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The differences between guest service assistants and guest services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and a guest services. Additionally, a guest service assistant has an average salary of $33,388, which is higher than the $27,247 average annual salary of a guest services.
The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for a guest services are guest service, reservations, and customer service.
| Guest Service Assistant | Guest Services | |
| Yearly salary | $33,388 | $27,247 |
| Hourly rate | $16.05 | $13.10 |
| Growth rate | -4% | -4% |
| Number of jobs | 108,319 | 94,619 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.
Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.
Guest service assistants and guest services have different pay scales, as shown below.
| Guest Service Assistant | Guest Services | |
| Average salary | $33,388 | $27,247 |
| Salary range | Between $24,000 And $45,000 | Between $20,000 And $35,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Salesforce | Columbia University in the City of New York |
| Best paying industry | Government | Retail |
There are a few differences between a guest service assistant and a guest services in terms of educational background:
| Guest Service Assistant | Guest Services | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service assistants' and guest services' demographics:
| Guest Service Assistant | Guest Services | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.4% Female, 59.6% | Male, 38.0% Female, 62.0% |
| Race ratio | Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |