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Guest service representative jobs in Dubuque, IA

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  • Customer Service Representative

    Clae Solutions

    Guest service representative job in Stockton, IL

    Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community. Responsibilities Handle Inquiries: Respond to customer questions and provide detailed information about our products and services. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions. Provide Support: Assist customers with enrollment processes and guide them through our energy solutions. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions. Qualifications Educational Background: High school diploma/GED required; a degree in a related field is preferred. Experience: Previous experience in customer service or a related field is beneficial. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively. Compensation $60,000 - $120,000 (Annually) About Clae Goldman Team Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.
    $29k-38k yearly est. 11d ago
  • Guest Service Representative/Joy Creator

    Dubuque 3.6company rating

    Guest service representative job in Dubuque, IA

    NEEDING PERSON who is OUTGOING and will engage with our GUESTS!! SHIFT NEED - part time - 2-3 shifts per week -Mornings 8:15 AM- 2:30 PM Mon-Friday, occasional Saturday/Sunday At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $12.00 - $16.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $12-16 hourly Auto-Apply 60d+ ago
  • Customer Service Representative HME-Full time-Days

    Regional Health Services of Howard County 4.7company rating

    Guest service representative job in Dubuque, IA

    Responsible for performing all processes related to Home Medical Equipment (HME) referrals including obtaining all necessary patient and prescription information, verification of insurance benefits, ensuring receipt of required documentation, entry of patient information and order information into the Brightree system, communication of delivery/pickup arrangements and financial responsibility, as well as other general office duties as assigned. Responds to HME customer inquiries/concerns and performs research and follow-up in a timely, professional manner. Clients, families, third party payers, physicians, referral sources, community and hospital staff. ESSENTIAL FUNCTIONS: Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values. Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior. Performs other duties consistent with purpose of job as directed. Receives and processes inquiries and referrals from internal and external sources for products/services provided by MercyOne Dubuque Home Medical Equipment utilizing appropriate policies, guidelines and standards. REQUIRED: High school or equivalent graduate. 1-2 years' experience in a customer service and/or office area preferred. Prefer background in home medical equipment or other related medical/health field. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $29k-35k yearly est. 9d ago
  • Front Desk Agent: Are You a Curator of "Aha" Moments?

    Hotel Julien 3.6company rating

    Guest service representative job in Dubuque, IA

    This isn't just about a job-it's about a calling. We're looking for an exceptional Front Desk Agent who is passionate about creating unforgettable experiences for people. You're the kind of person who gets a thrill out of giving someone that "aha" moment-the feeling that they truly matter. This role will challenge you to be more than you think you can be, pushing you to new levels of excellence every single day. The Challenge This is for the person who believes how you do one thing is how you do everything. You are not afraid to go over and beyond because your greatest satisfaction comes from seeing a guest's face light up. You thrive on solving complex problems and turning a routine check-in into a genuinely memorable experience. Who You Are You are a natural host and a proactive problem-solver. You're obsessed with the details, whether it's remembering a guest's name, anticipating their needs before they even ask, or making a perfect recommendation. You get your bucket filled by helping other people and are energized by building and nurturing connections with people from all walks of life. What We Offer We provide an environment that supports, uplifts, and encourages you to grow. In return for your commitment to excellence, you'll receive great perks, including discounted travel at our other locations and 50% off food and beverage in our hotel. If you're ready to stop performing a job and start mastering a craft, apply now.
    $25k-30k yearly est. 60d+ ago
  • Customer Service Representative - Dubuque, IA

    Kedia Corporation

    Guest service representative job in Dubuque, IA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $29k-37k yearly est. 18h ago
  • Customer Service Rep/Office Clerk

    Allstate Recruiting

    Guest service representative job in Dubuque, IA

    Allstate Agents are hiring out-going, career oriented, sales professionals to join their teams as a Licensed Insurance Sales Representatives (Licensed Sales Producers) or Customer Service Representatives. Job Description Speaking with clients about a wide variety of issues, through phone and email. Taking payments and making policy changes. Transferring clients to licensed sales producers when needed. Scheduling appointments, etc. Qualifications Prior customer service and office experience helpful. Additional Information COMPENSATION Competitive hourly wage Bonuses available as well based on meeting goals If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. ***This position is with an Allstate Exclusive Agent, not with Allstate Insurance. Employees of Allstate agents must be able to successfully complete any applicable licensing requirements and training programs. Allstate agents are independent business owners who hire their own employees. Allstate agents' employees are not employees of Allstate. *** All your information will be kept confidential according to EEO guidelines.
    $29k-37k yearly est. 18h ago
  • Customer Service Representative - State Farm Agent Team Member

    Lane Madsen-State Farm Agent

    Guest service representative job in Dubuque, IA

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Lane Madsen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $29k-37k yearly est. 14d ago
  • Customer Service Representative - State Farm Agent Team Member

    Rachel Fitzpatrick-State Farm Agent

    Guest service representative job in Dubuque, IA

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $29k-37k yearly est. 9d ago
  • Customer Service Representative

    Planet Fitness-PF Baseline Fitness

    Guest service representative job in Dubuque, IA

    Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $29k-37k yearly est. 9d ago
  • Customer Service Rep(01738) - 2013 Central Ave

    Domino's Franchise

    Guest service representative job in Dubuque, IA

    Job DescriptionABOUT THE JOB Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-37k yearly est. 16d ago
  • Service Representative

    Sisco 4.5company rating

    Guest service representative job in Dubuque, IA

    Job Description SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you. We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated. Our Service Center is open Monday -Thursday 7 am to 7 pm and Friday 7 am to 5 pm. Essential Functions: Answer customer inquiries on benefits plans Process Medical/Dental Claims Ability to learn/retain large amounts of technical information Navigate multiple record keeping systems What We're Looking For: Strong communication (verbal and written) skills The ability to multi-task and have great attention to detail Ability to work with customers of diverse background and dispositions Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time) Experience Prior customer service experience Medical or call center experience is a plus Full-Time Benefits - Most benefits start day 1 Medical, Dental, Vision Insurance Flex Spending or HSA 401(k) with company match Profit-Sharing/Defined Contribution (1-year waiting period) PTO/Paid Holidays Company-paid ST and LT Disability Maternity Leave/Parental Leave Subsidized Parking Company-paid Term Life/Accidental Death Insurance About SISCO: SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA. For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at ********************* Want to learn more? Follow us on ************************ | LinkedIn | Facebook
    $30k-35k yearly est. 15d ago
  • Bulk Auditor - Night Shift

    Simmons Prepared Foods 4.2company rating

    Guest service representative job in Dubuque, IA

    To verify that the dry ingredients are batched correctly in the proper manner in order to ensure a quality product is made for customers. RESPONSIBILITIES * On the 1st batch of every formula, verify that all ingredients for the formula are correct. * Verify that the operators are batching the correct ingredients in the right quantities. Verify that the batching books are being properly documented and that documentation is done by the operators in a timely manner. This includes verifying that the correct lot numbers are used and documented. Weights for all ingredients used in a formula shall also be verified by visually auditing the operators when they are weighing the product. All operators should be audited once per shift. New trainees should be audited at increased frequencies to ensure they are being trained correctly and to ensure batching is being done correctly as per the SOPs. * At the start of shift, complete scale verification. This shall also be completed if a scale is moved during the shift. The 25 lb weight will be used. Responsible for completing the Scale Verification Form once scales are verified. * At the end of the shift, check the cut batch rack to ensure items on the racks are properly identified. * Turns in all paperwork into the Can Production Supervisor at the end of their shift * Prints pallet tags as needed. Auditors also ensure that ingredients are not expired by checking the QA tags of ingredients coming into the bulk room. Verification of ingredients shall be done to ensure the QA tag matches the pallet of product * Assists in maintaining a clean sanitary environment. This includes monitoring GMPs such as no bags or totes on the floor, hair nets/beard nets used, spills cleaned up in a timely manner, check totes for missing pieces and cracks, totes are cleaned before being put back in racks, trash emptied in a timely manner and before end of shift ect * Ensures that all partial bags are correctly taped, dated, initialed and labeled (with QA tag) before they are transported back to the racks * If a foreign material is found, ensure that the product is not used and will inform the supervisor of the item found. * Ensures that all micro ingredients are properly weighed and labeled prior to being used * Ensures that all grey totes containing product contain a green identification tag to maintain traceability. Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization. Simmons Operating systems principles and objectives: Is familiar with Simmons' established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position's role in support of these systems - including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas. Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Britestacker and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position. Physical Activities: Lift up to 50 lbs. Stand up to 12 hours per shift. Read and write English on Shop Floor Documents Personal Protective Equipment (PPE): hearing protection, steel toed shoes, dust mask available. Travel: N/A. Technical Experience: N/A Industry Experience: Experienced within a manufacturing/process environment with knowledge of Good Manufacturing Practices. Minimum Education: High School Diploma or equivalent. Must be able to read, write and understand English. Preferred Education: N/A Competencies: Enjoys working with others and sees teamwork as a more productive environment. A highly responsive ability to react to daily production priorities in a calm and focused manner. Communication skills & decision quality - Must have the ability to make good decisions and communicate effectively with others and leadership team.
    $27k-33k yearly est. 1d ago
  • Customer Service Representative

    Superior Insurance Partners LLC

    Guest service representative job in Manchester, IA

    Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform. Superior is backed by Tyree & D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history. We are seeking a Customer Service Representative (CSR) to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? Come join our friendly, competitive work environment today! We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide. How will you affect the business? Effectively manage high volume of incoming calls Identify and assess client needs to achieve satisfaction Quoting, endorsements, certificates and will own the renewal process Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution Keep records of customer interactions, process customer accounts and file documents What skills will make me successful in this role? Ability and desire to provide results Develop professional relationships with your internal and external partners Effective communication Utilize your resilient and adaptable mindset in the face of shifting priorities Eagerness to collaborate with all teams and employees. Qualifications: 2+ Years of customer service experience Open to licensing High School Diploma Good systems agility Proficiency in Microsoft Office Preferred: Property and Casualty Insurance License Agency Management System experience
    $29k-37k yearly est. Auto-Apply 60d+ ago
  • Front Desk/Guest Service Agent

    Sleep Inn & Suites Lancaster

    Guest service representative job in Lancaster, WI

    We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Applicant must have strong interpersonal and administrative skills. Key Requirements/ Qualifications: Successful history as a front desk agent or related customer service experience. Understanding of how to use hotel's Property Management Software (PMS) systems. Flexible schedule to meet business needs. Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction. Ability to maintain a composed, gracious and professional attitude. Responsibilities: Represents the first point of contact with guests and handles all stages of a guest's stay. Accommodate and anticipate guests needs, respond promptly and professionally. Acts as the information liaison for the property and guests using all communication avenues. Serve as point of contact to up to date information regarding the hotel, area attractions, and events. Process and collect payments, accurately adhering to all cashier procedures. Maintain a clean and neat front desk area. This position is subject to successful completion of a background check as it relates to the responsibilities of the role. Benefits such as: For all team members: Eligibility to enroll in the 401(k) after 6 months of service. 100% match at 3% contributions, 50% up to 5%. Paid Time Off - Sick & Vacation Holiday Pay Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa. Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties. For regular full time team members/leadership team: We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.
    $24k-30k yearly est. Auto-Apply 29d ago
  • Customer Service Representative

    The Bank of New Glarus

    Guest service representative job in Darlington, WI

    Hours: Monday through Friday, 8:30 am-5:30 pm, Saturday rotation 8:30 am-12:00 pm (noon) This position is responsible for performing various paying and receiving functions within the Bank and for servicing all deposit customers with attention being paid to the accuracy and details of the job. The individual will be accountable for their assigned cash drawer and for protecting the Bank against loss. In addition, CSRs will provide general administrative support to team members such as routine filing, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system. CSRs must have a solid understanding of the Bank's core system which includes, but is not limited to, UFS Navigator and Integrated Teller System. Supervisory Responsibilities: None Duties/Responsibilities: 1. Maintain a teller cash drawer. Handle daily teller transactions and scanning through the UFS Navigator and Integrated Teller System. 2. Process checking and savings deposits and withdrawals, cash checks, loan payments and savings bonds. 3. Identify customers, verify signatures, and follow proper check cashing procedures as established by the Bank. 4. Prepares necessary disclosures in accordance with the regulatory requirements, including content and timing. 5. Helps promote a culture of regulatory compliance and safe and sound financial practices. 6. Knows and strictly follows all security, compliance, regulatory, internal control procedures, policies, and laws. 7. Be aware of and support the Bank's efforts in meeting the Community Reinvestment Act (CRA). 8. Process night deposit bags and bank-by-mail deposits under dual control. 9. Meet all educational criteria for the Bank Secrecy Act (BSA) regarding cash deposits or withdrawals in excess of $10,000.00. 10. Assist in opening and closing the branch and vault daily; assist in balancing vault currency and coin; balance and maintain currency in ATM. 11. Responsible for answering the telephone during designated working hours. 12. Provide general administrative support work such as routine filing of documents and/or correspondence, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system, and other duties as assigned. 13. When an opportunity arises sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business and referring to the appropriate team member to complete the transaction. 14. Ensure all work is completed for the Bank both in the deposit area, and other areas of the Bank, will follow established policies and operating procedures, which are consistent with the Bank's overall policies and operating objectives. 15. Treat all customer inquiries, questions and complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service. 16. Ensure all team members are cross trained where assigned and acts as back-up for all team members' duties, when needed. 17. Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers, and managers. 18. Maintain a high level of ethical behavior within the banking profession. 19. Accurately balance ATM, Vault & bank. Required Skills/Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Preference given to those with prior office work experience and prior cash handling experience. 2. Ability to apply common sense understanding to carry out instructions furnished in written or oral form and the ability to deal with problems involving several concrete variables in standardized situations. 3. Must be able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Also, complete rate, ratio and percentages, and to create and interpret statistical information and graphs. 4. Proficient with a 10 Key Calculator, Keyboarding, Knowledge of Personal Computer and cash handling. 5. Demonstrated effective communication skills, cross selling abilities and cheerful demeanor. Education and Experience: High school diploma/GED or 3 years of related experience or training preferred. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of those jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for prolonged periods of the workday; use their hands and fingers; reach with hands and arms; talk plainly and hear accurately. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; climb and balance; and stoop, kneel and crouch. The employee must regularly lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus. Travel Requirements: Travel to other locations or areas may be required at times. BNG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $29k-37k yearly est. Auto-Apply 4d ago
  • Customer Service Representative

    L&M Corrugated Container

    Guest service representative job in Platteville, WI

    Job DescriptionSummary The Customer Service Representative handles more complex customer accounts.. This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience. Primary Duties & Responsibilities Manage customer accounts, including more complex orders and projects. Coordinate with Sales, Design, and Production teams to meet unique customer needs. Assist in resolving escalated customer concerns, ensuring timely and effective solutions. Maintain accurate customer data and order histories within the system. Help identify opportunities for improving customer satisfaction and process efficiency. Process orders, changes, and cancellations accurately. Update customer account information and maintain accurate records. Resolve basic product or service issues and escalate complex cases as needed. Assist with general administrative tasks in the department. Perform all other duties as assigned. Education & Experience High school diploma required; Associate's degree preferred. 2-3 years of customer service experience, preferably in manufacturing or corrugated packaging. Experience managing more complex customer accounts preferred. Required Skills / Abilities Strong problem-solving and critical-thinking abilities. Proficiency with Microsoft Office and customer service systems. Excellent communication and relationship-building skills. Ability to manage multiple priorities in a fast-paced environment. High attention to detail and accuracy. Physical & Travel Requirements Prolonged periods of sitting and computer use. Occasional lifting up to 15 pounds. No travel required. EE Statement L&M Corrugated Container Corporation is an equal opportunity employer. Powered by JazzHR 35oQket3Gf
    $29k-37k yearly est. 3d ago
  • Client Service Representative

    Clae Solutions

    Guest service representative job in Stockton, IL

    Seeking a dynamic professional for our sales development position eager to contribute to our company's expansion. Essential skills include effective persuasion to transform potential customer leads into qualified prospects. The ideal candidate will excel in prospecting on social platforms and initiating meaningful connections. Previous customer service or sales experience is preferred, along with strong negotiation abilities and a penchant for engaging with individuals both over the phone and in face-to-face interactions. If you are enthusiastic about launching a career in sales, we encourage you to apply today! Responsibilities Attend Meetings and Events: Attend online and in-person meetings, trainings, trade shows, and sales events Monitor Competition: Keep an eye on what the competition is doing, and come up with a strategy to market to potential customers Prospect Leads: Prospect leads by doing a variety of actions, such as calling, texting, or emailing individuals, and chatting with them at events Communicate with Leadership: Communicate with sales leadership to reach team goals and improve operations Utilize Social Media: Strategize how to use social media like Facebook, LinkedIn, and other social media outlets Qualifications Customer Service Experience: Previous customer service experience is highly desired Communication and Interpersonal Skills: Stellar communication, presentation, persuasion, interpersonal, and negotiating skills Educational Background: High school diploma required, bachelor's degree preferred Sales Process Knowledge: Understanding the sales process and how to enter information into client databases desired Organizational Skills: You are an organized, detail-oriented self-starter who loves contributing your team's goals Compensation $60,000 - $120,000 (Annually) About Clae Goldman Team Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.
    $29k-41k yearly est. 1d ago
  • Guest Service Representative - Morngins or afternoons

    Dubuque 3.6company rating

    Guest service representative job in Dubuque, IA

    Need to be able to work 8:15 AM-2:00 PM - maybe some 2-6 pm At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $12.00 - $15.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $12-15 hourly Auto-Apply 60d+ ago
  • Front Desk Agent: Are You a Curator of "Aha" Moments?

    Hotel Julien 3.6company rating

    Guest service representative job in Dubuque, IA

    Job Description Front Desk Agent: Are You a Curator of "Aha" Moments? This isn't just about a job-it's about a calling. We're looking for an exceptional Front Desk Agent who is passionate about creating unforgettable experiences for people. You're the kind of person who gets a thrill out of giving someone that "aha" moment-the feeling that they truly matter. This role will challenge you to be more than you think you can be, pushing you to new levels of excellence every single day. The Challenge This is for the person who believes how you do one thing is how you do everything. You are not afraid to go over and beyond because your greatest satisfaction comes from seeing a guest's face light up. You thrive on solving complex problems and turning a routine check-in into a genuinely memorable experience. Who You Are You are a natural host and a proactive problem-solver. You're obsessed with the details, whether it's remembering a guest's name, anticipating their needs before they even ask, or making a perfect recommendation. You get your bucket filled by helping other people and are energized by building and nurturing connections with people from all walks of life. What We Offer We provide an environment that supports, uplifts, and encourages you to grow. In return for your commitment to excellence, you'll receive great perks, including discounted travel at our other locations and 50% off food and beverage in our hotel. If you're ready to stop performing a job and start mastering a craft, apply now.
    $25k-30k yearly est. 28d ago
  • Customer Service Rep(02017) - 490 Highway 151 E

    Domino's Franchise

    Guest service representative job in Platteville, WI

    Job DescriptionABOUT THE JOB Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-37k yearly est. 2d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Dubuque, IA?

The average guest service representative in Dubuque, IA earns between $20,000 and $33,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Dubuque, IA

$26,000

What are the biggest employers of Guest Service Representatives in Dubuque, IA?

The biggest employers of Guest Service Representatives in Dubuque, IA are:
  1. City of Dubuque
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