Guest service assistant vs associate, member services

The differences between guest service assistants and associates, member services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and an associate, member services. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $33,388 average annual salary of a guest service assistant.

The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for an associate, member services are address changes, quality customer service, and customer service.

Guest service assistant vs associate, member services overview

	Guest Service Assistant	Associate, Member Services
Yearly salary	$33,388	$45,920
Hourly rate	$16.05	$22.08
Growth rate	-4%	-4%
Number of jobs	108,319	121,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a guest service assistant do?

The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

Guest service assistant vs associate, member services salary

Guest service assistants and associates, member services have different pay scales, as shown below.

	Guest Service Assistant	Associate, Member Services
Average salary	$33,388	$45,920
Salary range	Between $24,000 And $45,000	Between $19,000 And $107,000
Highest paying City	Washington, DC	Daly City, CA
Highest paying state	California	New York
Best paying company	Salesforce	West Tennessee Healthcare
Best paying industry	Government	Government

Differences between guest service assistant and associate, member services education

There are a few differences between a guest service assistant and an associate, member services in terms of educational background:

	Guest Service Assistant	Associate, Member Services
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Guest service assistant vs associate, member services demographics

Here are the differences between guest service assistants' and associates, member services' demographics:

	Guest Service Assistant	Associate, Member Services
Average age	40	40
Gender ratio	Male, 40.4% Female, 59.6%	Male, 39.0% Female, 61.0%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest service assistant and associate, member services duties and responsibilities

Guest service assistant example responsibilities.

Manage guest assistants ensuring customer satisfaction, store cleanliness.
Answer any questions they have; general clerical duties; process transactions using a POS system
Assist patients and guest by providing wheel chair transportation to and from their cars as well as to appointments or visitation.
Process individual and group reservations maximizing profit for the hotel.
Schedule facility room reservations for campus faculty and department staff.
Provide support and empathy during difficult moments for patients and their families/visitors

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Guest service assistant vs associate, member services skills

Common guest service assistant skills

Reservations, 26%
Good Judgment, 22%
Cleanliness, 20%
Front Desk, 15%
Patients, 3%
Customer Service, 3%

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

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Office and Administrative Industry
Guest Service Assistant
Guest Service Assistant vs Associate, Member Services

Updated January 8, 2025

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