivering the ultimate client experience is essential.
Experience: Previous experience with airbrush makeup or tanning is a plus but not required, just bring your enthusiasm!
Physical Agility: Ability to stand for extended periods and perform movements like bending, squatting, and holding an airbrush tanning gun upright for 20+ minutes at a time.
Communication Skills: Excellent verbal and written communication skills are a must to connect with clients and convey your expertise!
Comfort working evenings and weekends (beauty doesnt sleep)
Compensation & Benefits:
Pay: $35$50 per hour (Base + Commission + Tips)
Benefits: Health benefits, professional development support, and employee discounts
Hiring Process
Within 24 hours, A live team member will reach out to all licensed applicants.
Within 48 hours: Well schedule an in-person interview
Within 7 days: The hiring process is typically complete
Ready to join us? Apply now and help shape the next generation of top-tier estheticians at GloLoft!
$19k-26k yearly est. 2d ago
Front Desk Associate
Revel Staffing
Front desk agent job in Raleigh, NC
A confidential specialty medical practice is seeking a personable and detail -oriented FrontDesk Associate to provide exceptional service to patients and support daily clinic operations.
Key Responsibilities
Greet and register patients following established protocols.
Verify and update patient information, including insurance and billing details.
Schedule, confirm, and adjust patient appointments while minimizing reschedules.
Collect payments and process copay assistance when applicable.
Maintain accurate electronic medical records and retrieve treatment information as needed.
Answer inbound calls, assist with inquiries, and support the call center.
Coordinate external medical reports and maintain required documentation.
Keep the reception area clean and organized while ensuring HIPAA compliance.
Qualifications
High school diploma or equivalent.
MediClear certification or equivalent required.
Reliable transportation to travel between practice locations.
Strong interpersonal and customer service skills, including clear verbal and written communication.
Ability to master multiple software systems and learn ophthalmology/retina terminology.
Comfortable with frequent computer use, standing, bending, and light lifting (up to 10 lbs).
Why Join Us
Monday-Friday schedule with a supportive, patient -centered team.
Competitive hourly pay with overtime eligibility.
Opportunity to build a career in a growing specialty medical environment.
$19k-26k yearly est. 60d+ ago
Front Desk Agent - Weekly Pay!
NFC Amenity Management 3.8
Front desk agent job in Raleigh, NC
[For best results, please ensure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
The pay is $16.50 per hour. This is a part-time position.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our frontdesks
As an NFC Amenity FrontDesk Associate, you get to work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our FrontDesk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure a smooth operation and service experience by effectively communicating with your team members, property management, and residents/guests.
Follow property-specific systems to receive and sign for deliveries to ensure efficient delivery to residents.
Facilitate contractor arrivals/departures and realtor/potential home buyer/renter visits.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
We are looking for a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are essential, and prior hotel experience is a plus.
Check out our website at nfcam.com and join our Social Networks:
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https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
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Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-Term Disability Income is offered to qualifying employees in applicable areas.
These are the traits and attributes we are looking for:
FrontDesk Experience
Hospitality
Outgoing Personality
Teamwork
Ability To Multitask
Flexibility
Detail-Oriented
Proactive
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.
At the time of this ad, the pay is $16.50 per hour. Historically, pay has ranged from $15.00 to $16.00 across multiple locations and shifts.
$16.5 hourly 60d+ ago
Hotel Front Desk Attendant
Shri Hotels
Front desk agent job in Smithfield, NC
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel frontdeskagent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
$19k-25k yearly est. 60d+ ago
Guest Service Agent
Daly Seven 4.1
Front desk agent job in Raleigh, NC
Guest Service Agent
is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time.
General Job Description
Be ready to begin work at the specified time.
Greet guests; check them in and out with friendliness, speed and accuracy.
Maintain all paperwork as required by your shift. Initial and date when applicable.
Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly.
Operate switchboard and transfer calls as required by shift.
Keep all business confidential on and off duty.
Know room rates, locations, and furnishings of all rooms.
Know physical make-up of building - interior and exterior.
Promote membership in the franchise's membership club.
Help secure lodging for guest by referrals when hotel is full.
Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions.
Be polite and present a friendly and caring image.
Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property.
Check credit cards and guaranteed reservations for validity and acceptability.
Know status of reservations on a daily and future basis.
Be able to handle guest complaints.
Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm.
Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility.
Know where gas, electric, water cut off, and breakers are located.
Know location of emergency lights.
Each shift must keep lobby and office area clean at all times.
Know the computer operations including procedures for shut down when necessary.
Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly.
Know the location of the ADA box and how to use it.
Complete Call Back Sheet and file.
Complete Room Availability form.
Complete Comment Log for your shift.
Complete Shift Verification Form.
Perform all other duties as assigned.
$23k-28k yearly est. 60d+ ago
Guest Service Agent - Downtown Raleigh
Prime Investments & Development
Front desk agent job in Raleigh, NC
• Providing information to guests about hotel policies, services and amenities. • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat). • Selling rooms to “walk-in” customers. • Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening and responding to guests' requests or complaints.
• Operating hotel switchboard or PBX.
• Cleaning the frontdesk area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
How much does a front desk agent earn in Rocky Mount, NC?
The average front desk agent in Rocky Mount, NC earns between $21,000 and $32,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Rocky Mount, NC
$26,000
What are the biggest employers of Front Desk Agents in Rocky Mount, NC?
The biggest employers of Front Desk Agents in Rocky Mount, NC are: