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The differences between guest service assistants and guest services associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and a guest services associate. Additionally, a guest service assistant has an average salary of $33,388, which is higher than the $29,021 average annual salary of a guest services associate.
The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for a guest services associate are PET, product knowledge, and guest service.
| Guest Service Assistant | Guest Services Associate | |
| Yearly salary | $33,388 | $29,021 |
| Hourly rate | $16.05 | $13.95 |
| Growth rate | -4% | -4% |
| Number of jobs | 108,319 | 114,437 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.
A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.
Guest service assistants and guest services associates have different pay scales, as shown below.
| Guest Service Assistant | Guest Services Associate | |
| Average salary | $33,388 | $29,021 |
| Salary range | Between $24,000 And $45,000 | Between $22,000 And $37,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | California | Alaska |
| Best paying company | Salesforce | Stanford University |
| Best paying industry | Government | Retail |
There are a few differences between a guest service assistant and a guest services associate in terms of educational background:
| Guest Service Assistant | Guest Services Associate | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service assistants' and guest services associates' demographics:
| Guest Service Assistant | Guest Services Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.4% Female, 59.6% | Male, 34.5% Female, 65.5% |
| Race ratio | Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |