Guest service representative jobs in Bloomington, IN - 529 jobs

Professional Management Enterprises is seeking a Customer Care Representative to join our call center team! As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide. Job Title: Bilingual (Burmese/English) (Spanish/English) Customer Care Representative Location: Indianapolis, Indiana (Remote) **Must be an Indiana Resident** Pay: $18.50hr (Weekly Pay) Work Hours: Monday-Friday, 10am - 6:30pm Duties and Responsibilities: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Skills: Experience in customer service is a plus Bilingual (Burmese/English) Ability to navigate multiple computer screens at a time. Ability to provide quality customer service while multi-tasking is a plus. Requirements: Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Must have a private area to work closed off from others. Can not be responsible for minors or be a primary caretaker for another person during working hours. Must live within a 50 miles radius of Indianapolis, Indiana

The Guest Service Representative will perform a range of duties in a professional, courteous, and efficient manner, with a primary focus on guest check-in and check-out procedures. These responsibilities are designed to ensure a seamless guest experience, contributing to overall satisfaction while maintaining operational effectiveness. Duties may extend beyond the check-in and check-out process, encompassing additional tasks that support the smooth functioning of the guest services department. Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests Other duties as assigned by the leader Education and Experience HS Diploma or equivalent Minimum 3 months hospitality, general office, accounts receivable or customer service experience. This position is an hourly position paid $17 an hour.

Collegiate Hotel Group , is seeking a Guest Service Representative to join Graduate Bloomington and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank - count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management Maintains front desk area to be clean and organized Assisting with lobby activation as needed Utilize proper procedures when handling guest PPI data Understands the key points to communicate for a Graduate Arrival experience Follows through and feels ownership of guest requests Resolves guest complaints in a professional and efficient manner Actively participates in Front Desk upsell program Always retrieve necessary identification documents and form of payment upon guest arrival Other duties as assigned EDUCATION AND EXPERIENCE Prior Customer Service Experience High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills BENEFITS/ PERKS Work today, get paid today, with Daily Pay! Free telemedicine and virtual mental health care access for all team members starting day one! Multiple health insurance and life insurance options 401k plan + company match Paid time off for eligible team members Holiday pay/ paid holidays Pet insurance Employee Assistance Program Discounted hotel rooms Savings Marketplace discounts on event tickets, electronics, gym memberships + more! *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Collegiate Hotel Group is an Equal Opportunity Employer.

Become a Substitute Guest Service Representative at Tricoci University! At Tricoci University of Beauty Culture, we are committed to delivering exceptional beauty education while fostering a positive environment for students and guests alike. Our mission is to empower students with the skills they need for success in the beauty industry and provide top-notch service to our clients. Position Overview: As a Substitute Guest Service Representative, you will fill in during busy periods and staff shortages to ensure a high level of customer service. Your hospitality and proactive attitude will contribute to creating a welcoming experience for students and guests visiting our campus. Key Responsibilities: Greet and assist guests and students in a friendly and professional manner. Manage incoming phone calls and respond to inquiries regarding our educational programs and services. Schedule and confirm appointments for beauty treatments and consultations. Maintain accurate records of client interactions and service appointments. Address guest concerns and inquiries promptly and effectively. Collaborate with team members to ensure smooth and efficient operations. Perform administrative tasks as necessary to support the overall guest experience. Why Work With Us? Join a respected institution with a strong focus on student achievement and beauty education. Work in a collaborative and supportive team environment. Flexible scheduling options to accommodate your availability. Opportunities for personal and professional growth within the beauty industry. Employee discounts on beauty services and products. Requirements Qualifications: High school diploma or equivalent; additional education in hospitality or customer service is a plus. Previous experience in customer service or guest relations is preferred. Strong communication skills and a personable demeanor. Excellent organizational abilities and the capability to multitask. Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial. A positive attitude and a readiness to assist wherever needed. Availability for flexible scheduling based on operational demands, including weekdays, evenings, and weekends. Benefits Generous Paid Time Off 401K Plan Access to Continuing Education Units (CEU) Classes Complimentary Services at our Student Clinic Product Discounts Opportunities for Career Advancement A Rewarding and Dynamic Work Environment In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Job Description may be written with the assistance AI

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Guest Service Representatives makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Guest Services Representative, you will: Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations To be a successful Guest Service Representative, you need: A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

Become a Substitute Guest Service Representative at Tricoci University! About Tricoci University: At Tricoci University of Beauty Culture, we are committed to delivering exceptional beauty education while fostering a positive environment for students and guests alike. Our mission is to empower students with the skills they need for success in the beauty industry and provide top-notch service to our clients. Position Overview: As a Substitute Guest Service Representative, you will fill in during busy periods and staff shortages to ensure a high level of customer service. Your hospitality and proactive attitude will contribute to creating a welcoming experience for students and guests visiting our campus. Key Responsibilities: * Greet and assist guests and students in a friendly and professional manner. * Manage incoming phone calls and respond to inquiries regarding our educational programs and services. * Schedule and confirm appointments for beauty treatments and consultations. * Maintain accurate records of client interactions and service appointments. * Address guest concerns and inquiries promptly and effectively. * Collaborate with team members to ensure smooth and efficient operations. * Perform administrative tasks as necessary to support the overall guest experience. Why Work With Us? * Join a respected institution with a strong focus on student achievement and beauty education. * Work in a collaborative and supportive team environment. * Flexible scheduling options to accommodate your availability. * Opportunities for personal and professional growth within the beauty industry. * Employee discounts on beauty services and products.

Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Tricoci University Of Beauty Culture to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Tricoci University Of Beauty Culture Guest Service Representative Days Indianapolis, IN Tricoci University of Beauty Culture 3.4 Indianapolis, IN Job Details Estimated: $22K-$27.8K a year 7 hours ago Qualifications Customer service Organizational skills Computer skills Cash handling Leadership Communication skills Entry level Full Job Description Guest Service Representative The Company: Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry. Founded by Mario Tricoci, an accomplished leader and world-renown innovator in the beauty industry, TUBC provides a premium education that develops graduates with the skills, knowledge, and professionalism desired by leading companies in the industry. Summary: Receive calls from prospective students, clients and direct the calls accordingly. Ensure high customer service standards and positively influence and motivate the students. Perform administrative functions. Abide by the school, state, and federal policies. Responsibilities: - Prepare work area and maintain master client file. - Ensure adequate supplies are available at the front desk. - Greet clients and schedule their services, suggesting add-on services. - Deliver superior customer service to each client. - Resolve client situations within company standards. - Handle all transactions for clients: Check-in, Check-out, Gift Card Sales, and VIP Program Sales. - Assist with and sell retail products. - Clean work area regularly each day. - Actively participate in sales promotions. - Close out and balance the cash drawer after each shift. - Responsible for cash drawer accuracy. - Ensure the new client card is filled out correctly and that each client understands that "All services are performed by students under the supervision of licensed Teachers". - Dust and re-stock retail shelves. - Maintain an accurate client system database. - Comply with all state, federal, and campus policies. - Assist with special projects. Knowledge, Skills, and Abilities: - Superior Customer Service Skills, consistent communication skills - Team Player - Cash Handling - Detail Oriented, Computer skills - Good organizational skills

Guest Services Representative Posting and Description Scarlett Hotel Group was created BY and FOR the next generation of hospitality leaders. Established by a group of experienced hotel entrepreneurs with long histories of success in rapid growth organizations. We are the same group of people that believe that hospitality should exist in all facets of the business world but especially in our hotels. Our mission is to develop a portfolio of great hotels managed by exceptional people who absolutely love what they do and are excited to come to work each day. As a Guest Services, a day at the office can include: • Being a Chief Reminding Officer to your team by ensuring checklists and daily tasks are completed accurately, to ensure a smooth and profitable operation. • Engaging with our guests by responding to reviews in a timely manner and honoring our Rewards members with unexpected delights! • Showcasing your self-confidence, energy and enthusiasm during huddles and ensuring Guest Service Targets are exceeded. REQUIREMENTS ABOUT YOU Do you always come up with solutions instead of just bringing problems to the table? When faced with staffing challenges do you rise to the occasion and step in as needed? Do you understand what motivates your team and are able to tap into those needs and desires in an effective way? Do you take time and resources to engage in professional development so that you can better support your team? If so, you might be our next Guest Services Team Lead! You are creative and a team player. You motivate and captivate your team with your tender approach and your impressive knowledge of how to wow your guests. You meet deadlines and feel comfortable coaching teams and are focused on attention to detail. You know a little bit about all aspects of hotel operations including food and beverage, guest services and housekeeping and can inspire others to collaborate with you. You are flexible and understand that your job is not a typical 9-5, and your weekend presence is often required to support your team. You are pleasant and infectious; your team members just can't wait to be around you! View all jobs at this company

Full-time Description STEP INTO THE BIG LEAGUES Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day. BOTTLEWORKS HOTEL Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities. PERKS OF THE JOB We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return. YOUR ROLE IN CREATING GERONIMOMENTS In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here-use it to build the future, make an impact, and continuously improve the guest experience. As the Guest Services Agent, you are a guest's first impression of a property. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people. WHAT YOUR DAY WILL LOOK LIKE Process guest arrivals and departures, including all necessary payments Handle and coordinate room assignments and pre-arrivals Handle guests' concerns Offer referral for services and handle requests for information Handle and store luggage Assist with the check-in and check-out of groups and tours Assist other departments as required GHG24 Requirements WHAT IT TAKES TO SUCCEED Education High school diploma or equivalent Experience and/or Training Excellent communication skills and professional attitude Effective conflict management and decision making Technology/Equipment Ability to use a variety of computer applications YOU'LL STAND OUT IF YOU BRING Experience and/or Training Previous experience in customer service MANDATORY REQUIREMENT U.S. Work Authorization (required). JOIN A TEAM THAT MAKES AN IMPRESSION At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer. Salary Description $17.00 per hour

Job Description SUMMARY STATEMENT Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries PRIMARY DUTIES AND ACCOUNTABILITIES Room Assignments, Changes, and Issues Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts. Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues. Guest Service Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned Ensures that the lobby and front desk area are clean, organized, visually appealing, and well stocked with all necessary supplies. Properly compiles, completes, and distributes reports to all management and relevant staff. Reports any maintenance, security, or safety issues to the appropriate staff. SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE High School Diploma or GED required. Previous front desk experience is highly preferred. Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook is highly preferred. Excellent organizational and prioritization skills. Ability to work well and collaborate with others. Superior customer service skills. Excellent communication skills. May be required to stand for an extended period of time. Able to work holidays and weekends (Saturday and Sunday) Job Type: Full-time Pay: From $15.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Evening shift Holidays Morning shift Weekends Experience: hotel front desk: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person If offered, employment is contingent on cleared Background check.

Property Description The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect to work in a supportive and positive environment. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and fulfilling career path. The Westin Indianapolis is committed to creating a culture that values personal and professional growth, teamwork, and exceptional guest experiences. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, advance their career, and be part of a team that delivers exceptional service to guests. Joining the team at The Westin Indianapolis presents an exciting opportunity to be part of a renowned hotel that is dedicated to creating memorable experiences for guests in the vibrant city of Indianapolis. Overview Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications High school diploma or equivalent Prior cash handling experience necessary Exceptional communication skills Very good computer skills Ability to work flexible hours including weekends and holidays Strong problem-solving skills Ability to multitask and work in a fast-paced environment Experience in customer service is preferred Knowledge of hotel or resort operations is a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Summary We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. About Us As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits! Benefits Insurance Medical Dental Vision VPS PTO Employee Discount Employee Assistance Program 401K w/ Match Life Insurance Referral Bonus Program Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills Company Blurb We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

***DAILY PAY, TIPS, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS*** The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must. DUTIES AND RESPONSIBILITIES This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned. Qualifications Include: (not limited to) Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred. Excellent communication skills both verbal and non-verbal. Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude. Excellent phone and computer skills. Ability to read and speak English.

This position is the cornerstone of our Retirement Plan Services team's success. By driving business development, managing compliance, and building strong client relationships, you ensure that every employer-sponsored retirement plan we administer meets the highest standards of service and regulatory excellence. Your expertise helps clients achieve their retirement goals while strengthening our reputation for trust and reliability. How You'll Contribute Develop and execute marketing, sales, and retention strategies for retirement plan clients Make proactive calls to prospective and current clients to identify needs and resolve service issues Prepare and deliver presentations to prospective clients Collaborate on the development of Retirement Plan Services products and enhancements Oversee compliance, investment reviews, reconciliations, and communications for assigned accounts Provide consultative guidance on plan design, compliance, and retirement goals Act as liaison between clients and third-party vendors Review compliance testing and Form 5500 filings for accuracy Serve as the primary point of contact for existing clients, facilitating regular meetings and plan reviews Conduct participant education sessions and create supporting materials Communicate with regulatory authorities and respond to inquiries from attorneys, consultants, and accountants Serve on Wealth Management committees and contribute to special projects What We're Looking For Bachelor's degree in business or accounting, or equivalent experience Professional credentials (or actively pursuing) such as CRSP, CRPP, QKA, QKC, CRPS, or CEBS Minimum of 5 years of experience in business development and retirement plan administration Strong knowledge of retirement plan compliance, recordkeeping platforms, and investment principles Proven ability to develop marketing strategies and deliver consultative solutions Excellent communication skills, including public speaking and client presentations High degree of professionalism, accuracy, and attention to detail Ability to organize and prioritize tasks independently Proficiency with Microsoft Word and Excel You'll Excel If You Take pride in building lasting client relationships Enjoy solving complex compliance and administrative challenges Bring integrity, discretion, and accountability to everything you do Want to be part of a collaborative, client-focused team where your work makes a difference Why Join Us The National Bank of Indianapolis is the city's only locally owned national bank. We take pride in serving our community with personal attention and exceptional service. Through our Wealth Management division, we deliver customized retirement plan solutions that help employers and employees achieve financial security. Just as we invest in our clients, we invest in our people. We've built a workplace employees genuinely appreciate-where you feel respected, supported, and part of something meaningful. We believe in growth from within, open collaboration, and celebrating each other's successes. If you join NBOFI, your voice will matter, your ideas will be valued, and you'll have the tools to thrive both professionally and personally. In Summary Bring your expertise. Bring your creativity. Bring your best. We'll provide the culture, resources, and trust. Together, we'll celebrate our successes.

Become a Substitute Guest Service Representative at Tricoci University! At Tricoci University of Beauty Culture, we are committed to delivering exceptional beauty education while fostering a positive environment for students and guests alike. Our mission is to empower students with the skills they need for success in the beauty industry and provide top-notch service to our clients. Position Overview: As a Substitute Guest Service Representative, you will fill in during busy periods and staff shortages to ensure a high level of customer service. Your hospitality and proactive attitude will contribute to creating a welcoming experience for students and guests visiting our campus. Key Responsibilities: Greet and assist guests and students in a friendly and professional manner. Manage incoming phone calls and respond to inquiries regarding our educational programs and services. Schedule and confirm appointments for beauty treatments and consultations. Maintain accurate records of client interactions and service appointments. Address guest concerns and inquiries promptly and effectively. Collaborate with team members to ensure smooth and efficient operations. Perform administrative tasks as necessary to support the overall guest experience. Why Work With Us? Join a respected institution with a strong focus on student achievement and beauty education. Work in a collaborative and supportive team environment. Flexible scheduling options to accommodate your availability. Opportunities for personal and professional growth within the beauty industry. Employee discounts on beauty services and products. Requirements Qualifications: High school diploma or equivalent; additional education in hospitality or customer service is a plus. Previous experience in customer service or guest relations is preferred. Strong communication skills and a personable demeanor. Excellent organizational abilities and the capability to multitask. Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial. A positive attitude and a readiness to assist wherever needed. Availability for flexible scheduling based on operational demands, including weekdays, evenings, and weekends. Benefits Generous Paid Time Off 401K Plan Access to Continuing Education Units (CEU) Classes Complimentary Services at our Student Clinic Product Discounts Opportunities for Career Advancement A Rewarding and Dynamic Work Environment In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Job Description may be written with the assistance AI

Job Description No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Guest Service Representatives makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Guest Services Representative, you will: Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations To be a successful Guest Service Representative, you need: A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The Front Desk Agent is responsible for a variety of tasks, including: Complying and upholding Crowne Plaza brand standards Greeting guests as they arrive at the hotel Checking guests in and out of the hotel Answering phone calls and responding to emails Assisting guests with any questions or concerns they may have Maintaining accurate records of guest information and room assignments Handling cash and credit card transactions Providing information about hotel amenities and local attractions Ensuring that the front desk area is clean and organized The ideal candidate for this position will possess the following skills: Must have flexibility to work different shifts, including weekends (Saturday and Sundays) and holidays Must maintain a valid Driver's License Arrive on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure Anticipate and meet the needs of all travelers, ensuring every guest feels valued and cared for Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure Handle challenges gracefully, offering solutions that uphold the hotel's standards of service and professionalism Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy Basic math and money handling skills Proficiency in using computer programs and apps, hotel front desk software a plus Prior experience with Opera Property Management System (PMS) is a plus Benefits include: Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access (“on-demand pay”) Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.