Guest relations manager vs front desk supervisor

The differences between guest relations managers and front desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest relations manager and a front desk supervisor. Additionally, a guest relations manager has an average salary of $54,168, which is higher than the $34,885 average annual salary of a front desk supervisor.

The top three skills for a guest relations manager include guest relations, reservations and customer service. The most important skills for a front desk supervisor are reservations, guest service, and room availability.

Guest relations manager vs front desk supervisor overview

	Guest Relations Manager	Front Desk Supervisor
Yearly salary	$54,168	$34,885
Hourly rate	$26.04	$16.77
Growth rate	8%	-
Number of jobs	52,510	69,802
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a guest relations manager do?

Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

Guest relations manager vs front desk supervisor salary

Guest relations managers and front desk supervisors have different pay scales, as shown below.

	Guest Relations Manager	Front Desk Supervisor
Average salary	$54,168	$34,885
Salary range	Between $36,000 And $80,000	Between $26,000 And $45,000
Highest paying City	Washington, DC	Washington, DC
Highest paying state	New York	Hawaii
Best paying company	Yale University	Punderson Manor Lodge & Conference Center
Best paying industry	Hospitality	Retail

Differences between guest relations manager and front desk supervisor education

There are a few differences between a guest relations manager and a front desk supervisor in terms of educational background:

	Guest Relations Manager	Front Desk Supervisor
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Guest relations manager vs front desk supervisor demographics

Here are the differences between guest relations managers' and front desk supervisors' demographics:

	Guest Relations Manager	Front Desk Supervisor
Average age	47	47
Gender ratio	Male, 38.9% Female, 61.1%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest relations manager and front desk supervisor duties and responsibilities

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Guest relations manager vs front desk supervisor skills

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

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Guest Relations Manager
Guest Relations Manager vs Front Desk Supervisor

Updated January 8, 2025

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