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The differences between guest service assistants and service writers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service assistant and a service writer. Additionally, a service writer has an average salary of $39,016, which is higher than the $33,388 average annual salary of a guest service assistant.
The top three skills for a guest service assistant include reservations, good judgment and cleanliness. The most important skills for a service writer are customer service, repair orders, and warranty claims.
| Guest Service Assistant | Service Writer | |
| Yearly salary | $33,388 | $39,016 |
| Hourly rate | $16.05 | $18.76 |
| Growth rate | -4% | -4% |
| Number of jobs | 108,319 | 163,441 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The role of guest service assistants is to provide a friendly, warm, and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. They are responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. Guest service assistants may also resolve conflict with guests and processing payment and settlements of guest accounts.
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
Guest service assistants and service writers have different pay scales, as shown below.
| Guest Service Assistant | Service Writer | |
| Average salary | $33,388 | $39,016 |
| Salary range | Between $24,000 And $45,000 | Between $24,000 And $61,000 |
| Highest paying City | Washington, DC | College Park, MD |
| Highest paying state | California | Maryland |
| Best paying company | Salesforce | American Institute of Physics |
| Best paying industry | Government | Manufacturing |
There are a few differences between a guest service assistant and a service writer in terms of educational background:
| Guest Service Assistant | Service Writer | |
| Most common degree | Bachelor's Degree, 43% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service assistants' and service writers' demographics:
| Guest Service Assistant | Service Writer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.4% Female, 59.6% | Male, 62.7% Female, 37.3% |
| Race ratio | Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 20.8% Asian, 6.8% White, 53.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |