Guest service assistant vs client services administrator

The differences between guest service assistants and client services administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and a client services administrator. Additionally, a client services administrator has an average salary of $42,359, which is higher than the $33,388 average annual salary of a guest service assistant.

The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for a client services administrator are customer service, excellent organizational, and data entry.

Guest service assistant vs client services administrator overview

	Guest Service Assistant	Client Services Administrator
Yearly salary	$33,388	$42,359
Hourly rate	$16.05	$20.36
Growth rate	-4%	-4%
Number of jobs	108,319	165,043
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 62%
Average age	40	40
Years of experience	12	12

What does a guest service assistant do?

The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

Guest service assistant vs client services administrator salary

Guest service assistants and client services administrators have different pay scales, as shown below.

	Guest Service Assistant	Client Services Administrator
Average salary	$33,388	$42,359
Salary range	Between $24,000 And $45,000	Between $27,000 And $65,000
Highest paying City	Washington, DC	Lakewood, NJ
Highest paying state	California	New Jersey
Best paying company	Salesforce	Ernst & Young
Best paying industry	Government	Pharmaceutical

Differences between guest service assistant and client services administrator education

There are a few differences between a guest service assistant and a client services administrator in terms of educational background:

	Guest Service Assistant	Client Services Administrator
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Guest service assistant vs client services administrator demographics

Here are the differences between guest service assistants' and client services administrators' demographics:

	Guest Service Assistant	Client Services Administrator
Average age	40	40
Gender ratio	Male, 40.4% Female, 59.6%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest service assistant and client services administrator duties and responsibilities

Guest service assistant example responsibilities.

Manage guest assistants ensuring customer satisfaction, store cleanliness.
Answer any questions they have; general clerical duties; process transactions using a POS system
Assist patients and guest by providing wheel chair transportation to and from their cars as well as to appointments or visitation.
Process individual and group reservations maximizing profit for the hotel.
Schedule facility room reservations for campus faculty and department staff.
Provide support and empathy during difficult moments for patients and their families/visitors

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Guest service assistant vs client services administrator skills

Common guest service assistant skills

Reservations, 26%
Good Judgment, 22%
Cleanliness, 20%
Front Desk, 15%
Patients, 3%
Customer Service, 3%

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

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Office and Administrative Industry
Guest Service Assistant
Guest Service Assistant vs Client Services Administrator

Updated January 8, 2025

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