Front end supervisor vs center supervisor

The differences between front end supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end supervisor and a center supervisor. Additionally, a center supervisor has an average salary of $39,359, which is higher than the $29,173 average annual salary of a front end supervisor.

The top three skills for a front end supervisor include customer service, sales floor and end loaders. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.

Front end supervisor vs center supervisor overview

	Front End Supervisor	Center Supervisor
Yearly salary	$29,173	$39,359
Hourly rate	$14.03	$18.92
Growth rate	-	6%
Number of jobs	127,230	99,942
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a front end supervisor do?

A front end supervisor is an employee who provides support to the departmental for all front end processes. Front end supervisors communicate with customers about their orders to obtain efficient feedbacks for all services. They train store office associates and care representatives so that proper coverage of the store ensures in handling all customer issues conveniently. To be efficient in handling customer issues, front end supervisors must have multitasking and communication skills as well as possess the ability to work well under pressure.

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Front end supervisor vs center supervisor salary

Front end supervisors and center supervisors have different pay scales, as shown below.

	Front End Supervisor	Center Supervisor
Average salary	$29,173	$39,359
Salary range	Between $23,000 And $36,000	Between $27,000 And $56,000
Highest paying City	Los Angeles, CA	New York, NY
Highest paying state	Hawaii	New York
Best paying company	House of Blues	Gannett Fleming
Best paying industry	Retail	Telecommunication

Differences between front end supervisor and center supervisor education

There are a few differences between a front end supervisor and a center supervisor in terms of educational background:

	Front End Supervisor	Center Supervisor
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Front end supervisor vs center supervisor demographics

Here are the differences between front end supervisors' and center supervisors' demographics:

	Front End Supervisor	Center Supervisor
Average age	47	47
Gender ratio	Male, 28.0% Female, 72.0%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front end supervisor and center supervisor duties and responsibilities

Front end supervisor example responsibilities.

Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
Compare the total amount that are personally count with the total amount that are calculated by the POS reports or register
Assist in training all cashiers in all front-end policies, including training new cashiers on POS system and cross-training other associates.
Used exceptional interpersonal skills in assisting guests with questions regarding directions, dinner reservations, transportation and travel requests.
Perform a variety of functions including greeting & receiving customers, bagging groceries, and cleaning register and belts throughout shift.
Prepare and bag groceries to customer specifications.

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Front end supervisor vs center supervisor skills

Common front end supervisor skills

Customer Service, 12%
Sales Floor, 10%
End Loaders, 10%
Professional Environment, 9%
Store Management, 8%
Retail Environment, 8%

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

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Front End Supervisor
Front End Supervisor vs Center Supervisor

Updated January 8, 2025

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