Front line supervisor vs customer service supervisor

The differences between front line supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front line supervisor and a customer service supervisor. Additionally, a front line supervisor has an average salary of $41,708, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a front line supervisor include front line, customer service and safety procedures. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Front line supervisor vs customer service supervisor overview

	Front Line Supervisor	Customer Service Supervisor
Yearly salary	$41,708	$38,792
Hourly rate	$20.05	$18.65
Growth rate	6%	-4%
Number of jobs	104,517	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

Front line supervisor vs customer service supervisor salary

Front line supervisors and customer service supervisors have different pay scales, as shown below.

	Front Line Supervisor	Customer Service Supervisor
Average salary	$41,708	$38,792
Salary range	Between $22,000 And $76,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between front line supervisor and customer service supervisor education

There are a few differences between a front line supervisor and a customer service supervisor in terms of educational background:

	Front Line Supervisor	Customer Service Supervisor
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Front line supervisor vs customer service supervisor demographics

Here are the differences between front line supervisors' and customer service supervisors' demographics:

	Front Line Supervisor	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 52.8% Female, 47.2%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 16.5% Asian, 6.3% White, 61.8% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front line supervisor and customer service supervisor duties and responsibilities

Front line supervisor example responsibilities.

Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
support for technical issues relate to telecommunication, network, and POS systems.
Streamline effective operations when acting as swing manager, coordinating personnel scheduling and developments with guest reservations and large-scale bookings.
Avert a multimillion-dollar retrofit exposure through diligent and extensive negotiations with a major key customer and internal technology group.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Front line supervisor vs customer service supervisor skills

Common front line supervisor skills

Front Line, 27%
Customer Service, 12%
Safety Procedures, 10%
Lean Manufacturing, 7%
Process Improvement, 6%
PowerPoint, 5%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Front Line Supervisor
Front Line Supervisor vs Customer Service Supervisor

Updated January 8, 2025

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