Guest service representative jobs in Bend, OR - 79 jobs
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Licensed Customer Service Representative - CSR
Country Financial 4.4
Guest service representative job in Bend, OR
Job Description
We are looking for a motivated and detail-oriented Office Assistant to join a growing insurance agency in Bend, Oregon. In this role, you will play a key part in supporting both clients and the agency team while learning the ins and outs of the insurance industry.
What You'll Do:
Greet clients and be the first point of contact in person, by phone, and by email.
Provide excellent customer service by assisting with billing questions, policy changes, and claims support.
Prepare quotes, process applications, and update client records accurately.
Support the agency team with daily office operations and special projects.
Help identify opportunities for new business and assist in follow-ups.
We're Looking For:
Strong communication and organizational skills.
A professional, client-focused attitude with the ability to multitask.
Prior office or customer service experience preferred; insurance experience a plus.
Willingness to learn, adapt, and grow within the role.
What We Offer:
Competitive pay and bonus/performance incentives based on growth.
Training and professional development opportunities.
A supportive, team-focused work environment.
Room to grow your career in the insurance industry.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Career Growth Opportunities
Hands on Training
Mon-Fri Schedule
Flexible Schedule
Responsibilities
Client Interaction: Respond promptly and courteously to inquiries from policyholders over the phone and in person.
Needs Assessment: Identify and assess customer needs to provide complete satisfaction and service excellence.
Documentation: Maintain detailed records of customer interactions, transactions, and follow-up actions taken.
Product Knowledge: Stay informed about our insurance products to confidently answer client questions and provide solutions.
Support Team: Collaborate with team members to ensure smooth processes and effective service delivery.
Requirements
Licensing: Must hold an active Oregon Property & Casualty Insurance License.
Experience: Minimum of 2 years in a customer service-oriented role, ideally within the insurance or financial services industry.
Communication Excellence: Outstanding verbal and written communication skills, with the ability to explain insurance concepts clearly and professionally.
Client Focus: Genuine commitment to understanding client needs and delivering empathetic, effective solutions that build trust and long-term relationships.
Problem-Solving: Strong analytical skills to address complex client questions and resolve issues with clarity and confidence.
Team Player: Collaborative mindset with a willingness to work closely with colleagues to ensure smooth service delivery.
Time Management: Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
Tech Proficiency (Optional add-on): Comfortable with agency management systems, CRM tools, and Microsoft Office/Google Workspace.
$31k-38k yearly est. 6d ago
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Veterinary Client Service Representative
Veterinary Referral Center of Central Oregon 3.7
Guest service representative job in Bend, OR
At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine.
Why Choose VRCCO?
VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. To improve the experience for our patients and help support our amazing team, we have created a purpose-built veterinary hospital campus, with a 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.
We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.
Requirements
Are you a people person with a passion for pets? As a Veterinary Client ServiceRepresentative (CSR), you'll be the first friendly face and reassuring voice that pet parents encounter, setting the tone for an exceptional client experience.
In this fast-paced, dynamic role, you'll juggle multiple responsibilities-answering calls, scheduling appointments, managing patient records-all while providing calm, compassionate support, even in urgent situations. You'll be the bridge between our clients and veterinary teams, ensuring seamless communication and a smooth, stress-free experience for every pet and pet parent who walks through our doors.
Success in this role requires grace under pressure, attention to detail, and top-notch communication skills. If you thrive in an environment where every day brings new challenges and opportunities to make a difference, we'd love to have you on our team!
Benefits Highlights
Medical: Multiple plan options with 70% coverage
Dental/Vision: Multiple plan options with 50% coverage
Profit sharing available for all heroes (employees)
Tenure bonuses
Savings: 401K matching program
Stipends for continuing education
Education & Experience:
Minimum education requirement: high school diploma or equivalent
Preferred: hands-on experience working in veterinary general practice or veterinary multi-specialty hospital.
Ready to Make a Difference?
If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day!
Salary Description $21.00-23.00/hr
$21-23 hourly 60d+ ago
HVAC Customer service Representative front office - Quickbooks required $23 to $25 DOE 833163
Selectemp 3.8
Guest service representative job in Bend, OR
Join Our Team - Urgently Hiring Customer Service Rep in Bend! Job Title: Customer Service Rep Pay: $23 - $25 per hour (Depending on Experience) Hours: Monday - Friday, 8 am - 5 pm What You'll Do: As a Customer Service Rep, you will be responsible for:
Managing QuickBooks transactions to assist with invoicing and financial tracking.
Answering incoming calls on a busy phone line with professionalism and enthusiasm.
Scheduling appointments efficiently to accommodate both customer needs and technician availability.
Following up with customers to ensure satisfaction and address any concerns.
Identifying solutions to customer issues through effective problem-solving and communication.
Running reports and performing multi-tasking duties, including handling emails and maintaining organized records.
Navigating multiple platforms, systems, and operational programs to maintain efficiency and accuracy in service delivery.
What You'll Bring:
The ideal candidate for this role will have:
Knowledge and experience in HVAC systems and QuickBooks is required.
A quick learner mentality that fosters growth and success within the team.
Exceptional interpersonal skills and the ability to work collaboratively in a small office environment.
Strong phone etiquette and the ability to handle customer inquiries with patience and professionalism.
Punctuality and a strong attendance record.
Why Join Us in Bend?
Flexible hours that promote work-life balance.
Career growth opportunities within a supportive and dynamic team culture.
Competitive pay accompanied by great benefits, including affordable health and prescription coverage with no waiting period.
A chance to make a real impact in a thriving company.
Location & Schedule: This position is on-site in Bend, OR, offering Monday through Friday shifts.
Ready to Take the Next Step?
If you're ready to start a rewarding career as a Customer Service Rep in Bend, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!
#STBND
$23-25 hourly 2d ago
Guest Service Representative/Cashier
Bend 3.0
Guest service representative job in Bend, OR
At Nothing Bundt Cakes, the GuestServicesRepresentative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations
and making sure their orders go off without a hitch. You'll make everyone feel
welcome, and you'll create an environment of generosity, happiness, and joy in your
community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Specifically looking for someone who can work from 2pm - 7pm weekdays and some weekends.
Job Types: Part-time.
Pay: $14.70 - $16.00 per hour
Benefits:
Employee discount
Shift:
Flexible times
Day shift
Accountabilities/Duties:
· Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. · Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. · Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. · Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. · Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. · Replenishes retail merchandise and cake display case to ensure a strong visual presentation. · Assists the Crafter in preparing cake decorations and packaging supplies as needed. · Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. · Maintains a consistent work attendance and punctuality record.
Specifically looking to fill a 2pm - 7pm shift.
Compensation: $14.70 - $16.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
$14.7-16 hourly Auto-Apply 60d+ ago
Customer Service Representative - OR
Hassan & Sons Inc.
Guest service representative job in Madras, OR
Under the general supervision of the Store Manager and Area Manager, the Customer ServiceRepresentative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties:
Customer Service Excellence
Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Store Presentation & Merchandising
Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
Maintain signage, promotional materials, and pricing accuracy
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
Keep the sales floor, counters, and displays neat, clean, and clutter-free
Food & Beverage Handling
Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
Follow all food safety, sanitation, and temperature guidelines
Clean and sanitize equipment regularly to ensure quality and compliance
Maintenance, Cleanliness & Safety
Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Refill windshield washer stations, paper towels, and squeegees at the pumps
Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Report equipment malfunctions or safety hazards immediately to management
Additional Duties
Adhere to the station's shift duties checklist for assigned shifts
Understand and assist with car wash operations (if applicable)
Perform other job-related duties as assigned by management
Education and Work Experience
High school diploma or equivalent preferred
Previous experience in retail, food service, or customer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
CPR and First Aid training a plus
Strong communication skills and the ability to work effectively in a team environment
Skill Set
Strong customer service and communication skills
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Comfortable using computers and POS systems; basic Microsoft Office skills a plus
Flexible availability, including nights, weekends, and holidays
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing, walking, bending, and lifting up to 50 lbs
Requires use of hands, arms, and vision to operate POS systems and restock merchandise
Must be able to work both indoors and outdoors in various weather conditions
Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
Must be able to communicate clearly and effectively in person and over the phone
Reasonable accommodations will be provided as required by law
$30k-38k yearly est. Auto-Apply 15d ago
Front Desk Attendant
Shepherds House Ministries 3.2
Guest service representative job in Bend, OR
Job Description
Front Desk Attendant
Status: Part-Time, Non-Exempt
Schedule: Varies
Benefits: Competitive Salary, 401(k), Paid Time Off
At the Shepherd's House Ministries our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change. Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing.
We are seeking a passionate and mission-driven Front Desk Attendant to help expand the impact of Shepherd's House Ministries across all sites and advance this life-changing work.
The Front Desk Attendant is the first point of contact for participants, staff, volunteers, and visitors at The Franklin Shelter. This position requires an individual who can provide a welcoming and safe environment, assist participants with inquiries and needs, and maintain the flow of operations at the front desk. The Front Desk Attendant will ensure accurate documentation, communicate effectively with all visitors and staff, and support the overall mission of The Franklin Shelter by fostering a supportive and inclusive environment.
Specific Responsibilities/Tasks
Guest Reception: Greet and assist all participants, staff, volunteers, and visitors as they enter The Franklin Shelter, providing information, direction, and support as needed.
Documentation: Accurately log participant check-ins, manage intake forms, and maintain up-to-date records in the database.
Communication: Serve as a communication hub for The Franklin Shelter, ensuring that all inquiries and messages are directed to the appropriate staff members in a timely manner.
Security Support: Monitor the entry and exit of all individuals, ensuring that only authorized personnel and participants access the facility.
Supplies Management: Assist in the distribution of supplies to participants, such as hygiene products, clothing, and bedding, as needed.
Conflict Resolution: Address any conflicts or concerns at the front desk, utilizing de-escalation techniques and involving security staff or supervisors when necessary.
General Administration: Perform administrative tasks related to front desk operations, including filing, data entry, and managing phone calls and emails.
Environment Maintenance: Ensure that the front desk area is clean, organized, and welcoming at all times.
Team Collaboration: Work closely with other staff members to ensure smooth operations, attend team meetings, and participate in ongoing training.
Qualifications:
Education & Experience:
Required
Strong interpersonal and communication skills; ability to work respectfully with diverse populations.
Basic computer skills, including data entry and email.
Ability to maintain accurate records and follow confidentiality requirements.
Ability to remain calm and use de-escalation skills in stressful situations.
Preferred
At least 1 year of customer service, front desk, or administrative experience.
Experience in a nonprofit, shelter, healthcare, or social services setting.
Familiarity with or willingness to learn HMIS.
Training or experience in trauma-informed care or conflict de-escalation.
Bilingual (Spanish preferred).
Physical/ Working Conditions
The Front Desk Attendant will work in a dynamic environment that includes both desk work and active participation in the operations of The Franklin Shelter. Key aspects include:
Desk Work: The role involves significant time sitting at a desk, inputting important information into the Homeless Management Information System (HMIS), and managing other administrative tasks.
Participant Interaction: The Specialist will engage in participant intakes, which require strong interpersonal skills and the ability to de-escalate situations when necessary.
Physical Activity: While primarily desk-based, the role may also require walking around the facility and the ability to lift up to 25 pounds as needed.
Interpersonal Skills: Excellent interpersonal skills are essential for interacting with a diverse population, including participants, staff, and community partners.
In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of The People Team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Shepherd's House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$37k-41k yearly est. 9d ago
Guest Services Agent
Resolute Road Hospitality
Guest service representative job in Bend, OR
Full-time, Part-time Description
The Hilton Garden Inn located in BendOregon is looking to add to our hospitality family! This hotel is located in the beautiful Old Mill District and just minutes away from thriving restaurants, shops, and trails. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!
SUMMARY
Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.
BENEFITS
Travel Perks
Optional Daily Pay
Flexible Schedules
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
OVERVIEW
Responsible for check-in, check-out, kiosk operations, pantry sales and all other guest interactions. They strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
Register guests to the hotel, verifying reservation, personal information and securing payment information
Promote the brand loyalty program and provide recognition and benefits to all present members
Book hotel reservations
Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
Maintain a house bank and make a deposit and accurate report of receipts daily
Cash checks and exchange currency for guests
Process all Gourmet Pantry and retail transactions for the guests
Issue key to and control entrance of safety deposit boxes
Post miscellaneous charges as requested
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
Maintain appropriate market inventory levels, restocking when necessary
Assure overall cleanliness of the front office area, lobby, and surrounding areas
Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
Maintain professional image at all times through appearance and dress
Follow Company policies and procedures
Other duties as assigned by supervisor or management
KNOWLEDGE, SKILLS, and ABILITIES
Knowledge of front desk operations and procedures, guestservices and hotel services
Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
Able to read and write to facilitate the communication process
Able to work independently and desire to participate as part of a team
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
Ability to access and accurately input information using a moderately complex computer system
Create sense of urgency in matters that will impact the success of the business
Demonstrate genuine care for customers and employees
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
Possess complete knowledge of emergency procedures of the hotel
Ability to observe and detect signs of emergency situations
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
EDUCATION
High school graduate or GED required, or equivalent combination of education and experience.
CERTIFICATION
TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment
EXPERIENCE
Previous hospitality experience, especially within the brand, preferred, but not required.
ENVIRONMENT and PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.
Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.
Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.
Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.
OTHER
GuestServices Agent will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. May be responsible for performing basic outside their job description, this includes but is not limited to basic maintenance, laundry, housekeeping, and breakfast.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the GuestServices Agent is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
Requirements
106RRHRDMBO
Salary Description 21-23/hour
$33k-41k yearly est. 15d ago
Customer Service Representative - Bend, OR
Kedia Corporation
Guest service representative job in Bend, OR
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products orservices, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' serviceor billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$30k-39k yearly est. 1d ago
Customer Service Rep
TCH Group, LLC 2.9
Guest service representative job in Bend, OR
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$31k-39k yearly est. 21h ago
Customer Service Rep
Carsonvalleyhealth
Guest service representative job in Bend, OR
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$30k-39k yearly est. 21h ago
Customer Service Representative
Thabet Management
Guest service representative job in Bend, OR
Customer ServiceRepresentatives must be able to provide prompt, friendly service, be able to make change quickly and accurately, handle all customer requests, and complete all store duties in a timely and efficient manner.
Job Responsibilities are as follows:
Operate the cash register and other store equipment.
Make safe drops as per company policy and maintain safe, secure cash handling.
Fuel customers' cars.
Wash customer windows.
Restock shelving, displays and coolers.
Clean and stock fast food area and equipment.
Sweep, Vacuum and clean store.
Keep work area neat, clean and organized.
Pick up trash and clean parking lots.
Maintain exterior cleanliness of buildings, islands, and pumps.
Promote store's buy2 concept and make upsell suggestions.
Report to work promptly, neatly groomed in uniform.
Adhere to all company guidelines.
Report accidents or incidents to supervisors immediately.
Provide exceptional customer service. Be courteous, always greet and thank customers.
Other duties as assigned.
$30k-39k yearly est. 60d+ ago
Customer Service Representative
Skyservice Business Aviation
Guest service representative job in Bend, OR
SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us: ***************************
YOUR FUTURE AT SKYSERVICE:
Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!
LOCATION: Redmond, OR 97756
PURPOSE:
Skyservice Business Aviation Inc. Redmond is accepting applications for Customer ServiceRepresentatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer ServiceRepresentatives. In this role, you will be responsible for interacting with the most important element of our company - our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs.
SUMMARY OF RESPONSIBILITIES:
Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
Ensure communication and coordination between customers, lineservice crew and staff;
Coordinate fueling, catering, car rental, hotel booking and reservations;
Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
Answer the general number phone lines and forward calls to the the appropriate person;
Fill out digital forms for new clients and actively promote additional aircraft services and products;
Respond to customer email inquiries in a timely and courteous manner;
Complete daily invoicing and data entry for various vendors and customers;
Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
Other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
High school diploma/GED required;
Aviation experience preferred, but not required;
Intermediate computer skills;
Excellent communication skills;
Excellent customer service skills;
Ability to multitask;
Strong conflict resolution skills;
Maintain a professional demeanor and appearance at all times;
Weekend availability and willingness to work overtime during peak seasons.
OTHER REQUIREMENTS:
Be at least 18 years of age;
Legally entitled to work in the United States;
Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.
SCHEDULE: Rotational shift that are 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required.
COMPENSATION: Pay range starting at $18/hr
BENEFITS:
401(k) plan with employer match;
Health, dental and vision insurance;
Life insurance;
Paid time off;
Tuition reimbursement.
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please
contact
a member of our Human Resources team for special accommodation.
$18 hourly Auto-Apply 60d+ ago
Customer Service Representative
Central Oregon Heating Cooling Plumbing & Electrical 3.5
Guest service representative job in Redmond, OR
Job Description
Customer ServiceRepresentative
Central Oregon Heating.Cooling.Plumbing.Electric
Central Oregon Heating, Cooling, Plumbing, and Electric is looking for a Customer ServiceRepresentative to join our growing team.
We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Central Oregon Heating, Cooling Plumbing & Electric, we understand the importance of family and providing work/life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service.
Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities... and we are here to support and work with you every step of the way!
Summary:
We are currently seeking a detail-oriented, customer-focused Customer ServiceRepresentative to join our team. The individual in this role will be responsible for managing service calls, customer calls, and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensure their needs are met promptly. Additionally, you will play a crucial role in assisting our dispatchers and our skilled technicians by providing on-site support. While previous call center and/or industry experience is not required, candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry.
Compensation: up to $23 per hour, DOE
Schedule: 5 working days, including Saturdays. 8am - 5pm
Work Location: Redmond, OR
Benefits:
Company paid Medical
Company paid Dental
Company paid Vision
Company paid Emergent Medical Transport program
Company paid Life Insurance
Employee Assistance Program
401k/Roth with company match
Competitive paid PTO
Bonus programs, for eligible positions
Company vehicle and gas card, for eligible positions
Responsibilities, include but not limited to:
Provide exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner.
Maintain inbound and outbound calls and update customer database as necessary.
Reply to online communications, emails answering service, website chats and text messages.
Keep detailed records of service calls, technician routes, and customer feedback, using this data to identify areas for improvement.
Work in cooperation with Dispatchers to provide back up support for responding to customer inquires about schedules, lead times, equipment service, invoicing, and preventative maintenance service inquiries.
Perform administrative duties as assigned.
Provide support to the Call Center Manager.
Qualifications:
Prior call center and/or HVAC industry experience is preferred.
On-the-job training provided.
Have verifiable work history and references.
Able to communicate professionally, clearly, and concisely with other team members, management, and customers in person, by phone and email.
Must be highly motivated, detailed oriented, able to multi-task, be highly skilled in problem solving and accurate resolutions, have a keen sense of urgency, be flexible, and demonstrate the ability to follow through on tasks timely and effectively.
Have a great attitude that blends well with a fast-paced, goal-driven environment.
Must be punctual with a clean presentation of them self and be prepared to work every day to provide reliable support for your team with excellent timeliness and attendance.
Our company grows every year, which means we're looking for and building future crew leaders and managers! Let us work with you to put you on a career path.
“We like what we do, and you will too!”
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pre-employment screening includes background check, MVR report (for certain positions), and drug screening, excluding THC, (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.).
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
$23 hourly 21d ago
Part time Night Auditor- Element, Bend
Merete Hotel Management
Guest service representative job in Bend, OR
Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you'll tackle exciting challenges and grow. See which positions are open and apply today.
We offer
Competitive Pay
Flexible Scheduling
Career Development / Advancement Opportunities
Paid Time Off
Health Benefits
Travel Industry Discounts
At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.
Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
NIGHT AUDITOR
SUMMARY
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining guest account records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests' accounts, making and confirming reservations, and presenting statements and collecting payments from guests.
ESSENTIAL FUNCTIONS
Review and analyze all adjustments.
Thoroughly understand accounting machine for front office.
Ensure that all charges have been posted to the appropriate guest folio or master account.
Post room tax to each folio or master account.
Ensure that all front office charges and miscellaneous charges and adjustments have been posted and balanced out.
Ensure all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.
Answer telephone.
Check guests in and out.
Attend mandatory meetings.
Report any unsafe conditions immediately.
Perform any other duties as assigned by supervisor to include cross training.
Regular and reliable attendance and punctuality are essential functions of this position.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.
PHYSICAL DESCRIPTION
Constantly standing at the front desk on tile or carpet.
Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist, and neck), and crouching (bending at the knees).
Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
WORKING CONDITIONS
Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
Must adhere to the Hotel's safety standards and procedures.
Exposed to computer printer noise, and telephone noise.
SUCCESS FACTORS
Balances and accounts for all daily cash and charge transactions.
Ability to communicate effectively both written and verbal with the public and other team members.
Follows all appropriate policies and procedures while constantly striving to improve all standards of operations.
Ensure prompt and courteous service to guest to ensure all guest experience is distinctively supreme.
Effectively manage time.
Meets or exceeds productivity standards.
Follow all safety procedures.
Qualifications
Prior cash handling experience and two years customer service experience preferred.
Hotel experience helpful.
May require a valid Driver License with an acceptable driving record.
Experience working with computers and operating keyboards.
Must pass criminal background check.
$34k-42k yearly est. 10d ago
Night Auditor
Pyramid Birmingham Campus Management
Guest service representative job in Bend, OR
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re-imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world-class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren't quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
#IND400
What are we looking for?
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.
Compensation:
$20.00
-
$20.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$20 hourly Auto-Apply 16d ago
Night Auditor
Benchmark Bend
Guest service representative job in Bend, OR
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re-imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world-class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren't quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
#IND400
What are we looking for?
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.
Compensation:
$20.00
-
$20.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$20 hourly Auto-Apply 13d ago
Front Desk Agent- FT- CRR
Grand Pacific Resorts 4.2
Guest service representative job in Redmond, OR
/ Objective:
Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guestservice to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.
Primary Essential Functions:
All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
Check guests/owners in and out of the resort, answering any questions they may have.
Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
Answer a high volume of inbound calls from guests/owners.
Communicate effectively with guests, owners, supervisors and associates.
Resolve customer complaints and problems calmly and effectively.
Obtain or confirm guest information, assign rooms, and activate and distribute keys.
Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
Occasionally deliver guest request items to and from rooms.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Adhere to performance standards, company policies and procedures, as they relate to the department.
Qualifications
Education, Skills & Experience:
The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.
1+ years of related experience, preferably within the hospitality industry.
Professional telephone etiquette is required.
High school diploma or equivalent.
Excellent communication and organizational skills.
Experience in the hospitality industry (time share preferred).
Ability to work well in a diverse team environment.
Additional Eligibility Qualifications Required:
Must be available to work various shifts including weekends and holidays.
Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
Ability to speak and understand the English language.
Physical, Environmental & Other Requirements:
Must be able to stand and/or walk for up to 8 hours.
Must also be able to sit, stoop, kneel, crouch and crawl.
Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.
EEO Statement:
Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.
Other Duties:
Please note that this does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence.
Management has the right to revise this at any time.
The job description is not a contract for employment.
$32k-38k yearly est. 10d ago
Front Desk Agent- FT- CRR
Grand Pacific Palisades Resort 3.7
Guest service representative job in Redmond, OR
/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guestservice to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.
Primary Essential Functions:
* All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
* Check guests/owners in and out of the resort, answering any questions they may have.
* Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
* Answer a high volume of inbound calls from guests/owners.
* Communicate effectively with guests, owners, supervisors and associates.
* Resolve customer complaints and problems calmly and effectively.
* Obtain or confirm guest information, assign rooms, and activate and distribute keys.
* Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
* Occasionally deliver guest request items to and from rooms.
* Responsible for conducting all responsibilities in a professional and ethical manner.
* Responsible for maintaining a consistent, regular attendance record.
* Adhere to performance standards, company policies and procedures, as they relate to the department.
$32k-38k yearly est. 34d ago
Lead Centralized Service Representative
St. Charles Health System 4.6
Guest service representative job in Bend, OR
TITLE: Lead Centralized ServiceRepresentative
SCMG Ambulatory Call Center Supervisor
DEPARTMENT: St. Charles Medical Group
DATE LAST REVIEWED: June 2021
OUR VISION: Creating America's healthiest community, together.
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: St. Charles Medical Group encompasses practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. SCMG's One Call department supports clinical departments by providing incoming phone call support, scheduling, and registration activities. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.
POSITION OVERVIEW: The Centralized ServiceRepresentative (Lead CSR) serves as a subject matter expert (SME) in the department as well as provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. CSRs review referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment. This position does not directly manage others but may provide feedback on the work of other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Pre-registers the patient in the electronic health record system, accurately collects patient demographics, insurance information and may collect required co-pay/deposits.
Performs real time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.
Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with clinic and St. Charles Medical Group established protocols.
Responsible for accurately scheduling patient appointments across multiple service lines following established protocols that promote positive patient experience, physician satisfaction and scheduling efficiencies.
Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.
Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St. Charles Medical Group established protocols.
Addresses, deescalates, or appropriately routes patient complaints or concerns.
Accesses and maintains all department specific files, programs and recall systems.
Actively participates in achieving organizational and department goals.
Ability to work as part of a Care Team with providers and clinical staff.
Serves as a subject matter expert (SME) in the department and utilizes this knowledge to assist when team members have questions or need assistance.
Makes decisions for patient centered care if leadership is unavailable.
Responsible to support, problem solve, address initial questions from CSR team, and escalate concerns or patient safety concerns to clinical partners or through SAS process if needed.
Participates in on-going leadership/communications/problem solving courses offered by St. Charles Health System.
Supports the vision, mission, and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: High school diploma or GED.
Preferred: N/A
LICENSURE/CERTIFICATION/REGISTRATION:
Required: N/A
Preferred: N/A
EXPERIENCE:
Required: Minimum one (1) year of experience as a Centralized ServiceRepresentative in SCMG's One Call call center OR demonstrated competency in the following as determined by leadership: efficiency in taking calls for multiple specialties, ability to assist in training process of new caregivers, ability to deescalate phone calls, use advanced problem-solving skills to assist in the department.
Preferred: Two (2) years of experience as a Centralized ServiceRepresentative in SCMG's One Call call center.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Must adapt quickly to frequent process changes and improvements.
Is reliable, engaged, and provides feedback as to improve processes and policies.
Attends all department, team, and company meetings as required.
Responds to all customer and emergency calls in a confident rapid accurate pleasant and professional manner with the ability to remain calm in emergency situations.
Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.
Requires strong communication, customer service interpersonal skills and telephone etiquette.
Ability to prioritize workflow according to pre-set instructions.
Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and external sources.
Strong teamwork and collaborative skills.
Ability to multi-task and work independently.
Attention to detail.
Performs basic math (add, subtract, multiply and divide) calculations.
Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
40
Caregiver Type:
Regular
Shift:
First Shift (United States of America)
Is Exempt Position?
No
Job Family:
REPRESENTATIVE
Scheduled Days of the Week:
Monday-Friday
Shift Start & End Time:
8am-5pm
$34k-39k yearly est. Auto-Apply 60d+ ago
Guest Services Associate I - Worldmark Eagle Crest Resort
Leisure Co 3.3
Guest service representative job in Eagle Crest, OR
We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Compensation starting at $19.00/hourly
How You'll Shine:
As a GuestServices Associate, your friendly welcome, excellent service, and
contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to assisting guests with their needs before and during their stay.
How You'll Make an Impact:
Bring smiles to guests from around the world by providing warm welcomes.
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
Collaborate with other departments to assist guests with anything that they need throughout their stay.
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
Respond to guest inquiries and concerns as quickly and completely as possible..
What You'll Bring:
Professional appearance and a positive, can-do attitude.
Excellent communication skills with the ability to read, write and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
$19 hourly Auto-Apply 31d ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Bend, OR?
The average guest service representative in Bend, OR earns between $21,000 and $35,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Bend, OR
$27,000
What are the biggest employers of Guest Service Representatives in Bend, OR?
The biggest employers of Guest Service Representatives in Bend, OR are: